Fibe TV box - keeps returning to Home Screen

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Andrea01
Contributor

‎04-20-2025 11:12 AM - last edited on ‎04-25-2025 11:00 AM by

My fibe tv box keeps returning to the Home Screen in the middle of a program. I have 3 tv boxes but only the one does it. I’ve rebooted my system a number of times and it’s still doing it! 

any suggestions?

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BellNick
Moderator

‎04-22-2025 11:22 AM - last edited on ‎04-25-2025 11:00 AM by

Hi there @Andrea01 
Thank you for your post and welcome to the Community.
We would recommend using a premium HDMI cord if possible / another HDMI cord. If that doesn't resolve the issue, we'd then recommend performing a factory reset of the impacted receiver. This can be done by clicking the small button on the side of the receiver which will open a menu. From there, you will select Factory Reset and then follow the prompts.
Please let us know how that goes.
 

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BellNick
Moderator

‎04-22-2025 11:22 AM - last edited on ‎04-25-2025 11:00 AM by

Hi there @Andrea01 
Thank you for your post and welcome to the Community.
We would recommend using a premium HDMI cord if possible / another HDMI cord. If that doesn't resolve the issue, we'd then recommend performing a factory reset of the impacted receiver. This can be done by clicking the small button on the side of the receiver which will open a menu. From there, you will select Factory Reset and then follow the prompts.
Please let us know how that goes.
 

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