Migrating copper lines to fibre for home phone and internet

[Pontiac]

What has to be done inside my home when migrating from copper to fibre for my home phone or internet?

[BellPatricia · Accepted solution]

Good morning @Pontiac. Thanks for your post and welcome to the Bell Community.

The technician will need to do some work outside to connect the outside fibre line to the modem inside of your home, and from there your phone is plugged into the modem.

Depending on the set up the technician will advise you of any additional work that needs to be done once they've had an opportunity to review the site.

For more information check out Bell network upgrade to fibre

Let the Community know if you have any other questions.

- Patricia

[Ramses22]

I've made an appt for a technician to do the work in changing the wiring from copper to fibre, but the phone rep was unable to tell me what would be involved. Will I need to clear ALL areas in the house where there is a cable outlet and/or land phone connected to a jack? Or will I just need to clear the area where the current modem and cable are located? What areas of my home will the work be conducted?

[Debo]

I keep reading about being connected to the modem, as if it is installed in the wall or something like that. My modem is a small box that sits on the floor near the phone jack in my office. How will that work with my landlines that are plugged into the phone jacks in the walls? The modem is in a different room. Also, I live in a condo, not a house, so what does that require for all this rewiring that needs to be done?

[Mike11]

I have the same question about migration.  Currently, I have 4 phones connected to wall jacks.  When the fibre comes in, how will these phones connect to the modem? Will I be able to use the existing phones?

[WelshTerrier]

Without seeing your home wiring & what goes where, it is next to impossible to answer your question. I can only offer the following to you:

1. The modem will be the source or heart of everything that needs to work via fibre.
2. All communications line for whatever equipment must end up back at this source directly or indirectly. Based on how your wiring is currently connected to copper coming in to your residence, it can be as simple as redirecting one wire to the modem. The modem placement location is critical.
3. Cordless phones such as Panasonic, Vtech, etc., that connect via their base unit generally do not experience any problems. The base unit is the only device required to connect to the modem.
4. Older technology does not work all that well. E.g. Fax machines, alarm systems, etc.
5. The wiring, jacks & telephones that are currently in place today belong to you. He will do his best to leave you with everything up & working.
6. The technician is responsible to work with you to meet your communications needs.& do his best to deliver the services that you need & expect.

When the technician arrives to install your fibre service, it is critical that a knowledgeable & responsible person be there that can provide specifics, equipment details, make decisions, provide answers & direction.

The tech will then advise you on what he deems to be the best method for proceeding with the installation. Let’ s not worry now about a potential issue that may or may not come about.

If I can provide any further assistance, please do not hesitate to reach out once again.

Take care.

[Mike11]

Thanks for your reply.  I'm a little worried about the alarm system - how do I find out if there's a problem?

[TomSOtt]

Sounds like a long-winded answer that's simply saying "No, your wall jacks will no longer work."? And it's not even clear whether non-IP phones curently connected to wall jacks can connect to the modem.

[dks]

Yes, all your phones will work. The installer will disconnect your outside copper and plug the line into the modem. 

[dks]

Jacks will all work. The outside wiring will be disconnected and the Central Office switch reconfigured for your number. Non-IP phones will work just as they are, although old rotary dial and old touch tone pulse phones won’t work entirely. If you have a rotary dial phone, you might be best to buy a new one. 

[dks]

Talk to your alarm provider to ask if any changes are necessary. 

[Mallu]

Can Bell install the new technology for land lines now?

Do I need to buy a new VOIP phone??

[Mik241]

We have been waiting for our land line. A recorded message keeps stalling with next day 10 pm.

[Wakka197]

I would call them or text them thru support and talk to the app if you have on the phone and say this is what happening . Ask why our phone line not come yet . Casue you been waiting and phoning and explaing would not hurt . And see what happens I hope this helps . Sometimes texting option quick I’ve used before 

[WelshTerrier]

Bell is in the process of installing fibre across it's service area at this time. It is being completed on a gradual basis across the community. Once fibre has been install in your neighbourhood & is connected to your dwelling, you will be notified by Bell. At this time you can choose to connect Fibe TV, Internet, Home phone, etc. Once completed you will be up and running on what you describe as "new technology."

There is no need for you to go out and buy a new VOIP phone today. Bell Home phone, on fibre, will work with most existing telephone hardware that is in use today. If you want to purchase new equipment now that is fine. Most telephone systems offered today are loaded with an array features. The have better voice quality & can include multiple cordless handsets, etc.

You may have problems using older equipment designed for regular copper phone lines.

Types of older equipment may include:

• Home alarm systems - Most home alarm services should work normally. Older systems that dial out to the alarm company may need to be adjusted.
• Dial phones
• Fax machines
• Dial-up modems
• Teletypewriters (TTY) - You may encounter issues based on high speed settings.

To find out if your devices are fibre optic compatible, please contact the equipment manufacturer.

Thank you for using the Bell Community Forum.

Take care.