Wi-Fi signal but no internet on one of my devices

[EdHun]

Hi, 

I have Bell wifi in my home. 
I’m using two cellphone.  If one cellphone connect with wifi, the other phone is really hard to connect wifi.  So Usually I can’t use the two phone at one of the time.   Is there anyone can help me this problem?  Please. 

[BellPatricia · Accepted solution]

Good day @EdHun,

Welcome to the Bell Community 🙂

The Community needs a bit more information in order to help you further.
What type of modem do you have and which Internet package do you subscribe to?
Can you share what exactly happens when you try to connect your second phone to Wi-Fi, are you getting a specific error message?

Are you experiencing any issues when using a wired connection?

Our Wi-Fi Checkup Tool is a great place to start when troubleshooting your Wi-Fi connection. For more information, and to find some helpful tips and steps check out this How To article: Ensure optimal home Wi-Fi connection with the Wi-Fi Checkup Tool

Let the Community know how everything is going.

- Patricia

[EdHun]

Hi, 

I’m using Home hub 3000, and  50mb speed. 

It's a problem that occurs 3-4 times a week, and when I come home from work, two phones automatically connect to Wi-Fi. But when I turn on YouTube with two cell phones, one is connected immediately, but the other has a problem that the Wi-Fi signal is set but the connection is not working. If this is a modem issue, my laptop and phone should also not be able to connect to Wi-Fi, but it doesn't seem to be a modem issue as it is. And the reason why it's hard to say it's a cell phone problem, is that at some point it's connected.. I really don't know what's causing it.

[BellPatricia]

Hey @EdHun,
Thank you for your reply.
What type of cell phone are you using (make/model)?
Have you had an opportunity to use the Wi-Fi check up tool that we linked to above?
Let the Community know the results.
- Patricia

[EdHun]

Hi ! Thank you for ur reply. 
First, I tried  the Wi-fi check up tool and it shows me my wi-fi working well.  But at the same time, one of mine is not working like the picture that I attached in here. 

second, I use I phone12 and I phone XR. 

It happen randomly, sometimes both working Okay, but like right now my XR is working, i phone 12 is not. However, yesterday  12 was working , XR didn’t. 

 

[john and Elliott Robertso]

Im conected to the internet but no wifi

[WelshTerrier · Accepted solution]

Good Day.

The Bell Community Forum requires a bit more information in order to help you further.
What type of modem do you have and which Internet package do you subscribe to?
Can you share what exactly happens when you try to connect ? Any error messages on your modem?

Are you experiencing any issues when using a wired connection?

Have you done any trouble shooting? Have you downloaded the Wi-Fi app? If so, have you checked out the support section? 

1. Once logged in, click the Support button at the bottom right corner of the screen
2. Launch the Wi-Fi Checkup Tool under “Fix issues easily”
3. Follow the instructions and click start scan.

If you are still experiencing issues after running the Wi-Fi Checkup Tool, you will need to contact Bell Internet Tech support at: 1 866 310-BELL (2355)

Take care.

[Pio]

Why everything connects except 2 Samsung tablet and phone?