Bell Wifi APP not accepting login info

[boomer]

I jus signed up with Bell about a week ago and downloaded the Bell Wifi app. However it will not allow me to login. I’m using same credentials as I use with MyBell APP which I can log into but no luck. Even tried to reset password (forgot password option) and I still can’t login and therefore not install a pod. What am I missing?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

There is only one method of login required for the MyBell app & the Bell Wi-Fi app.

Have you verified that your accounts are linked on MyBell and that you are using the correct Wi-Fi login on your device? Start off by uninstalling the app, rebooting your device, forgetting then re-establishing your Wi-Fi connection & then reinstalling the Wi-Fi app.

Please check out the following: Bell Wi-Fi app and How to use it instructions

To login in to either app you must use your MyBell profile: Username & password.

Your MyBell profile: Username & Password are also used to access MyBell on the web: Log in to MyBell

and to access  Fibe TV on the web: Log in - Fibe TV (bell.ca) & the Fibe TV app.

Take care.

[LucyZ]

Thanks, this allow to log into Wifi app to check user control previously set, will remove any parental control as this app is not working. 

I have no issue to log into myBell either app or web, used Wifi app before, suddenly today it does not allow me to log in when my phone is connected to home wifi. Thanks for this reply, I can at least log in via my mobile data. 

The Bell Wifi app is not meeting expectation for sure. 

[Vulcan]

I solved the problem by logging into bell wifi using data instead of wifi. 

[Audya]

Internet was installed today. Same as everybody else, I can log in into mybell app but not bell wifi app. I also tried everything that was suggested, everything, and still can’t log in. Please help

[WelshTerrier]

Good Day.

I am just following up. Are you still experiencing issues any issues in terms of be able to access the WiFi app?

Can you please confirm these details in terms of how and where you are trying to log in to the Wi-Fi app?

1. Is your Internet service connected to the same MyBell account as your other Bell services? If unsure, please login to your MyBell web account & verify that all of your services are listed.
2. Which device are you trying to install the Wi-Fi app on? Make and model.
3. Could you double check & verify that you are using the correct MyBell credentials to log in to the Wi-Fi app?
4. You can Log in to the app one of two ways. 
   • Best – Log in with your MyBell username and password. This gives you access to all features of the app and lets you log in without having to be connected to your home Wi-Fi network.
   • Easiest – Automatically log in to the app when you are connected to your home Wi-Fi network. This will limit your access to features like setting Internet blocks or accessing user profiles.
5. Which modem do you have? HH 3000, 4000, Giga Hub?
6. Have you rebooted your modem?
7. Have you restarted your device & verified that iOS / OS and apps are up to date?
8. Have you done any troubleshooting?
9. Have you tried running the Virtual repair tool?

Please check out the following web links:

Internet: troubleshooting tools, virtual repair tool and support

Bell Wi-Fi app and how do I use it

Let us know if we can be of further assistance.

Take care.

[Audya · Accepted solution]

I went on Bell live chat from myBell app and it appears, as it was the first time I was trying to log in, a configuration was required by a Bell agent before I could log in. Problem solved

[Fcosentino72]

Bell wifi app is not accepting my credentials when both username and password are correct

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Can you please provide us with further information so that we may be better able to assist you?

Is this a newly established Bell Fibe Internet service? If so, have you contacted Bell Internet tech support to confirm it has been activated & added to your account? Bell Internet tech support: 1 866 310-BELL (2355)

There is only one method of login required for you to access the MyBell app & the Bell Wi-Fi app. To login in to either app you must use your MyBell profile: Username & password.

Which device are you using, and does it have the most recent version installed? Have you tried accessing the app using the Easiest login method? It automatically logs in to the app when you are connected to your home Wi-Fi network. You can Log in to the app one of two ways:

• Best – Log in with your MyBell username and password. This gives you access to all features of the app and lets you log in without having to be connected to your home Wi-Fi network.
• Easiest – Automatically log in to the app when you are connected to your home Wi-Fi network. This will limit your access to features like setting Internet blocks or accessing user profiles.

Have you verified that your accounts are linked on MyBell and that you are using the correct Wi-Fi login on your device? Start off by uninstalling the app, rebooting your device, forgetting then re-establishing your Wi-Fi connection & then reinstalling the Wi-Fi app.

Please check out the following: Bell Wi-Fi app and How to use it instructions

Your MyBell profile: Username & Password are also used to access MyBell on the web: Log in to MyBell

and to access  Fibe TV on the web: Log in - Fibe TV (bell.ca) & the Fibe TV app.

Have you tried to login to the MyBell app? Can you login to your MyBell account?

Let us know & we will work with you in resolving this issue.

Take care.

[JaPEy]

I had issues with the same scenario but for me i dont have the actual username for the Wifi, but only for the mobility. Everytime I use the app to register it just brings me back to the Bell.ca page and just the billing, also same scenario when i try to click the forgot  password/username. It doesnt bring me back to the bellwifi app, it just stays on the bell homepage. Had the latest phone update, tried to uninstall and reinstall the app, clear data/cache. still not working/

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

In order to use the Bell Wi-Fi app, you need to login with your MyBell Username & password.

There is only one method of login required for you to access the MyBell app & the Bell Wi-Fi app. To login in to either app you must use your MyBell profile: Username & password.

Which device are you using, and does it have the most recent version installed? Have you tried accessing the app using the Easiest login method? It automatically logs in to the app when you are connected to your home Wi-Fi network. You can Log in to the app one of two ways:

• Best – Log in with your MyBell username and password. This gives you access to all features of the app and lets you log in without having to be connected to your home Wi-Fi network.
• Easiest – Automatically log in to the app when you are connected to your home Wi-Fi network. This will limit your access to features like setting Internet blocks or accessing user profiles.

Have you verified that your accounts are linked on MyBell and that you are using the correct Wi-Fi login on your device? Start off by uninstalling the app, rebooting your device, forgetting then re-establishing your Wi-Fi connection & then reinstalling the Wi-Fi app.

Please check out the following: Bell Wi-Fi app and How to use it instructions

Your MyBell profile: Username & Password are also used to access MyBell on the web: Log in to MyBell

Have you tried to login to the MyBell app? Are you able to login to your MyBell account?

Let us know & we will work with you in resolving this issue.

Take care.

[Richieb23]

Bell wi-fi app won't let me log in. Deleted, reinstalled, changed password and ID multiple times. Made sure everything matched. Wi-fi works fine, can't reach the pod (no app access), never had an issue before. System says "account is not found in Plume Cloud".

Please help. RB 

[2Eh_J]

Same thing occurred to me Aug 4th around noon eastern time. Whenever i try to login now, says “We couldn't find your account”. Only had the pods a couple weeks, worked flawlessly prior to today.

[2Eh_J]

Also another on the Reddit Bell sub who is experiencing an outage with their app/pods that started Aug 4th. 

[Samm]

I am also suffering from same issue for that reason i am unable to use 6e pod.

[BellNick]

Hi @Samm 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues logging into the Wi-Fi app and if so, is there any specific error you are receiving you can share?
Looking forward to hearing back.