Home Hub 2000 - Connection issues

[Camgirl2003]

For the past three weeks, the modem is disconnecting itself and will only restart with a power outage or manual reboot.  Single strength is good.  I called Bell but they won't replace the modem.  Obviously, it a modem issue.  When it does go back on line after a reboot, doesn't last long before the modem goes down again.  Anyone else have this issue.   

[Paladin]

Hi!

I believe that it would be best if you contacted Bell support directly, they will surely do some tests and most likely send a technician if those tests are inconclusive...

Good luck and have a nice day!

[BellPatricia]

Hey @Dandan. Welcome to the Bell Community, and thanks for your post.

Great advice there @Paladin 🙂

Can you elaborate more on the issue that you're having that causes you to reboot your equipment? Are you using any third party equipment (router/pods)? If so, please disconnect and connect directly to the Bell modem to see if that makes a difference.

If you are still running into any issues after that check out the Virtual Repair toolIt can help detect and fix issues with your Internet & will even book a technician if needed.

Let the Community know how everything is going.

- Patricia

[Dandan]

 There are no issues with 'Physical layer' to send a technician. The packets does not shows error corrections and there is a good SNR level for DSL demodulation ... however I need to reboot my modem every 2-3 weeks and when I call support, they mentioned that this is normal to reboot the modem/router.

[Paladin]

they mentioned that this is normal to reboot the modem/router.

---

No, it has not been my experience with my HH4000 which have had had for enough weeks now that if it was required I would have had to reboot it and was not my experience either with DSL for several years...

Rebooting a modem/router is a last resort solution that I extremely rarely had to do...

Has your modem always been like that? It sounds like it is beginning to fail...

Have a nice day!

[Dandan]

 it is beginning to fail (possible a lag in a firmware update ...) I lost hours to explain to bell support about this but they just rest the modem I have changed once. I suspect this type of issue is more application layer level ...

[BellPatricia]

Hi there @Dandan.

We'd like to take a quick look into this for you, and we have sent you a private message. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[FrustratedInWashago]

Every thunderstorm this modem goes down and WAN light remain red. This is my fourth replacement. It is plugged in to an expensive surge protection power bar. There have been no power outages. 

The only service Bell can provide me is DSL on a phoneline that is extremely old.

Any suggestions? I'm really tired of them getting me to reboot over and over and then sending me down to their store to get yet another refurbished modem which is guaranteed to go down again,.

[Vanadiel]

Let's try to see first what the actual error code is.

Since you have a home hub 2000, you will have to log into the modem to see the error code as the home hub 2000 does not have a display.

Home Hub 2000 and 1000
The error message appears in the modem settings. Follow these steps to find the error code:

1. Open a web browser.
2. Enter the following in the address bar:
   • When connected to the Internet, enter “ bell.ca/mymodem ”.
   • If you’re not connected, enter “ 192.168.2.1 ”.
3. Log in and then click on Fibe Internet (a red X should be displayed)
4. You’ll see the error code in the notification panel under Fibe Internet.

Locate the error code below and follow its troubleshooting steps for a possible solution.

[PKitchener]

I am on my 3rd modem in a 2 month period.1 was older style then 1st HH 200 went dark.

New one after 2 hrs with help desk came to life. 1 tech said talk to you later? WTheck

All was working fine for 2 weeks then nothing would reconnect to modem.

wifi signal strong on all devices. rebooted many times. Phones and computer are now back

on line thats 3 devices. TV,s out door camera will not connect. Fails every time.

any suggestions

[BellPatricia]

Good day @PKitchener,

Thanks for reaching out to the Bell Community 🙂

What internet package do you have?

Do you get an error message when you try to connect your TV's and out door camera to Wi-Fi? Are you experiencing any trouble when you connect devices via Ethernet?

Take a look at this post where you will find a support page with troubleshooting tips, and a link to our Virtual Repair tool.

Keep the Community posted, and let us know if you still need help.

- Patricia

[PKitchener · Accepted solution]

Cure was to factory reset and have all devices first forget that original WIFI connection and add it again.

This is second factory reset. this month.

[WelshTerrier]

Good Day.

Thank you for sharing this with the community.

Enjoy your weekend.

Take care

[Dave O]

HH 2000 loses wifi connection.

Regular occurrence where I must reboot my modem near the end of day. My device shows I am still connected to wifi but there is zero signal available. Must reboot and then signal returns. Is this a sign my modem is failing? 

[BellPatricia · Accepted solution]

Good evening @Dave O

Welcome to the Bell Community 🙂

Is this affecting all of the devices connected to Wi-Fi or just one? Do you notice the connection drop on your devices when connected via Ethernet? Are you using any third party equipment such as a router?

We posted a helpful article with some troubleshooting tips here 

If you continue to have trouble we also recommend a factory reset of the modem. How to reset my Home Hub 2000 modem to factory settings

Let the Community know how that goes. 

@BellPatricia