Cannot get through to a specific number on both my home phone and cell

[Annie01]

Hello,

When I call my father on his Bell network cell phone (he is in another province so it's long distance), I get the following recorded message from Bell: "Your call cannot be completed at this time". This happens on both my cell phone which is on the Bell network, and my 'land line' which is on the Bell Fibe internet network. They are different numbers and he has not blocked them. I can call other numbers and don't have a problem. And he can receive calls from other numbers as well. Any ideas what this is about? He is elderly and and not well and it's concerning when I can't reach him.

Thanks.

[BellPatricia]

Hi there @Annie01. Thank you for reaching out to the Bell Community. 

Are you still having trouble reaching your father? 

What type of device are you using (make/model), and were either of you using Wi-Fi calling? Which province are they located in and can you verify the service provider they are subscribed to? Are you able to call other numbers within their same province? 

Keep the Community posted. 

- Patricia

[Annie01]

I am using an iPhone 6S.

It doesn't work with either Wifi calling or on the Bell network.

The number I'm trying to call is in Quebec and the provider is Bell. I am in Ontario and my provider is also Bell.

I didn't have this problem before. It only started about a week ago. In addition, my home line- which is Bell Fibe-, nor my husband's cell number can call that number. I can call others in Quebec.

Any ideas, solutions?

Thanks,

Pam

[BellPatricia]

Thanks for your reply @Annie01.

We want to dig into this a bit deeper, and have sent you a private message so we can gather more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[garyss]

I am currently experiencing the same issue where when calling my own cell phone from a Bell landline in Quebec I get the same message, "Your call cannot be completed at this time". Was the previous issue ever resolved? Gary

[BellPatricia]

Good evening @garyss.

Thanks for your post, and welcome to the Bell Community.

We've sent you a quick private message so we can review this further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Jean111]

why when I make a call to a specific number does it not even ring and just put the phone done immediately and say call ended. It's my jobs number to call in if sick and leave a voicemail.

I've experienced this with other numbers too sometimes. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

There are any number of factors that can result in a call ending before connecting or completing.

1. Have you restarted you device recently?
2. Are you calling a landline or another cellular phone? The call phone number device or phone could be turned off.
3. The called number mailbox could be full & it need to be cleared.
4. Loss of signal at either location.
5. Network issues such as traffic volume, congestion, etc.
6. You may also have hardware or SIM card issues in your phone.

Take care

[tokyokiller]

Hello there,

Running into an issue where we cannot reach a specific number, after some testing, it looks like the issue is specific to Bell as we can call and reach the other end with no issues using a Rogers cell phone.

The specific message we get is "We are sorry, because of technical difficulty we are unable to route your call." and then a French message follows and that it says "41613" and then "This is a recording." and then hangs up.

It seems like a routing issue from Bell to the other provider since Rogers seems to be fine?

I don't want to waste my time calling into support if they cannot help so I thought I'd ask here what the right thing to do from here is.

Thanks!

[Debarbeau]

Having the same issue, what is the fix ?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

@Debarbeau There are any number of factors that can result in a call ending before connecting or completing. Can you provide us with some additional information:

1. The make and model of the device you are using,
2. Which mobility plan do you subscribe to?
3. Have you checked your online mobility account to see if you have restricted international calling from Canada?
4. When are you making these calls?  If you are calling an international number, please confirm the date and time zone differences.

Please check the following:

1. Have you restarted your device recently?
2. Are you calling a landline or another cellular phone? The call phone number device or phone could be turned off.
3. The called number mailbox could be full & it need to be cleared.
4. Loss of signal at either location.
5. Network issues such as traffic volume, congestion, etc.
6. You may also have hardware or SIM card issues in your phone.

Let us know will do our best to help you out.

Take care.