Why is there no info included with Stingray music channels?

[bliddycoat]

Just signed up for Bell Fibe TV. Disappointed in the skimpy information provided in the guide. (half of what is there is often cut off). Also shocked that Stingray TV displays no information?!  No artist, no title, nothing but black screen! For a music lover this is akin to an IT person working with dial-up.

I suggest reviewing Xfinity TV and duplicating their system. Terrific guide with year, cast, plot description, and even photos of cast and crew with even more information. The music guide also provides all this info about the artist. Including some interesting trivia about each.

[Alcott]

Agreed the guide should be improved...it's very basic and occasionally wrong.

For more music info, access the music channels using the 'apps' button on the remote, and scroll to Stingray Music. 

[Rseg4763]

How come we don't have anything but a black screen when selecting Stingray channels  Previous suppliers (big ones like Videotron or even small ones like Axion) are posting images of the song, singer and album while music is on. How can we buy a preffered song if we can't see anything. I guess Stingray is paid for such features by suppliers like Bell. How come Bell does not offer similar services than several others..... it was too expensive for a provider like the size of Belle

[AlexS]

Well, music are very affordable and widely available online for free nowadays compare with videos. I think it’s much harder to tell a difference in sound quality than in video/picture quality. But you can install some song identifying apps and use for free, like Shazam, Midomi, QQ, AHA, SoundHound and even socializing apps like WeChat.

[Rseg4763]

Thx for your comment. We already know about other ways to listen to music. My point is why Bell as a service provider does not offer Singray channels like others do. With a previous service supplier , we had not only the same music channels but with images of the album used with some info about who is signing and what song was playing. Pity that a company like Bell is a downgraded experience for us compared with what we had before

[AlexS]

Well, my main point is that apps that can identify the songs playing are all FREE. I only know you can listen and ID songs on the same platform within Chinese apps, except Wechat, not western apps like Spotify, Apple, Shazam, Midomi, AHA or SoundHound. Nevertheless, it’s always not worth it to add them to a service which has a whooping min. of $25. If you have channels to pay for a music service in Mainland China, it just costs a TTC or STM ticket every month, unless you love listening songs related topics like Tiananmen, Tibet, Xinjiang Camps and How Bad Xi Jinping is. And do Rogers has this extra info feature? Can you tell if stingray is Dolby sound or something on the TV services we mentioned?
The main selling point for Bell in Quebec is to offer more non-French content and services. And audio service is not their priority. If you order a starter in mtl, there’s only one over-the-air radio in French without a signal second to playback. The huge good, better and best packs are not available in Quebec, although you can still see the grey-out channel logos on all kinds of guide and the online channel finder that asks for postal codes. However, even BBC World News is not HD on videotron, let alone American networks in the west coast. But I support their carriage stance on CGTN, the Communist Global Television Networks and hopes they add New Tang Dynasty Television. Videotron also has very few Canadian channels in the time-shift pack. I guess Axion’s line-up is even smaller. Probably even new comers from France don’t wanna neither TVA feeds from very little towns with 72hrs restart function, nor Vrai and Club Illico without non-French captions, since even them have to read French close captions sometimes, so let alone out-of-province anglophones and other foreigners. And videotron doesn’t have channels like CNN international and OMNI British Columbia, while Sky News is leaving their line-up this month. I doubt English speakers would switch to videotron simply for two 4K channels, Love Nature and Stingray Festival. Bell also has stingray Naturalscape 4K if I have a 4K TV and wanna show off in front of people born in or after the 90s.

[LGTV]

I just got a new QNED 55 inch TV oct 2023, yesterday the Bell tech just installed new 4K receivers.  When I used to press Stingray channels on my old remote and old receivers, I used to press on a stingray channel, once pressed, after a few seconds a box on the top corner of the tv would pop up and when you press OK on the remote a second time, you would see the previous song, the song playing and also the song coming.  I don't get that information anymore as I don't have that pop up window anymore on the screen.  Anybody have this issue?

[AlexS]

Which old receiver? The 5662 box?

[LGTV]

I think 2502, now the new small 4k box with cloud pvr.

[Keaven]

I have a black screen on all my Stingray channels (900+).

Other providers have at least the song that is playing on the channel and the next one in the list.

Is this normal?

[WelshTerrier]

The black screen on the Stingray channels (900+) is normal. If you wish to see the the album picture, current, next song, etc. you can do so on Bell Fibe by selecting the Apps button on your remote & choosing Stingray.

As a Bell Fibe TV customer you can also download the Stingray app to your mobile device using your Bell Subscriber credentials.

[Keaven]

I don’t have the Stingray application in the application list. I looked in google store and it says the application isn’t available for my platform …

Nevertheless, thank you for your response.

[jayzed]

It's normal only for Bell. Rogers Stingray programming allowed you to see last song played, current song played and next song played.  t also allows you to skip forward to he next song if you happen to not like the song playing. And this was done all without an embedded Stingray app required.  Bell says that they cannot provide the same functionality because they do not have a downloadable Stingray app for Android on their Fibe service. but as I said, Rogers does not have an app either, this is diectly provided by Rogers/Stingray.  Bell is just too cheap too pay for customized Stingray programmig for their subscribers.

[AlexS]

Telus doesn’t even have stingray music channels on the pay tv guide. Their customers can only sign in the stingray app. Bell’s strategy is to offer cheaper bills, more content (larger storage, on-demand library & 30h Restart) and better mobile app. Viewers always move with the content instead of functionality, so under the climate of cord-cutting, it’s not worth it to design and implement niche functions. Additionally, Bell is with Mediakind who has been in the market longer and more clients than Comcast’s xfinity which Rogers, Shaw and Videotron are partners with, so there’s no urgent need to add lots of new functions when there’s just a few corporations providing pay tv platforms for telcos.

[BUTLERLEE]

Why can't you see the artist and song while listening to Stingray music channels?