Can't load 192.168.2.1 - Home Hub 2000

[MikeHudson]

I cannot get to the Router setup page (192.168.2.1) on my HomeHub2000.  After entering the address, my browser just hangs on the Bell spash page.  It doesn't even get far enough to enter a password.

The last line in the initialization log is: "8. init_context // Progress // Reattempting application context load..." It will sit for hours on that screen. The Initialization Log is attached. 

I have tried the Bell virtual repair tool and rebooting the modem/router. Nothing helped. Any ideas?

[RBNA]

I have the same issue, impossible to log in on my Bell Hub 2000 since 3 months ... I've tried on Chrome, MS Edge and Firefox; I've reduced security in Firefox (security.tls.version.max = 2 from 4) but unable to connect. Shut down and re-started the Bell 2000, no way... WHAT TO DO ? Any solution ?

[BellNick]

Hi there @RBNA 
Thank you for your post and welcome to the Community.
Have you attempted factory resetting your modem?
Looking forward to hearing back.

[RBNA]

@BellNick 

I've looked yesterday arond 3h on a few forums on the issue and please see below my findings and probably a solution in the "hands" of Bell, which just increased the prices for an "improved service" !!

1. I can login on Hub 2000 on Android, no problems.

2. Impossible to log on Win10, tested 3 browsers, lowered security to TLS 1.x; Checked alao with IE

Conclusion: Bell Hub 2000 has an outdated firmware preventing to log using any browser in Windows. Bell needs to update the firmware OR give Bel users an app (there is an app used by Bell technicians with Admin privileges) allowing them to set-up your modem with dozens of devices connected. 

Hoping Bell deserves our $$$ we pay for a better service.

[BellNick]

Hi there @RBNA 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[RBNA]

@BellNick 

BTW  I found also that you can login even on Windows, but you have to do it using the mobile solution: http://192.168.2.1/mobile.html and finally to be able to configure your router... This shows that Bell did not tested the deployed solution for many years.. there is no accountability... no consequence if thousands of Bell users cannot access their devices.

Bell is supposed to make sure that its Harware and associated SW solutions deployed are functional during these are in service and customer pay theur bills regularly (like me for almost 25 years !)

Bell should test sw packages on all existing hardware still in place and update both firmware and software by do testing at least once/quarter (at least 2 times/year). Unfortunately that's not the case and many Bell users are not able to use their systems at the capacity (bought or rented from Bell), sometimes unable to configure them.

Please escalate to Bell Customer Service VP and Managers to change this "culture" which now is: "Once we got you as customer... we don't care anymore"

[TGL]

Thank you @RBNA.

I could not log in to my Hub 2000 using 192.168.2.1.

I tried your suggestion to use http://192.168.2.1/mobile.html and logged in but the 'mobile' screen only gave limited functionality and I couldn't access Advanced config settings.

Then I tried the "Desktop version" link at the bottom and got the full functionality screen.

Since I did this, going directly to 192.168.2.1 works!

However, clearing cookies brings back the issue.

[Timbu]

unable log into my home hub 3000 admin after reset

I am using the SAGEMCOM Home Hub 3000 modem. Internet works fine but can no longer connect to the admin site using desktop browser (Chrome or Edge) I am connecting to modem with ethernet (also tried wifi). I pressed the reset button on the modem and it reset. I tried connecting to admin site on multiple computers, sessions, browsers, OS Win 10 and 11, incognito mode - no difference. All give: this site cannot be reached. There is also a red light i on the modem - I cannot find any documentation explaining the purpose of the lights on the modem.

[Vanadiel]

Do you have internet connectivity?

Light Color Meaning

Solid White	No issues detected; the device is functioning normally.
Amber	Indicates a potential issue with the internet connection. Further investigation may be needed.
Red	A serious issue is present. Check for error messages by pressing the information button (the "i" symbol) on the device.
Flashing White	The device is starting up or attempting to connect.

Troubleshooting Tips

• If you see a red light, press the information button to view error codes or messages. This can help identify the problem.
• For an amber light, consider rebooting the device or using the Virtual Repair tool to diagnose and fix issues.
• If the lights are not as expected, rebooting the Home Hub 3000 can often resolve temporary issues.