Tablet data plan has no access

[JMR]

I have an Android device I purchased outside of Bell that has a SIM slot for data. We have 7 lines on our account with a pile of sharable data and want to access that data pool from the Android device.

I added a tablet plan and inserted the SIM, but was unable to access any data. The device sees the Bell network, as well as Roger's and Telus. It also shows the correct APN. However, I'm unable to connect to the network.

My personal phone SIM works just fine in the device, and the new SIM will not connect when put in my smart phone. This is the second SIM we've tried that does this, but the new one says "not provisioned" in my phone, while the first one did not.

Tech support says the plan is correct and has the correct options, but my new device will not connect with the tablet plan SIM, even though it will connect with a smart phone plan SIM.

Could the problem be that the Android device has phone capability in addition to data? 

Any help would be greatly appreciated. Tech support figured the first SIM was bad, but the new one is the same.

[dks · Accepted solution]

This may be an account provisioning issue. You might speak to Account and Billing to determine if the SIM card is connected to your account. As this is a peer to peer forum, we have no access to your account details. Call Bell directly at 310-2355. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

As indicated in an earlier reply, this being a community forum, a peer-to-peer site, we do not have access to your Account, Billing & Equipment information.

Could you assist us in providing some further details in terms of your mobile device, tablet & steps taken thusfar?

I have put together the following checklist that may be of assistance:

1. Which shareable tablet plan did you subscribe to & set up?
2. Have you linked the tablet to your MyBell account?
3. Have you verified that the tablet & sim have been activated on MYBell?
4. Make and model for both devices?
5. Are the apps & OS on both of them up to date & current?
6. Have you completely powered off the device & reinserted the SIM?
7. Is this a cellular equipped tablet?
8. Can the slot on the tablet used to store additional data or can it also be connected with a SIM to activate cellular service?
9. Which tablet plan did you subscribe to?
10. Have you reviewed the tablet specifications for compatibility?
11. Have you contacted the tablet manufacturer o visited their support site?

Data Plans for iPad or Android Tablets | 5G and LTE | Bell Canada

Bell Mobility: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Babaghan]

Hello, I transferred my mobiity service to Bell about six months ago, but only today inserting the provided SIM card into my 4th gen iPad Pro. Under settings, the device recognizes the Bell SIM card, but there is no connection. Cellular data is turned on. Network selection is set for automatic and it chooses Bell. I type this question while I'm on hold with Bell customer support. Wifi works nomally. Any thoughts?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

As a starting point, you are doing the right thing by contacting Bell Mobility Customer Support. This is a peer-to-peer website. As such, we do not have access to your account & billing records.

Does your current mobility plan allow for shared data with your iPad Pro or is this a standalone plan? Have you verified your mobility account details on MyBell?

Please confirm that your SIM has been activated and is connected to your mobility account.

Let us know if you require further assistance after you have completed your discussion with customer support.

Take care.

[JLW]

Hi!

I pay for 1GB of data on my iPad but I can never connect to cellular service. I’ve tried all the troubleshooting.

thanks!

[JLW]

I only have the iPad on this account. I believe the data is Sharable but there is no one/nothing to share it with.  SIM is connected 

[WelshTerrier]

Good Day.

Thank you for contacting the Bell Community Forum. This is a peer-to-peer website, we do not have access to your account, billing & equipment information.

In order to assist you, we need for you to provide us with some further details. Please help us to help you by telling us more about your tablet & your mobility plan.

1. Is this a new plan? New tablet? Model of your iPad?
2. Please confirm that your SIM has been activated and is connected to your mobility account.
3. Does your current mobility plan allow for shared data with your iPad or is this a standalone plan?
4. Have you verified your mobility account details on MyBell?
5. Have you contacted Bell Mobility Customer Service Accounts & billing to confirm that your account is activated?

Please call: Bell Mobility: 1 800 667-0123 or dial *611 from any Bell mobile device. Let us know if you require further assistance after you have completed your discussions with customer support.

Take care.