Client Devices show as 'Pod' Connected

dnaman
Contributor

Hi All,

When logging into my Home Hub 3000 router admin console, I go to check the connected devices. I see a bunch of clients and under the 'Network' column it shows as 'Pod' meaning pod connected. The status is Connected.

However, I dont have any pods! I used to have them but they didnt work so i returned them..3 years ago.

Those same devices I see connected on a different network within my house so anyone know why they are showing up in my Bell network as connected via pod? False reporting? thx in advance

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2 helpful replies

Accepted Solutions

Hi there @Boomboy64 
Thank you for your post. We wanted to check in to see if you're still seeing a pod connection when you do not have one? Our support team has indicated this is a glitch within the Home Hub 3000 and some devices may show as a pod / connected to a pod (from one that was previously connected). If you have any third party routers / extenders this may also show as a pod. A factory reset of the modem may clear it up if it's still showing.
If you have any further questions, please do not hesitate to contact the Community.

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CanuckOO
Contributor

I don't have any answers to the pod mystery but I can tell you I managed to get Bell to replace the Home Hub 3000 with  the latest Giga Hub. Very fast but also experienced loss of internet signal quite often. Very knowledgeable Bell techie eventually was assigned. He was initially stumped then he looked at security, anti virus software I had loaded (Norton). I run up-to-date Windows 11 with all drivers up to date. His answer get rid of Norton. Windows Security under windows 11 is quite adequate. Also looked at network cards I was using and suggested a more up to date dongle. Since then no issues my download speed is consistently around 56 mbps  and has peaked at 98mbps. If I use a 6G gongle it will run at 270mbps and up. I don't need that. Bottom line you don't need two levels of anti virus checking every packet you receive. 

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27 REPLIES 27

BellPatricia
Moderator

Hi there @dnaman 
Thank you for your post and welcome to the Bell Community.

Interesting! If you do not have pods in your home, you should not see them connected. Are you looking at current connected devices or are they showing as "offline"?

Can you share a photo of what you see so we can take a look as well (be sure to hide any personal information)?
Do you happen to have a guest Wi-Fi active or a third party router connected that might broadcast another network within your home?

Looking forward to your reply,

- Patricia

 

Yes i do have a 3rd party router connected to the Home Hub, but this is what i see

 

Capture.JPG

Boomboy64
Contributor

Hi There, I'm having the same issue. In my case my HH3000 dashboard shows all of the correct connections, but I have a message at the bottom stating "Pod connected", and there is always one device showing Pod as the connection. I've see this on a few different devices. I have rebooted the HH3000 multiple times but the Pod still shows up.

Boomboy64_0-1716575846133.png

I once had pods, but that was years ago and I returned them as having Bell come in and extend my fibre to  more central place in the house worked much better. Just in case, I have conducted a seach around the house in case I had forgotten one, but I don't have any. Any ideas?


Boomboy64

 

Hi there @Boomboy64 
Thank you for your post. We wanted to check in to see if you're still seeing a pod connection when you do not have one? Our support team has indicated this is a glitch within the Home Hub 3000 and some devices may show as a pod / connected to a pod (from one that was previously connected). If you have any third party routers / extenders this may also show as a pod. A factory reset of the modem may clear it up if it's still showing.
If you have any further questions, please do not hesitate to contact the Community.

Hi

I am also having this POD issue - I do not have any pods.  Should I do a factory reset on the modem??  I have changed the password and I still see the pod showing (that we do NOT have)

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome to the Bell Community Forum.

Do you have any third party routers or Wi-Fi extenders connected? If so disconnect them & check to see if this is still showing up.

If not, then try doing a factory rest. Keep in mind, you will need to log back in with your Bell Internet credentials & administrator password. Resetting the modem will erase all personalized settings.

Thank you for posting your question.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

I do NOT have any other routers connected - so I will try a reset later today. And update you!

 

WelshTerrier
Community All-Star
Community All-Star

Good Day.

Thanks for your update & reply. Let us know if everything works out for you after the factory reset. If this does not resolve your POD issue, you should contact Bell Internet Tech support for further assistance.

This is a direct number to Internet support:  Call 1 866 310-BELL (2355)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

 

So, The pod is still showing. It is not in the "listing" of connected devices but at the bottom of the screen- see below.  It did not go away after a reset.  Help!

 

KateM_1-1724235154365.png

 

Vanadiel
Community All-Star
Community All-Star

Thanks for your update & reply. You should contact Bell Internet Tech support for further assistance as this is a user to user forum and we are unable to help with this specific issue.

This is a direct number to Internet support:  Call 1 866 310-BELL (2355)

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

WelshTerrier
Community All-Star
Community All-Star

Good Day.

Thank you for your reply. I do not have a quick fix for you. It now appears to be a software or firmware issue. Our support team has indicated there may be a glitch within the Home Hub 3000 and some devices may show as a pod / connected to a pod (from one that was previously connected).

You will need to contact Bell Internet Tech support for further assistance. This is the direct number to Bell Internet support:  Call 1 866 310-BELL (2355)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Hello again,

I called tech support - they said that they could not see any pod connected to my account.  I still see this on my end though.  As they said there was no pod connected, they didn't know what to suggest.  This seems VERY weird.  I still see a connected pod.  What if someone connects somehow to my system?  Should I have been offered a new modem?

 

KateM_0-1724268573203.png

 

Vanadiel
Community All-Star
Community All-Star

What is the MAC address of the connected "pod"?

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

It won't let me click on it. It is not in the list of connected devices - it shows up at the bottom of the page. It is not an editable connected device - it shows up at the bottom of the list of connected devices! Clearly listed  - connected pod.  Which makes me worry that it is an unauthorized connection that Bell can't see.

KateM_0-1724269577019.png