Webmail inbox gives message - An unexpected error has occurred

[salma]

As of this morning at My Webmail gives a message "An unexpected error has occurred", the "My account" page shows (inbox 43) but the "inbox" says "empty email list". I am using a chrome browser and the same issue shows with firefox. I have logged a problem with the service desk who has escalated, but nobody has called back for about 4 hours. 
I am essentially without email now. All my other folders are fine

[DJM13]

Hello

I was using google chrome and then opened the bell email portal from that. Now as I stated earlier everything is working, email wise that is! Have a great day and good luck with your email issues!

[MkR]

This happens to me. Today I’ve had this message numerous times. Now it is showing only 3 of the emails sent to me today (April 23, 2023). The rest of my email box is blank, except for a message to manage my emails.  I am getting g fed up with “unexpected errors” and now missing emails.

[threegreens]

I have had this same error, on and off, for a few days.  Using Firefox.  I have cleared my cache.  My windows (10) is up-to-date.

Fortunately, because Sympatico is so unreliable, I automatically transfer all incoming mail to a gmail address.  This should not be necessary.

[Rob from York Region]

How can I tell what error has occurred when I click send on an email and i get "An unexpected error has occurred"

The crazy thing is, the email sends just fine to the recipient, but when I click on my sent folder, it shows me my inbox - I can't see any sent emails.

Anyone else getting this?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

In order to assist you, we would require additional details.

1. What are you using to access your Bell email? Bell Webmail with a browser, email client, computer, device, etc.
2. Is this something new or has this been an ongoing problem?
3. Have you rebooted your device or computer?
4. Cleared cache, cookies, history previous saved data, etc.
5. Have you verified your email minimum system requirements
6. Checked for system or app updates?
7. Have you tried to do any troubleshooting?
8. Have you contacted Bell Customer Service Tech support?

I have include the following support web links that may be of assistance to you. Please check them out.

Using Bell email : Bell email features

Troubleshooting Bell email

Take care.

[DonnyB]

That is exactly what I am getting!  "An unexpected error has occurred " when ever I try to send an email.  Usually it does send but it does not show up in my sent box.  Did you ever find a fix for this?  Thanks

[MkR]

Hi @DonnyB,

Unexpected errors are a common unwelcome feature of Bell webmail. Oftentimes the "unexpected errors" are associated with CTV updates interfering with webmail. Other times, who knows? I've given up complaining. I try to keep a copy of my email texts so that when unexpected errors occur, I won't lose what I've written and can create a new email. By the way, this is only one of the glitches in this version of Bell's email. Perhaps, your complaint will spark a change. 

[DonnyB]

Thanks @MkR for your reply, so we're not alone.... It's hard to believe there is no fix.

[MkR]

Hi DonnyB

I'll keep my fingers crossed that your complaint might move Bell to fix the situation.

[BellPatricia]

Hey there @DonnyB & @MkR

Thank you for reaching out to the Bell Community 🙂

Which web browser are you using, and does this error occur in any other browsers? What troubleshooting steps have you tried so far?

There are some great tips posted in these helpful replies . We invite you to test them out, and let the Community know if you are still having any trouble.

@BellPatricia 

[Westmountgal]

Hi I need your help. Same issue. Cannot search for emails, cannot delete by size... how do we proceed. Thank you

[BellNick]

Hi there @Westmountgal 
Thank you for your post and welcome to the Community.
Are you able to share what troubleshooting steps you've attempted?
Can you share which device you are using to access Bell Webmail?
Looking forward to hearing back.
 

[Westmountgal]

Rebooted... closed all opened tabs of bell email... deleted cookies... history... called Bell tech... said server issue.. my returned equipment is acknowled but not yet credited... this seems a reduction or interrupted service level... almost extortion.... since composing and junk and drafts working but no access to inbox. Can't receive $ deposits or reply to unread emails in inbox... can't delete as unable to open inbox. Moved July 1st and had problems ever since. 

[BellNick]

Hi there @Westmountgal 
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Westmountgal]

I have been waiting for months for this matter to be resolved. Is there a problem with the server that no one else has ever had and no one else has ever had resolved. I have emailed the Sympatico department and still no one has resolved the issue which is a server issue.