Missing a channel in the Fibe TV app

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PCat
Contributor

‎01-08-2025 10:17 PM - last edited on ‎01-09-2025 07:35 AM by

I use the Bell Fibe app. I subscribe to some extra channels on top of my package. One of the channels is not showing up on my grid to select. 

 

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WelshTerrier
Community All-Star
Community All-Star

‎01-09-2025 02:56 AM

Good Day.

This is a peer-to-peer community web site. As such, we do not have access to your account & billing details.

In order for us to provide you with any assistance, you would need to provide further details.

  1. Which channels are you missing?
  2. Have you viewed your channel lineup in MyBell. You will see all of the stations that are currently included in your subscription. Simply click on the channel link for additional information, such as the HD/SD channel number.
  3. Have you verified your Guide settings for the device & application that you are you using to view your TV channels?
  4. Which TV service do you subscribe to? Fibe TV or Fibe TV App.

Please check out the following web link.

https://support.bell.ca/fibe_tv/receivers/i_cannot_find_a_specific_channel_on_my_bell_fibe_tv?step=4....

Have you contacted Bell Fibe TV Customer Service to discuss the channel changes that you made that are also missing? Please call: 1 866 797-8686

Let us know if we can provide you with further assistance.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

‎01-09-2025 02:56 AM

Good Day.

This is a peer-to-peer community web site. As such, we do not have access to your account & billing details.

In order for us to provide you with any assistance, you would need to provide further details.

  1. Which channels are you missing?
  2. Have you viewed your channel lineup in MyBell. You will see all of the stations that are currently included in your subscription. Simply click on the channel link for additional information, such as the HD/SD channel number.
  3. Have you verified your Guide settings for the device & application that you are you using to view your TV channels?
  4. Which TV service do you subscribe to? Fibe TV or Fibe TV App.

Please check out the following web link.

https://support.bell.ca/fibe_tv/receivers/i_cannot_find_a_specific_channel_on_my_bell_fibe_tv?step=4....

Have you contacted Bell Fibe TV Customer Service to discuss the channel changes that you made that are also missing? Please call: 1 866 797-8686

Let us know if we can provide you with further assistance.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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James49
Contributor
In response to WelshTerrier

‎04-20-2025 05:15 PM - last edited on ‎04-20-2025 05:25 PM by

So I have bell fibe TV app on my apple tv.

However I have a bunch of channels not showing in the guide. If I search for the channel it comes up and I am subscribed to the channel. Only way to get to it consistently is to add it as a favorite. Then go to it that way. However I can't see what's coming up because it doesn't show on the guide. 

 

In settings it's set to show subscribed only. 

If I turn it off. It'll show other channels I'm not subscribed to. But still doesn't show the missing channels. 

Any advice ? 

 

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James49
Contributor
In response to James49

‎04-20-2025 06:57 PM

To be clear. They show on the bell receiver. 

They only don't show in the fibe app. 

 

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BellNick
Moderator
In response to James49

‎04-22-2025 11:20 AM

Hi there @James49 
Thank you for your post and welcome to the Community.
Do you happen to have the Fibe TV app installed on another device / do you have another device such as a mobile phone or tablet that you can install the Fibe TV app on to test to see if you experiencing the same issue?
Have you tried reinstalling the Fibe TV app on your Apple TV?
Looking forward to hearing back.

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