VIP5662 TV channels locking up

[Toad]

TV channels locking up for a few seconds. I've rebooted the box numerous times. Is anyone else having this problem. Have the Arris VIP5662W box.

[jimba · Accepted solution]

The sequence of rebooting matters.

1. Unplug (not turn off) both the TV set top box and the HomeHub (and the pods if you have any).

2. Wait at least 30 seconds or more.

3. Plug in the HomeHub.  Wait until it shows OK

4 Plug in any Pods. Wait until they show steady status.

5. Plug in the TV set top box.

After several minutes the set top box should operate normally.

If you are close to the storage limit, the hard drive in the set top box may be too "fragmented" to smoothly follow several video streams.  If this is the case, the only solution, with Bell support help, is to format the drive (you will lose all recorded programs)

Alternatively, if there is a lot of interference from nearby WiFi networks, get a Pod to boost your signal. (Bell claims to optimize channel selection but my Android wifi inspector app shows that it picks the same channel as nearby high power networks)

[Scott5]

Why am I having to reboot, disconnect my Bell box 5-6 times a night just to try and watch a little television? I just give up after the 6th try. Those Rogers ads are starting to look more appealing every day.

[BellPatricia]

Hey there @Scott5 

Welcome to the Bell community 🙂

Please share more details so the community can better assist. Which modem and TV receiver do you have, and what happens that makes you need to reboot the equipment?

If you continue to have trouble after following the reboot sequence that @jimba shared above we recommend that  you check out this How To: Fibe TV not working? Try these quick fixes. and run our Virtual repair tool.

Keep us posted on how everything is going. 

@BellPatricia