Unable to add a line online

[Chandra]

I am unable to add a line online. With or without device. I am not sure what the problem is. This happens to me both on app and online.Chat support are not able to fix it either. Anyone has any idea about this ?

 

[WelshTerrier]

Good Day.

Can you please provide us with further information so that we can best decide on how to assist you? Are you looking to add a new mobility line or are you trying to upgrade your current device?

You cannot add a line or device online. Depending on your existing plan & agreement, you may be able to upgrade your device or change your existing plan to something else on MyBell. Have you tried to log in to your MyBell account with a web browser? If you wish to do so, open up any web browser & simply login to your MyBell account. Scroll down & Select > Mobility service. Go to > Plan & device on the right side of the screen. Select > One of the subcategories listed. This will open up additional subsections with details on changes that you can make on MyBell.

If you are wishing to add a service or make a change to your existing service  that is not listed, then will need to contact Bell Mobility Customer Service for further assistance.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.

[BellKris · Accepted solution]

Good morning, @Chandra. Thank you for your post.

As indicated in your image, you'll need to call the number provided or visit a local Bell store in-person. While we cannot speak to the specific circumstances of your account as the Community is a peer-to-peer support channel, this message indicates that additional activations of new lines to your account will require a security deposit and/or additional ID verification.

Let us know if you have any further questions. Best wishes.

— Kris

[Chandra]

I called multiple times. I visited store twice. Spoke to IT dept. All they want to do is add a line on my behalf but they couldn’t figure out the issue and fix it so that I can add new lines myself. 

[BellAntgio]

Hey there @Chandra , 

We're sorry to learn about your experience and we will be happy to help as best as we can. 

Can you share the following details;

• What type of device do you have and browser have you tried?
• Have you tried updating your MyBell password and tried again?
• Are your app and browser updated to their latest versions?
• What troubleshooting steps have you tried so far?
• Did they advise you why it wasn't working and what verifications were made with the technical support team?

Looking forward to hearing back from you.

[Aicho]

Wr have the same problem,  customer service want to charge connection fee

Absolutely tricky 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Are you looking to add a new mobility line or are you trying to upgrade your current device?

You cannot add a line or device online. Depending on your existing plan & agreement, you may be able to upgrade your device or change your existing plan to something else on MyBell. Have you tried to log in to your MyBell account with a web browser? If you wish to do so, open up any web browser & simply login to your MyBell account. Scroll down & Select > Mobility service. Go to > Plan & device on the right side of the screen. Select > One of the subcategories listed. This will open up additional subsections with details on changes that you can make on MyBell.

If you are wishing to add a service or make a change to your existing service  that is not listed, then will need to contact Bell Mobility Customer Service for further assistance.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.

[everettt]

OK, but this offer literally tells me to add the line from within MyBell online and says it will cost an extra 75$ to do it any other way,

[WelshTerrier]

Good day.

The Bell Community Forum is a peer-to-peer support channel. As such, we do not have access to your account & billing records. The image you have posted is not visible until it has been approved by a moderator.

I would like to assist you, but I cannot with the limited information that you have provided.

Have you tried contacting Bell Mobility Customer Service & discussed this with them? I can only offer up the following for you to review:

1. You cannot add a line or device online.
2. Depending on your existing plan & agreement, you may be able to upgrade your device or change your existing plan to something else on MyBell.
3. Have you tried to log in to your MyBell account with a web browser? If you wish to do so, open up any web browser & simply login to your MyBell account. Scroll down & Select > Mobility service. Go to > Plan & device on the right side of the screen. Select > One of the subcategories listed. This will open up additional subsections with details on changes that you can make on MyBell.

If you are wishing to add a service or make a change to your existing service that is not listed, then will need to contact Bell Mobility Customer Service for further assistance.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.