VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[kibosh]

Oddly I had this issue last night as well. Something about unable to acquire licence.  I have had bell since October and its the first time I have seen it. I also unplugged the box and it fixed it.

[yeagerxp]

Your issue was a fluke, the issue that I and many are having is directly related to their brand of TV. Bell does not make the receivers. Apparently whoever made the receivers designed by tying the HDMI signal transport with the request to view recordings. They must have used a freeware APP from Google's App store 🤣🤣🤣🤣🤣

[kibosh]

I agree it’s probable a fluke but still concerning considering the amount of issues I have with this receiver.  We have been reporting these issues but haven’t seen much in the way of fixes so far. 

[U2hibby]

I had Five TV installed today and have the same issue this time within LG and Sony TV.  I switched from a competitor  whose system worked properly.  This is disappointing at best.  Anyone have any additional advice?

[yeagerxp]

Both TVs, how old the TVs

[U2hibby]

Less than 4 years, the LG is a C9 and both of them are super modern.  

[U2hibby]

So this is an ongoing issue without resolution?  Is it fair to say that impacted customers are paying for PVR service and not receiving it?  Is there any recommended solution(s)?

[yeagerxp]

Moderator

This question is related to a ticket that was created in September of last year. The issue that I and other customers are having regarding accessing their PVR recordings. The issue for me specifically like others is

One of my TVs is an RCA TV, about 4years old with all the bells and whistles, and I can't access recordings from it, my other TV is 10 years old and no problem.

The solution provided by Bell is no longer feasible because I have never used it because my sister can not use that procedure as she is disabled. Switching TVs is not an option as her TV is bigger and she has vision issues.

I would like to know when does Bell intend to fix the issue for everybody

[Thepez]

Don't know if it was a FLUKE (no problem since last time), but it could be a problem with dust or corr4osion. I am not an engineer, but in my job before I retired some of the products (vision systems) I sold were low power(just like the signal between receiver and TV) and many times when they weren't working was a loose connection or corrosion or dust. I have had similar problems with my pool heater and my remote for car. Both lo powered devices. My remedy with my remote, when it says lo battery is to remove cover, rotate battery and use again. With pool, I take off spade connector and slide back on. Both are related to poor connection. I Don't like HDMI cables for this reason, same as the USB C and mini cables. Too many times, charging phone and phone says use cable for the phone. I just clean the connection. Just my 2 cents to this issue

[yeagerxp]

The issue is not connection related as when I brought up the issue and did so much troubleshooting, being a former electronics/computer technician. I was in a conference call with several Bell engineers. They gained access to my TVs system and monitored the data traffic between the TV and receiver. It was discovered that there is an actual issue with the receiver. They indicated that they would be taking the issue up with the manufacturer.
They gave me a workaround, but it is cumbersome for my sister. We solved the problem for her as all she wanted was to record a religious program. The program is available on Youtube.
I will throw everybody a bone:
Fibe TV is Internet/ANDROID based, basically Google TV. Google Chrome browser has a feature called Cast. I use it so my sister can see the food store flyers to see what is on special. I can cast what is on my computer screen to her TV. Those of us with Fibe TV can access it on the computer as well as recordings. I am not going to walk anybody through the procedure. It is there. I am not going back into troubleshooting mode, I am a lousy typist.

[Robert1]

I have the exact same issue with both PVRs

No resolution. Done resets, modem and pvr swaps, tried ethernet and wifi to the pvr, been like this since installation in November. Zero resolution.

[Robert1]

 Your TV brand has nothing to do with the issue. All your TV does is act as a monitor. Bell needs to patch our PVRs with a fix as it's annoying to be paying for cloud recordings and not have access to them. Bad enough recordings delete every 30 days. Very lame.

[yeagerxp]

Have you read my posts? Did you read where I posted that after doing so much troubleshooting on my own, to no avail, the Bell engineers, remotely connected to my TVs internal system, and monitored the data traffic from the receiver to the TV and vice versa. They determined that the receiver was not translating the signals from the TV correctly. And please don't say the TV is acting as a monitor only. The HDMI interface is much more than a simple connection, do research before making a comment such as "The TV is acting as a monitor". Yes Bell has not told the makers of the receivers to give them a solution for this problem. The problem is not going to get resolved in the forum. The forum is only a polite sounding board. If you want results you have to take action. I did my part, now do yours with the proper info available

[Robert1]

I did read what you wrote, but that is ludicrous. Bell can monitor the PVR, but the issue has nothing to do with your TV, nor can they access the internals of your TV remotely. Totally absurd. I get it that you believed they did this, but you probably misunderstood them or completely chose to believe them to give you a sense of closure in the issue. This issue is affecting thousands of customers and is an ongoing issue according to my escalated ticket. Your TV is a monitor. It doesn't matter which monitor you plug the PVR Into, it will have the same issue.  

Hope you had a good Easter. 🙂

[yeagerxp]

Believe whatever you want. But answer this " I have three TVs a SAMSUNG TV and two RCA TVs. I can access the PVR through the SAMSUNG, but not the RCA TVs. I am going to write this politely so that it is not CENSORED "  whoever made the receivers tied some of the HDMI COMMAND CODES to the codes that do the negotiating with the PVR software for us to access the recordings. That is where the problem lies.