Error Code 3000

[NicolaA]

Hi,

I have an error 3000 showing on the screen of my modem with a message “multi-service authentication(Network Outage). Anybody encountered this issue before. Thanks.

[NicolaA]

error image

 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Bell modem error code 3000 on the Home Hub 3000 often relates to TV/phone service misconfiguration. Did you make any recent changes to your Internet, TV or Home phone services? If so you may need to do a Factory reset on your modem.

Please try the following:

1. Have you checked for any outages in your area? Check for service outages in your area
2. Power cycle your modem completely off by removing the power cord from its source of power. Wait 30 seconds, then plug to power cord back in.
3. Verify that there are no loose cable or connections on the back of the modem.
4. You can try to run the Bell Virtual Repair Tool. Internet: troubleshooting tools, Virtual Repair Tool

If none of the above clears this error message and your problem persists, please contact Bell Internet Tech Support at: 1 866 310-BELL (2355) for further assistance.

Keep us posted.

Take care.

[NicolaA]

Many thanks for your reply.

I've done the mentioned steps but the issue still persists. I am suspecting that it has something to do with the way my account was setup from Bell side. The reason of this is that yesterday I was trying to login to CRAVE TV using the "TV Provider" option and I received the message "You do not have a TV subscription linked to your account", although I have one and it's connected to the modem, and I use it for watching YouTube etc.     

[WelshTerrier]

Good Day @NicolaA 

Thank you for your reply. I trust everything is now copacetic. 

To access Crave, please login to Crave using your login and password associated with your Crave account.

Sign in on the app:

1. Go to your device’s app store and search for the Crave app.
2. Download and install the app.
3. Open the app and click on ‘Sign in’.           

Sign in on the website:

1. Open your preferred browser.
2. Go tohttps://www.crave.ca/en

FYI only! If you do not have a Bell TV account, then you will not be able to access Crave with the "TV Provider" option.

Take care.

[BellPatricia · Accepted solution]

Hi there @NicolaA 

Thank you for reaching out to the Bell community and for the troubleshooting steps you have done so far.

Can you please do a factory reset on your modem to see if that clears the error message? 

There is a step by step right on our website: How to reset my Home Hub 4000/Giga Hub modem to factory settings

Try that out and let us know how everything is going.

@BellPatricia 

[NicolaA]

Hi @BellPatricia 

Thank you for your reply. I've done the factory reset and the error still there. The modem I have is different from the one showing in the documentation (Giga Hub 2), but I found the reset button on the right side of the modem and selected to reset all settings.  I have an observation that might help, which is that although I have a Fibe TV subscription received as part of the internet offer, the subscription does not appear in my account. does this help on this issue.

[BellPatricia]

Hi @NicolaA 

Thank you for getting back to us 🙂

We will be in touch via PM soon so we can take a closer look at this together. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Duarte]

My Bell modem has a red light.

I tested with the fiber cable disconnected, and the light stays red.

This looks like a fiber signal or ONT issue.

I need a technician visit or modem replacement.

[Duarte]

It’s nothing working 

[Vanadiel · Accepted solution]

There could be an outage in your area.

It does not resolve by itself you will have to give Bell a call.

Internet technical support

Call
1 866 310-BELL (2355)

7 days a week:

6 a.m. – 11 p.m.

[BellNick]

Hi @Duarte 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing disruptions with your service?
Looking forward to hearing back.

[Bob72]

Reboot and Virtual Repair did not work for me. Factory reset resolved the problem. WIFI configuration remained intact.