“No Network connection” message with Fibe TV app on Google TV

[LostConnect]

Using Fibe TV app, with Google TV, the network connection is lost.  Sometimes, changing a channel can work.  Checking Settings, a message “Connected.  No Internet “ displays.  In a few seconds, “internet connected” displays.  

[BellKris]

Good morning, @LostConnect. Thank you for your post, and welcome to the Bell Community.

For the Community to be better able to assist, could you please provide some additional info?

• When the issue occurs, do you see any error code or message appear on your modem? Which model modem do you have?
• Is your television connected via Wi-Fi or ethernet connection?
• Does this only occur when using the Fibe TV app on your television?
• Are you able to share which Google TV model you have?

In addition, we would also recommend running our Wi-Fi check up tool to check the signal connection of your device.

Looking forward to hearing back from you. Best wishes.

[Moosie]

Mine does the same thing and more :  loses sound have to turn the tv off then.  on again to retrieve sound.   TV shuts itself off unexpectedly.  Changes. channels usually to channel 1.   When looking at  home on remote it scans up and down so rapidly it's hard to get it to make a selection.  I have only had Bell since May 01 and I hate it!!!

[Retiredandbored]

Just to add myself. I am using Ethernet connected to gigabit modem. I have the sound issue on fibe tv services and with Netflix and apple tv I get messages of lost connection. Back out of the show and come back and it works. Have contacted Netflix and apple and both say this is a known issue with broadcaster boxes and they are more than willing to work with broadcasters but the broadcaster has to indicate the investigation and the services are not seeing these issues on versions given to them by broadcasters for development and upgrade implementation. They code with direction and support for each provider and approval final distribution through app stores channels or device configured options. 

Just to add to list of common or unknown issues. 

Beuce

[Dennis]

Have older samsung tv, we use chromecast to cast from tablet to tv, keeps disconnecting from casting. We replaced chromecast yesterday and still same problem

[LostConnect]

Answering some questions, the TV is a Sony Bravia 50” display.  It’s located in my basement, and connected via Wi-Fi, to the Bell modem on the main floor.  The error just happened a few minutes ago.  I was watching channel 222 when “Error. No network connection…..status (1001c). “ I changed to channel 201. It was working.  So, back to 222 which worked again !!! So annoying.  And it isn’t always that easy to fix.  

[LostConnect]

Adding more details, the modem is a Sagemcom Home Hub 4000, provided by Bell.  
The problem only occurs on this TV, while using Fibe TV.  
And,  the error just happened again.  This time with a message “A network timeout has occurred. (1060)” Same fix. Change to channel 201. Return to channel 222.  Annoying!!#%#!!

[LostConnect]

I also ran a “WiFi checkup” utility.  It reported “modem internet speeds are good. You’re getting the speeds we’re expecting. “ 

[WelshTerrier · Accepted solution]

Good Day.

More often than not, an unstable connection is what disconnects the Chromecast. Google support suggests users to keep their Chromecast within 15-20 feet of their router (or smartphones / tablets when using mobile hotspot). The closer the devices, the better the chances of a strong internet connection.

Another way to fix Chromecast Wi-Fi issues is by resetting it. Note that this method will result in any saved settings being wiped. 

In some cases, using the Chromecast with poor quality HDMI cables can cause a disconnection issue. Have a look at your TV connections & cables. Are you able to try a different port on your TV?

Depending on the distance & the strength of your signal, you may consider installing Bell Wi-Fi pods.

Take care.

[BellNick]

Hi there @LostConnect 
We wanted to check in to see if you're still experiencing these issues with your service?

[LostConnect]

Hi BellNick, 

yes, the problem continues. This morning, and just now.  “  Fixed” by changing channel !!! So, was the Internet connection really lost ???

[LostConnect]

Yes, this problem continues.  Just now.  “Network connection lost”.  I open the utilities screen, and watch the WiFi connection switch from Authenticating to the network name.  Then to WiFi connected.  Then 2 minutes later, the connection is lost again.  

[BellNick]

Hi there @LostConnect 
It certainly sounds like a Wi-Fi connection issue between your TV and the modem. There's a couple things you can try:

1. If you don't rent any Wi-Fi pods, you can try splitting your SSID's so that the 2.4Ghz and 5Ghz bands are separate and then test both connections on your TV to see if the issue persists (if your TV can see both bands). The 2.4Ghz is for further away connections and the 5Ghz is for closer connection.

2. Try temporarily moving your television upstairs closer to your modem (if able) to see if the issue continues.
3. If you do not rent any Wi-Fi pods, that is something you can try out to try to see if you get better signal to your TV downstairs.

[LostConnect]

Question: How does one split their SSID ‘s ?  

because it’s happening again !!!!

[WelshTerrier]

Good Day.

To split the SSID Wi-Fi bands on a Bell Home Hub 4000 modem, you need to access the modem's settings and disable "Whole Home Wi-Fi" and then uncheck "Keep common network name" in the advanced settings. This allows you to assign different names (SSIDs) to each band, enabling you to connect specific devices to the desired frequency. 

How to split wireless SSIDs on a Bell HH 4000 / Giga Hub modem

1. Go to modem's GUI http://192.168.2.1/
2. Select > Modem login.
3. Enter > administrator password. (The default password is the modems serial number. It will start with DM and its case sensitive.)
4. Select > Manage My Wi-Fi.
5. Disable whole home Wi-Fi and hit save
6. Select > Advanced Settings and then uncheck Keep common name
7. Change the name of the 5 and 6 GHz radios;

The Giga Hub does Wi-Fi 6E as well which uses 2.4/5/6 GHz, so even if you split the networks on the modem, you may still have issues with a stable connection for your Sony Bravia TV connection.

Splitting SSID Whole Home Hub (HH4000/Giga Hub, HH3000, HH2000)

Splitting SSID for IOT device configuration - Bell

About 2.4, 5, and 6 GHz wireless bands

Take care