VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[Gmarmy]

That is what I had to do until I received the update.  I no longer receive that error anymore.  Just lots of other annoying issues….Check your client version to see if it is 3.8.1088.1

[kibosh]

They seemed to have stopped the rollout of that firmware or you got an early preview.  I asked over a month ago for that version and am still waiting.  You say there are still annoying issues with it . . . is the video and audio stuttering still happening?

[Gmarmy]

That’s interesting.   The video and audio stuttering is now worse than ever.  Plus I have been having the occasional issue with pixelating…..but I can now watch my recordings without having to unplug my tv set box every time.  I step forward and 3 back.  This is not what I signed up for!!

[kibosh]

Wow!!!  That is super disappointing. Maybe that’s why they stopped rolling it out?  

[Gmarmy]

Could be but I honestly don’t know.  I called support after the update as a couple of my recordings gave me new error messages and I wasn’t able to access them.  I then tried to load them via the Global Tv app and that wouldn’t work.  Support just kept putting me on hold and then of course we got “disconnected”.   They never called back and never initiated for a service call.  I was too frustrated to call back as I truly don’t like having to start all over again with each support person that answers.   Techs that come to the house don’t do anything other than reset the router and I get it that intermittent issues are extremely difficult to fix…but I pay for it to work!!

[BellNick]

Hi there @Gmarmy 
Are you able to confirm how many receivers you have with your service?
How are they connected (WiFi or ethernet) and have you tested both connections?
If you have more than one receiver, does this happen on all receivers?
Are you able to share what the new error message you are receiving is?
Looking forward to hearing back.

[Gmarmy]

I have two receivers.  One is connected by Ethernet and the other is wifi. I couldn’t access the programs (Yellowstone) on either tv.  The error message said.  Oops, something went wrong.  Please wait a few seconds.   I then hit the back error and it said Press info on your remote and select Resume Play to continue watching.  It only happened on two recordings right after the update.  I have long since deleted them since I didn’t get anywhere with tech support.  

[BellNick]

Hi there @Gmarmy 
Should the issue come back please keep the Community updated and if possible, do not delete the recordings.

[kibosh]

I have 2 VIP7802s that are both hardwired.  Neither can play a recording made Thursday of Law & Order SVU off of CITY TV.  The shows before and after played fine, but this one won't even after reboots.  All I see is a grey (odd, I usually see black) screen.  I can fast forward and rewind the grey screen but there is no picture or sound.  My Dad got the licensing error the first time he tried to watch it.

I can watch the recording fine from my Apple TV Fibe app.  What's with these boxes and why is it taking so long to fix them?  

[BellNick]

Hi there @kibosh 
Thank you for your post. We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Gmarmy]

I just got that screen today.  Totally grey. The closed  captioning is running so that means the program is actually there I  guess.  I just can’t see it.  Geez, come on Bell, this is just plain annoying.  

[kibosh]

Yikes and you have the new firmware . . . this software is a serious nightmare and I can't believe how long these issues have existed.  Frankly it's absurd.

[Gmarmy]

It’s so frustrating because there is nothing consistent about their system.   Right now, the audio/video issues aren’t happening.   I even made it though the hockey game without any problems.   From one week to the next it keeps changing.  The only consistent thing is the monthly bill.  Lol.  

[Artwebb1986]

Still mind blowing this happens so often.

Last night Deal or No Deal Island, it just says problem, wait a few seconds. Then at the bottom it says press info and resume play to continue. Well thats not possible since it never starts playing, reboot everything yep still same error.  Is this ever going to be fixed ?

[Gmarmy]

I had that error a while back.  Nothing since.   Just had another grey screen though with FBI international last week.   Frustrating.