PS5 packet loss and lagging after new install of Giga Hub modem (1.5Gbs connection)

[Jked]

Hi,

I just had my Home Hub 3000 upgraded to a Giga Hub and we went from 1Gbs to 1.5Gbs.

Since we had the Giga Hub installed I've had issues with games on my PS5 beening extremely laggy. Fortnite and Pubg in particular. The speed is not an issue as we're getting above 100+ Mbps on the wifi. We never had issues using the wifi with the Home hub 3000. I now have it connected via ethernet cable and am getting speeds over 400 Mbps but am still getting the same issue with the lag and packet loss in the games.

I've rebooted everything multiple times and cleaned out the hard drive on the PS5 but that hasn't worked either.

Has anyone out there had a similar problem and solution?

Thanks!

[ericb]

"cut off" is not the right term... it really overloads the router and push the HomeHub CPU to 100% then all the other devices connected to the same network (wired in this case) start disconnecting form the internet since the router is too busy doing  something else and this is the something else I am trying to figure out and resolve here.

[Gamer]

Thanks for suggestion. But it’s not the cable. I could use a cat 8 and still won’t fix. Like I said. When me and tech guy put the replacement modem in and we put in new password and network name I got 900mb ok. So the cable was fine. But once he left I went to start connecting my other devices to network and that’s when I noticed the modem had decided to change my network name and password back to what I had on the modem before that and then the download returned to only 400mb. But thanks for that suggestion but I’ve done all those types of things. I had the tech guy here from bell for 3hrs mate. And even the tech guy said he thinks it’s a bug that’s being put into it when profiles get loaded in. 

[Gamer]

Oh wow. So you a super smart guy then. I know very little on this subject. So it’s great you’re involved. You definitely seem to have the knowledge to fix. That’s for sure. 

[Vanadiel]

For a fast way of ruling out any incompatibility issues between the network ports of the PS5 and the home hub, you could throw in a cheap switch and connect the PS5 to the switch, and the switch to the home hub.

That would be a quick way to rule out network port issues.

[ericb]

Thanks for the suggestion. I tried with and without a switch between the PS5 and the HomeHub, same result (I also tried different switches for your information, I have 5+ gigabit switches in my home, 3 gigabit routers). I did a lot of testing (swapping hardware), wired, wi-fi, HomeHub reset to factory, PS5 reset to factory... always the same results. The only way to have everything run smoothly is to have the PS5 separated form the HomeHub by another router (another network).

PS5 -> HomeHub -> Internet (not good)

PS5 -> Switch -> HomeHub -> Internet (not good)

PS5 -> Router -> Switch -> HomeHub -> Internet (good)

PS5 -> Router -> HomeHub -> Internet (good)

[Vanadiel]

Using the second router as a routing point and doing double NAT?

[ericb]

Exactly, this way all my devices on the HomeHub (wired and wi-fi) are working perfectly, the HomeHub CPU is very low as it should be and the PS5 d/l speed test goes up to 900Mbps with the HomeHub in the pipeline but not directly on the same network.

[Vanadiel]

What if you put it directly on the Home hub and configure the PS5 with a static IP?

[ericb]

I am not sure what this will achieve since I have connection using the dynamic IP (usually you use static IP when you cannot access your dynamic router somehow but this is not my case). To test this, I need to plan an actual downtime since I run a business in here and to connect it directly to the hub, I need to bypass the switch, meaning disconnecting lots of servers from the internet and affecting possible customers. Otherwise I need to relocate the PS5 closer to the Hub, bring a monitor to use HDMI, etc... lots of effort to help Bell troubleshoot this issue that is affecting multiple customers as we can see and might cost them business, I am not alone in this situation. I mentioned that I might look into this after hours if I have time out of curiosity to find the source of the problem but I am not paid to do so, meaning best effort only 😉

[Vanadiel]

It would rule out DHCP issues. Since it seems like the home hub suffers from high CPU usage when the PS5 is directly connected to it, the issue likely is with the high CPU usage. Just have to figure out what is causing it.

With another router the packets would arrive in the exact same way at the home hub, so I don't see it being an issue with the packets themselves..

[Gamer]

Thanks mate. I fully understand you have your work to do first. That’s most important. And if you are unable to do as you are to busy that’s also understandable. It should be bell doing this. But they really do t seem to care much. But I personally thank you for your responses. They alone have been very helpful. It’s also nice to know I’m not alone with this issue. I notified bell they have two months to resolve. If they don’t I told them I’ll be going back to Rogers. I don’t have the time nor patience or even the knowledge to fix it. So hopefully they can fix or as I told them I’ll be forced to leave. Oh well I see potential definitely with there system but I can’t offird to wait for them to fix. Might take years. If u find out how to fix try to notify me so I can try myself. Thank you mate your a fine gentleman 

[Gamer]

I wish I could afford a router. But these are all good things to know. They will probably delete my post so hopefully u see. U can see they keep deleting posts. They dictate what u can say. Even if it’s done respectfully. That alone makes me wanna cancel with bell immediately 

[Gamer]

I don’t exactly understand what you are saying but even when the only thing connected to the home hub is the ps5 wired to the 10gb port and absolutely nothing else is connected to modem or home hub it still only gets 400mb. Like I don’t even have that much stuff really. It’s the 3gb plan I got. I thought it was a bit of over kill as I really didn’t need that much. But still my old supplier at 1.5 gb delivered 900mb easy to my ps5. And it automatically open the correct ports for gaming to give me the open nat setting. There home hub doesn’t even do that. My nat setting is at moderate so it looks like I need to find also the ports to open the give me my open nat setting for mapping. To me we are all doing something that bell should be fixing. 

[Vanadiel]

NAT has nothing to do with opened or closed ports. It's specific to routing packets on a network.

Now you put up the connection to the 10 Gb port, which could be another issue we have not explored yet.

The PS5 does not have 10 Gb connectivity, so can you try and plug it directly into a 1 GB port to see if it makes a difference? Could be a handshake issue between ports. It will be one of the four yellow ports on the home hub that have single gigabit connectivity.

[Gamer]

My nat type is type 2 ok. Witch is rite. Bit there are ports that need to be opened I. Gaming to allowing for an open nat setting witch allows the game makers to map you and put you into the correct game lobbies. So I don’t think u know what ur saying on that issue. All gamers want that open nat setting. Which is done by opening certain ports on the modem. But honestly I can live with the moderate nat setting as I sim race and the lobby I go to is by invites and not by network finding me best lobby closer to me. Don’t know if u get what I’m saying. Now as far as the 10gb port. I put into that port because that’s the port the tech guy used. And like I said earlier when he first hooked it up before the modem changed the network name and changed the password back to the old modems. I got the 900mb. Once the modem changed back to my old one then that’s when it went down to 400mb. So that same modem did give me the 900mb and it did it with that port. But I do understand what you are saying. I think if I put into one of the other ports it might either stay the same or drop a bit. I know the ps5 is only able to receive up to a 1 gb download. But no I don’t think it’s the port I’m plugged into. As the tech guy did it and it did work at 900mb for a brief time before my modem decided to change stuff on its own. And even when tech guy was here we were testing different wired ports on modem.