Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Vanadiel]

Recycle power to the router and try again. If that does not work, you will need to contact Bell for technical assistance. You could also try unchecking the checkbox that blocks all local traffic on that test, although I don't think that will matter.

[BellNick]

Hi there @Username2501 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[UserVaughan]

Similar issue here. Paying for 500 / 500 and have been consistently getting ~ 100Mbps / 1.1Gbps for the past few weeks. See screenshots below ⬇️

[Magnus33]

On the 3gb profile and the speeds start getting slower and slower after a few days.

I gather this is on bell's end and has something to do with profiles no applying correctly and the account getting dropped down to slower profiles

Rather annoying to put it mildly.

[BellNick]

Hi there @UserVaughan @Magnus33 
Thank you for your posts and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Reacher]

Hi @BellNick  @BellPatricia 

Hope you're both doing well. 

Had download speed issues in Jan 2024 which you resolved, but seems the problem is back again.

Service 1.5GB/1GB

Modem GH4000

Download is limited to 192.46Mb. No improvement after rebooting the GH.

Thanks for your help. 

[SuperMario]

We have the Bell Fibe 1.5Gbps service and the Giga hub. Our Bell internet speed keep dropping to 64 Mbps and won’t go above that speed unless we reboot the modem, sometimes more than once. bell has already changed our modem more than once. Just wondering if others have had this issue and what can be done to resolve it.

Thank you,

[Vanadiel]

Sounds like a profile issue. Typically a Bell rep will pick this up and fix it for you.

[BellPatricia]

Good evening @SuperMario 🙂

Welcome to the Bell Community.

We would like to help and we will reach out to you via private message soon. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[EEkkers]

Linking post here and resolution carried out by @BellPatricia as stated by rob400

https://forum.bell.ca/t5/Internet/Download-speed-drops/td-p/7863/page/3

To summarise my situation/scenario:

• Currently subscribed to Bell's 3GB up and down service
• Using a HH4000 modem
• Running advanced DMZ
• System worked fine for a few days after initial install, noticed connection issues after that - extremely high latency, very slow download/upload speeds
• PPPoE IP had changed from the usual 178.xxx.xxx.x range to 76.xxx.xxx.x
• Rebooting the modem temporarily resolves the issue. Returns to the same high latency, low speeds 12-15 hours later
• Contacted tech support and received error codes 2000 or 2001 multiple times, requiring a factory reset to reconnect
• Issue persists with the download speed dropping daily
• Rebooting the modem temporarily fixes the issue, but it reoccurs

If my issue is the same, would appreciate you looking into it and applying the same fix @BellPatricia. Thank you.

[BellPatricia]

Hey @EEkkers 🙂

Welcome to the Bell Community.

I would be glad to look into this, and I have sent you a quick PM so we can review. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[AO7]

I checked other posts and they said they needed a Bell Engineer to manually fix their profile at Bell remotely. 
I posted on DSL reports and waiting for any sort of help.

I have the Bell Fibre 3gbps but getting at best 70mbps download now. It was such a sudden drop. Upload went down from 1000 to 800mbps so not that bad.

Under another post, @BellPatricia helped the poster. I am wondering if they can help out here. I’d really appreciate it.

Any idea?

Thanks in advance.

[BellPatricia]

Hey there @AO7

Welcome to the Bell Community.

We'd be happy to review this further, and I will send you a private message soon. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[Magnus33]

Like others i noticed that the profile i am on doesn't hold and the internet slow down to the lowest profile or lower.

Presently the the fiber 3.0 i am on is at 1.5 speed and now and then fiber 500 speeds.

They applied the fix multiple times which does work for a period but ends up failing over time.

It's worrisome that they cant seem to get things fixed after this much time.

[Vanadiel]

Try a speed test directly from within the modem to see your fibre link speed profile.

Home Hub Speed Test.