Can’t connect Bluetooth on new bell wifi pod

[talbot]

Hey y'all wondering if anyone had this problem. Just got a bell Wi-Fi pod in the mail to extend the Wi-Fi reach to the back of the house (I have a long home and the modem is at the front). I've got the bell Wi-Fi app. Bluetooth is on.

All you're supposed to do is plug it in - wait for the Bluetooth to connect and follow the prompts in the bell app.

Well no matter how many times I try the thing won't attempt to connect to my phone. I'm running an iPhone 14pro max. I know Bluetooth works cause it's connected to my watch and worked on my motorcycle no probler earlier today. I've also done this Bluetooth method with other devices like home security cameras. I've tried plugging unplugging, resetting my phone. I've clicked on the search for pods in the app before and after plugging it in. I've tried plugging it in via Ethernet and moving it to right beside the modem just incase that was the issue, just various attempts at the obvious fixes. And it just doesn't connect to Bluetooth even if I wait several minutes. The pod has a white light that turns on and flashes on and off and every few minutes a fan starts running then turns off.

Anyone know what I'm doing wrong here or what's going?

I’ve also connected it to the modem and it just shows up as another device like my Xbox or phone and I can’t set it up that way. 
I’m also holding the devices practically on the pod so Bluetooth distance shouldn’t be a factor. 

[Patrick · Accepted solution]

Hi, 

Just to help out the next users who see this, I was able to reach a chat technical support agent and they said that the Serial numbers were not added to my account and told me to wait until tomorrow and try again. That's why the pods were not showing in the App.

[MikieBabs]

Thanks! That was the solution for my problem. Works now.

[Podnogo]

I have the same issue 

[atin]

I received my pod yesterday, and I am having the same issues.

[BellPatricia]

Hi there @Podnogo & @atin,

Welcome to the Bell Community 🙂

We're here for you if you still need help, and have reached out to you both via private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[JackP]

Having the same issue. Chatted in last night and they said the Serial Number wasn’t added to my profile but it’s still not working today. 

[atin]

For one, I called to tech support and they added the serial number of pod and worked during the phone call. For second one, I sent a private message to tech support through this forum. Provided my account number and serial no. of pod and it worked. 

[BellPatricia]

Hi there @JackP,

Thank you for your post, and welcome to the Bell Community.

We'd like to take a look, and we have reached out to you in a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Frank_1]

I have same issue. Can you help me?

Thanks

[BellNick]

Hi there @Frank_1 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[lmaydavis]

Same issue - no connected to phone app. Once I contacted the Bell customer service rep and the SN of the pod was read to them, they activated it and connection was immediate. Seems negligent on Bell's part to not register the device before it was sent out but whatever.

[Pfan53]

I received two 6e pods.  The Gigahub recognizes them but they are offline.  I have deleted and re-installed them.  I have rebooted the Gigahub several time.  I tried the Wi-Fi repair tool.  All to no avail.  Is it necessary to factory reset the Gigahub in order to have the pods come online?

[Vanadiel]

My understanding is they have to be listed on your account in order to use them.

Are they listed?

[Pfan53]

Yes, I spoke to Bell Support last night and the pods were added.

[Vanadiel]

I am assuming you also followed the installation guide: Installation guide 

And I am also assuming you have the first pod very close to the hub, just to ensure it can connect properly to the hub?