VIP7802 video freezing & audio delay

[Jazoulay]

Freezing of picture & sound delays seem to be increasingly an issue and indicate one of two potential issues due to Bell Bandwidth insufficiencies and streaming could be the problem. This looks like low cost net work exploitation from Bell not rendering expected quality. This problem is one that you’ll find in very low cost TV and Internet third party providers. Unless Bell addresses this inadequate TV transmission quality, Bell is incentivizing users to go with lower end services that have 5his very same issue.

[dks]

While I can appreciate your frustration, Bell does not support customer devices beyond their modem and receivers. At the same time, I invite you to search for Samsung TV and Fibe receivers. There are issues there which might be worth following up with Samsung. Some of what you are seeing also appears to be related to the new Fibe software, which has a long thread in the forum. 

[jonsey3336]

Hi dks, I don’t mean to be rude but all you took from my post is that it Samsungs problem!! or third party equipment!!!!! Maybe read my post over again and you will see that I just wanted to tell who was reading this what my equipment was. And as I said it was working perfectly fine for about 2-3 yrs then one day all this started. I don’t know if any of you all-stars read the other posts, but I think it was on the 2nd or 3 page of this forum, the gentleman said he was on chat and got a Montreal tech with amazing diagnostic abilities and he told his issues and the thee of them got it looked at and fixed in two days. One of the tech’s went to the brown cabinets outside and said the man’s fibe was connected to OLD equipment and that the whole cabinet was a rats nest of none specified wires. I have been dealing with this problem for 3yrs know and I am paying $348.59 a MONTH for this kind of treatment. All I would like, is competent work for what I have been paying for the last 30yrs and more. This going to be my last try and if nothing happens I’ll cancel my hardline, Fibe and internet and I will buy an antenna and see what I get.

[Henco]

Picture gets blurry every 10 minutes. Change channel and go back, it gets better then it gets blurry again in 10 minutes. Tried rebooting box and it was OK for 3 days then started up again..... help.

[dks]

A couple of things come to mind. Is this fibre or satellite TV?

One is an issue with your connection . Is it wired or wireless?

Finally, can you plug another device such as a computer monitor into your receiver? Does the problem reoccur? If it does, the issue may be in the receiver. If not, the issue is in your monitor or TV.

Looking forward to more conversation. 

[Henco]

It's Fibre and it's a wireless connection from receiver to modem, then wired (HDMI) to TV. TV is a good quality and 8 months old. I'll try another TV to see if I get the same thing

[Henco]

I hooked up another TV to the receiver and the exact same thing happened. Another symptom is that the sound cuts out. Again, change channel up then down fixes it.

[BellPatricia]

Hey @Henco 

Thanks for your post and welcome to the Bell community.

Can you clarify which receiver you have? What type of HDMI cord are you using? What is the Wi-Fi signal strength on your receiver?

Also, is this affecting a specific show/channel? 

A few things that we recommend are to test a direct Ethernet connection, especially if you notice the Wi-Fi signal is weak. You could try moving the equipment closer together to help improve the signal too.

If the issue persists please use our Virtual repair tool as it can help detect and fix issues with your network. Be sure to run the tool at the same time you notice any trouble.

Keep us posted,

@BellPatricia 

[Kulturific]

My TV picture keeps scrambling and pixelating. Also, sometimes the sound cuts out for no reason. 

       I used Bell's trouble shooting app and it said that my modem is ok.  But it said that there was a problem with the wi-fi connection. Then it started to check the outside hardware--but it hasn't given me any feedback. No resolution. 

[Vanadiel]

I am assuming you already used the virtual repair tool: https://support.bell.ca/internet/connection-help/troubleshoot_my_wi-fi_and_internet

If not, and you used a different tool, try that one first. If the issue persist, you likely are having some kind of WiFi issue if the TV module is connected using WiFi.

Bell Wi Fi checkup tool