Good Day & Welcome to the Bell Community Forum..
Can you please elaborate on your question & issue? How are you accessing the Bell Virtual repair tool? Are you logged in to your MyBell account? Have you rebooted your device? Are you at home & connected to your Bell home Wi-Fi network?
You can access the Virtual repair tool by selecting the web link I have included or by way of the MyBell app on your device.
Please check out the following web link below. There is a very helpful video on the opening page with detailed instructions on how to use the Virtual repair tool.
I have included this troubleshooting weblink to assist you.
Fibe TV: troubleshooting tools, virtual repair tool and support
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
