Is it necessary to replace my smartcard?

[Bills3]

My online MyBell account under manage my receivers shows my Smartcard number with a link to click Replace SmardCard- it is necessary to replace my smartcard? I have the 9241 - HD PVR Plus Receiver  and seems to be working fine except for one channel 70 CTV Montreal that is glitching.  Should I replace the smartcard ?Would I get a new smartcard in the mail?  Would my old card work until I get the new one? Also, my HD PVR 9241 is about years 10 years old and is still in good condition, but if in the future I am having issues, can I replace with a free simple receiver like 6500 - HD Single Tuner. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

I will try to answer Bell Satellite TV questions as best I can:

1. It's important to replace the Smartcard if you are experiencing interruptions in your programming. If you are not experiencing programming interruptions, then there is no need for you to replace your Smartcard.
2. The Smartcard information shown on your MyBell account is the registration / activation serial number linked to your 9241 - HD PVR Plus Receiver.
3. If you are experiencing Bell Satellite TV issues, you would contact Bell Satellite TV Tech support at: 1 888 759-3474  The customer service agent would test & analyze your system & determine the next steps that would need to be taken to resolve any issues that you would be experiencing. If there is a need to replace your Smartcard, he will arrange to send one to you.
4. If a receiver is deemed to be no longer supported, any hardware issues are no longer covered and should a replacement receiver be required, you would need to purchase or rent a supported model. 
   SD receivers are in the process of being phased out. If you had an SD receiver registered on your account, you would have received a notice from Bell about upgrading to an HD receiver. This upgrade would have been provided to you.
5. Should there be a future requirement to replace your 9241 - HD PVR Plus Receiver, you would need to purchase or rent a supported model. The 9500 Whole Home PVR & 7500 Whole Home Receiver are the current models.

Should you have any additional questions, please do not hesitate to reach out to us once again. I have include the following documents for future reference.

9241 HD PVR Plus Receiver: Complete List of How-tos and Tutorials from Bell

Bell Satellite TV SmartCard : How to activate my SmartCard

Thank you for posting your question.

Take care.