Error Code 3000

[NicolaA]

Hi,

I have an error 3000 showing on the screen of my modem with a message “multi-service authentication(Network Outage). Anybody encountered this issue before. Thanks.

[NicolaA]

error image

 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Bell modem error code 3000 on the Home Hub 3000 often relates to TV/phone service misconfiguration. Did you make any recent changes to your Internet, TV or Home phone services? If so you may need to do a Factory reset on your modem.

Please try the following:

1. Have you checked for any outages in your area? Check for service outages in your area
2. Power cycle your modem completely off by removing the power cord from its source of power. Wait 30 seconds, then plug to power cord back in.
3. Verify that there are no loose cable or connections on the back of the modem.
4. You can try to run the Bell Virtual Repair Tool. Internet: troubleshooting tools, Virtual Repair Tool

If none of the above clears this error message and your problem persists, please contact Bell Internet Tech Support at: 1 866 310-BELL (2355) for further assistance.

Keep us posted.

Take care.

[NicolaA]

Many thanks for your reply.

I've done the mentioned steps but the issue still persists. I am suspecting that it has something to do with the way my account was setup from Bell side. The reason of this is that yesterday I was trying to login to CRAVE TV using the "TV Provider" option and I received the message "You do not have a TV subscription linked to your account", although I have one and it's connected to the modem, and I use it for watching YouTube etc.     

[WelshTerrier]

Good Day @NicolaA 

Thank you for your reply. I trust everything is now copacetic. 

To access Crave, please login to Crave using your login and password associated with your Crave account.

Sign in on the app:

1. Go to your device’s app store and search for the Crave app.
2. Download and install the app.
3. Open the app and click on ‘Sign in’.           

Sign in on the website:

1. Open your preferred browser.
2. Go tohttps://www.crave.ca/en

FYI only! If you do not have a Bell TV account, then you will not be able to access Crave with the "TV Provider" option.

Take care.

[BellPatricia]

Hi there @NicolaA 

Thank you for reaching out to the Bell community and for the troubleshooting steps you have done so far.

Can you please do a factory reset on your modem to see if that clears the error message? 

There is a step by step right on our website: How to reset my Home Hub 4000/Giga Hub modem to factory settings

Try that out and let us know how everything is going.

@BellPatricia