VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[AlexS]

Just a late reminder: Bell TV’s bitrate is best on TV except when casting from non-mobile devices due to the limitations of the streaming quality options in the service settings.

[Newbie]

I am getting a message saying need a licence to view a recorded show How do I fix this

[Newbie]

We had the same problem, seems not all HDMI cables are created equal. Back Room techies said we needed new cables with a letter on them. We got new cables one made by Arris and seems to fixed the problem for most of the time. Sometimes same show on same channel at same day is recorded but still get the licence required message. Reboot seems to work to fix it .

[yeagerxp]

It is not the HDMI cable I am going to be polite so that this gets to you.I was on  on conference call with BELL ENGINEERS, they verified the problem was the receivers. When my two year contract is up I am switching to Rogers. They have fiber too

[MikeJ]

I see it all the time since I upgraded the system. Continual reboot by the day and sometimes more. I have had no answer and I did not get a call back either.

[MikeJ]

I am glad that I stumbled onto this discussion. I have been in the same boat as all of you. It is so frustrating to get "Cannot aquire the licence" and "unable to play the contents" and we do the continuous reboots. I even recorded a golf tournament, half on different channels. Guess what one played and one wouldn't. This is truly totally unbelieveable and yet there seems to be no fix and no system repair. All of the reps go through the same exercise and we unplug, reboot and then start again. 

So if Patricia is real maybe you can look into this updated system and see if there is an upgrade or what we should. Even with credits it doesn't make our viewing any more pleasing.

[yeagerxp]

Well nobody is paying attention to what I have posted before

The receivers are the problem, not the cables, not your TV

3 Bell engineers confirmed that to me when they tunnelled into my TV and monitored what was happening

I am not going to type in caps because it is screaming so here it is "The receivers are the problem" read what I posted in the past.

Yes Patricia is real- Nice kid Call up the customer retention group and get them involved- I am waiting for contract to end tosee what they are going to do  good luck 🤣🤣

[Bert01]

Cannot view recordings.  Message appears "problem acquiring license" and then "unable to view recording"  Is there a fix for this?

[Bert01]

Cannot  view recordings. Message problem acquiring licensing. Also unable to view content. To get around this. Go to settings > reboot > restart Fibe TV > reboot.

[ablmuser]

We are relatively new to Bell. When we try to record things from tv, the recording shows as "problems acquiring license" even though it is a channel we have paid for. From the Fibe Ap on my phone it shows the recording, but not on the tv.  

[AlexS]

Do you have some examples?

[MikeJ]

If I may comment as I have had this problem since my system was upgraded. It is not specific to any station nor any time line nor any receiver. I have rebooted anyone of my four receivers and sometimes twice a day. The shows can be anything. I taped golf on two different channels one played and one didn't. Different movie stations and different home stations. even though I rebooted a show today does not mean that it will play later nor tomorrow. The receiver has technical issues which Bell has not corrected and has not come up with a repair nor plan. I have heard nothing and most promises to telephone back in two days never happens. I guess that we just have to get used to rebooting and stay relaxed. i see no fix nor a promise of a fix in site, that is unless one of our forum pals have heard something?

[chgrbt]

Earlier this year, I was upgraded from Bell copper internet and satellite TV to fibre and Fibe with the GigaHub HH4000 and 2 7802 Fibe receivers for 2 TVs. About 2 weeks ago, I started getting the "license" error message when trying to view recordings. Reboots have generally resolved, but the problem comes back with blank screen or frozen picture with the "license" error message.

The last time I was on Bell Fibe internet and TV was when I lived in North York. I had the 2000 hub with the Motorola TV transmitter and 2 Bell PVRs that recorded locally...never had problems like now. I really hope Bell comes up with a resolution to the issue with these 7802 Fibe receivers. Since yeagerxp has done extensive consultation with Bell tech support, I'm not going to bother and go through all the theatrics. Bell needs to resolve this on the 7802 Fibe receivers. I'd be interested as MikeJ has asked, whether there have been any other customers who've experience a resolution of this issue. For instance, I wonder if I should request a replacement of the hardware since it is on rental?

[MikeJ]

Just for anyone's interest I did change out receivers and they responded the same. It seems to be in the programming and has no solution at present.

Mike

[BellNick]

Hi there @ablmuser 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you were able to review the thread and try any suggestions / troubleshooting listed?
Looking forward to hearing back.