2025 Price Increase

[gbmtl]

I received an email last month about the price increases coming in February 2025. The email said that there would be a $2.50 increase per TV service. What is a TV service? Does this mean the number of TVs connected to the network or the number of TV channel packages? Beyond the basic channel package, I currently subscribe to two other packages. Thank you.

[Hyeyeon Kim]

Dear Bell Ombudsman,

I am writing to formally express my concern regarding the repeated increases in my Bell internet service charges without any prior notification or clear explanation.

As a long-time customer, I have always expected transparent communication regarding any changes to my billing. However, over the past several months, I have noticed multiple price increases in my monthly internet charges, none of which were clearly communicated in advance. This lack of transparency is both disappointing and frustrating.

I would appreciate it if you could:

1. Provide a clear explanation as to why my internet charges have increased.
2. Confirm whether these increases were communicated and, if so, how and when.
3. Let me know if I am eligible for any existing promotions or more cost-effective plans that suit my current usage.

Should this issue remain unresolved, I will seriously consider switching to another internet service provider that offers more transparent pricing and better customer communication.

Please treat this as an official complaint. I look forward to your response within a reasonable timeframe.

Thank you for your attention.

Sincerely, Hyeyeon Kim

[Loveleighlady]

Why does my monthly bill keep increasing but there's no indication of a rate increase to my plan? Its gone up $26.88 per month since last year.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I cannot provide you with a definitive answer. I can only speculate that it is related to a price change or promotion that you were receiving that is no longer included & has expired.

Have you reviewed your Bell Mobility Agreement? Questions such as this, are best answered by a customer service representative. She will be able to provide you with the details. Depending on your mobility plan & agreement, she may be able to offer up suggestions to reduce your cost.

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile

To see these you would need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. There will be spot that says "Messages or Important Messages" and a (+) sign that you can click to review the important messages.

Additionally, should you receive paper bills, the notice will be at the top of each service under the billing details (if applicable).

Should you require further billing information & an explanation for the price change, you should contact Bell Mobility Customer Service billing & orders. Please call: 1 800 667-0123 or #611 from any Bell mobile device.

Take care.

[Viktoriia]

Hi. Over the past 4 months, our bill for mobile and internet services was increased by $30 without any notice or offers. We’ve been charged full price with no communication from Bell.

Today I was told that emails were sent and that the price increase was due to “network improvements.” But this is not true.

Mobile service in our city has been terrible — slow, unstable, and unreliable. In our home, mobile internet doesn’t work at all in some areas. There have been no visible improvements, only worse service and higher bills.

This lack of transparency and poor network performance is unacceptable. We are very disappointed and will be switching providers unless this is resolved properly.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records

Without access to your bill, I can only speculate that it is related to a price change and / or a promotion that you were receiving that is no longer included & has expired.

It is somewhat difficult to answer your question based on the limited information you have provided.

Questions such as this, are best answered by a customer service representative. She will be able to provide you with the details. Depending on your mobility plan & agreement, she may be able to offer up suggestions to reduce your cost.

Have you reviewed your Bell Mobility Agreement? Have you completed a previous bill comparison for all of your services to determine what has changed?

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile

To view your bill &these notifications you will need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. There will be spot that says "Messages or Important Messages" and a (+) sign that you can click to review the important messages.

For further billing information & an explanation for the price change, you should contact Bell Mobility Customer Service billing & orders. Please call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Take care.

[booch1]

i was paying 37 and change all in,my bill is 46 this month,if there is no real reason for this i will find another provider ty

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records

Without access to your bill, I can only speculate that it is related to a price change and / or a promotion that you were receiving that is no longer included & has expired.

It is somewhat difficult to answer your question based on the limited information you have provided.

Questions such as this, are best answered by a customer service representative. She will be able to provide you with the details. Depending on your mobility plan & agreement, she may be able to offer up suggestions to reduce your cost.

Have you reviewed your Bell Mobility Agreement? Have you completed a previous bill comparison for all of your services to determine what has changed?

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile

To view your bill &these notifications you will need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. There will be spot that says "Messages or Important Messages" and a (+) sign that you can click to review the important messages.

For further billing information & an explanation for the price change, you should contact Bell Mobility Customer Service billing & orders. Please call: 1 800 667-0123 or #611 from any Bell mobile device.

Take care.

[Monty1]

I manage 3 phones for our household and over the last 18 months there have been significant increases in all plans (10%-12%). I have moved one account already and now plan on moving the other two accounts in the next few days (at the end of this billing cycle). I have spoken to bell representatives about my concerns and they indicate that the rate is the best they can do. Yesterday I spent an hour on the phone and spoke to three different agents and the last agent disconnected the call (I believe accidentally)  and there was no call back. I have been a Bell Mobility customer for 25 years.

[dks]

Thank you for your concerns. Unfortunately, as this is a peer to peer forum, we can’t address account or billing matters and have no access to that information. 

[User865]

Has anyone else noticed that their Bell Mobility has been increasing in cost for the last four months - mine is now up to $11.30 more than it was in March. No Explanation was given. No real people are accessible. I get internet from Bell and I am not able to email my concerns to get help. Getting FEDUP with Bell Mobility

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records

Without access to your bill, I can only speculate that it is related to a price change and / or a promotion that you were receiving that is no longer included & has expired.

Questions such as this, are best answered by a customer service representative. She will be able to provide you with the details. Depending on your mobility plan & agreement, she may be able to offer up suggestions to reduce your cost.

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile Select > My bills and payments. Select > "My bills and payments". Select > "Past bills". Select > View beside the bill that you would like to see. There will be a location called: "Important Messages" and a (+) sign that you can click to review the important messages.

For further billing information & an explanation for any price change, you should contact Bell Mobility Customer Service billing & orders at:  1 800 667-0123 or #611 from any Bell mobile device.

Take care.

[User325]

Just received mail saying cost of tv box going up September 1st. Anyone else get the notice.

[dks]

Thank you for your question. Are you referring to the Fibe TV box itself or the Fibe TV subscription? I see a few reports of fee change announcements in other forums, but I see nothing in my own bill. Can you say more? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records

Without access to your bill, I can only speculate that it is related to a price change and / or a promotion that you were receiving that is no longer included & has expired.

Questions such as this, are best answered by a customer service representative. She will be able to provide you with the details. Depending on your Bell Home service and / or Bell Mobility plan & agreement, she may be able to offer up suggestions to reduce your cost.

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile Select > My bills and payments. Select > "My bills and payments". Select > "Past bills". Select > View beside the bill that you would like to see. There will be a location called: "Important Messages" and a (+) sign that you can click to review the important messages.

For further billing information & an explanation for any price change, you should contact Bell Customer Service Accounts & billing at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[Nash211]

Message changed. Yes I just got a price increase for 7.00, for Oct 1st. I have 20 channels selected so 3.50 per 10 channels. Just wondering though have the package prices received a price (ie Better etc increase as well), I may have to look at changing my package.