Smart Card Replacement

[Molson6319]

We have been trying to get our smart cards replaced since March!!  We have only received one out of the three that we require.  We call every week or two and Bell always say that the cards have been sent back and that they will resend the cards but we never receive them!  Our children are driving us nuts as they don't have their own tv working.  We are still being charged our normal monthly charge with no discount and not all of our tv's work.  Bell refuses to send the cards to a different address as it does not match the billing address or to send the cards by a different carrier than Canada Post.  This is the worst customer service I have ever received!

[WelshTerrier · Accepted solution]

Good Day.

This is a community forum;  a peer-to-peer site. As such we do not have access to your account and billing details.

Why have the cards been sent back? Canada Post would be the normal delivery agent for mail that is being sent in Canada? Does the delivery address have regular postal service or is it a summer home address?

If your billing address & mailing address are not correct, then this is probably the reason for the cards being returned. This can be easily corrected online or by contacting Bell Satellite TV.

I wish there was something else we could do to assist you in this dilemma, but there is very little we can offer up resolve this matter.

Do you have Bell Satellite TV service installed in more than one location? E,g. Home, cottage, trailer, camp ground, etc.

As a Bell Satellite TV customer, you can enjoy your existing Bell Satellite TV service at a second location such as a cottage, vacation property or second home. Only one location can be active at a time. If you're at your second location, you must call Bell TV to disable the receivers in your main home.

If you wish to have active receivers in two locations at once, you must open a second Bell Satellite TV account. If a receiver is installed in a mobile unit such as a camper, boat or other recreational vehicle, only one active receiver will be allowed on the account.

You will need to call Bell Satellite TV:  1 888 759-3474 to resolve this issue. If necessary you should request to speak to a manager at this time.

Take care.