Bill due date - How long do I have to pay my bill?

[Chris7]

What is this?
I got an email on Feb 6th saying my bills due.

The invoice says it's due by Feb16?

10 days to pay my bill? Now I'm late. Hope I don't get charged interest. 

What the heck? Aren't most bills due like 30 days after you receive them? Very silly you send an invoice and want the money in 10 days.

Please fix.

[TheDeaf]

That’s not the issue. My issue is that the due date on my billing (16th of May) is different from the due date on my browser-baser MyBell account (15th of May). They both should say either the 15th of May or the 16th of May.

[WelshTerrier]

As  I mentioned earlier, this is a Community peer-to-peer forum. As such we do not have access to your account or billing information.

If you have further questions related your billing or mobility payment details, you should contact BellMobility.

To contact Bell Mobility call: 1-800-667-0123  or dial *611 from any Bell mobile device.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Thank you for your reply.

Take care.

[DebJack]

I looked at my VISA for my Bell payments and the payment is always posted in MyBell on the 27th of the month.  However, this month the May payment posted on June 4 (from the 27th of May) and the June payment is sitting in pending to be processed this month as well.  My June billing is dated the 22nd of the month which means only 26 days between payments.  What is going on?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The date on your Visa statement may not necessarily match the date on MyBell. The date on your Visa statement is the transaction date of the credit card company.

Bell issues your bill each & every month with the same billing date. This date does not change from month to month. If you log into MyBell and check your billing history, you will notice that the billing date is the same each & every month. Your bill is always due 30 days after this date!

Your account is credited when Bell receives the funds from your financial institution. This time line can vary from 1 - 18 days. Although your account may be credited immediately at your financial institution, or even any number of days afterwards, this also depends on your method of payment & when it is paid.

The MyBell site updates bill payments daily after they are received from the bank. This time can vary from 1-4 business days after the payment date. This time frame can be longer depending on the time of day the payment is made with the financial institution, weekends, holidays, & if there any system outages. When Bell receives these funds, your account is credited & it is posted immediately on MyBell.

The chart I have included in this link is only a reference point for you to use. It is intended to allow you sufficient time to pay your bill by the due date.

https://support.bell.ca/billing-and-accounts/billing/how_

Hopefully this has been of assistance in aswering your question.

Take care.

[Jmc1]

Why does it say that my bill is due on the 15th of the month and say it’s overdue after the 15th but then once paid it said it was due on the 29th of the month? When is my bill due the 15th or the 29th? I’ve also had conversations with Bell associates saying oh don’t worry it’s not due on the 15th or the 13th or whatever it’s due on the later date but then I get these notices that my bill is overdue.  I’ve never gotten a clear explanation for this and I was wondering what is the proper date that I have to pay my bill by? 

[WelshTerrier]

Good day.

Bell must receive your processed payment within 30 days after your due date. How you pay it & & when you pay it are fators that you must consider when paying your bill!

Putting it bluntly & in as plain and simple terms that I can possibly provide, your account is overdue if your bill payment has not been received & credited to your account within 30 days after the billing date on your bill.

This is you due date.

Bell issues your bill each & every month with the same billing date. This date does not change from month to month. If you log into MyBell and check your billing history, you will notice that the billing date is the same each & every month. Your bill is always due 30 days after this date!

Your account is credited when Bell receives the funds from your financial institution. This time line can vary from 1 - 18 days. Although your account may be credited immediately at your financial institution, or even any number of days afterwards, this also depends on your method of payment & when it is paid.

The MyBell site updates bill payments daily after they are received from the bank. This time can vary from 1-4 business days after the payment date. This time frame can be longer depending on the time of day the payment is made with the financial institution, weekends, holidays, & if there any system outages. When Bell receives these funds, your account is credited & it is posted immediately on MyBell.

The chart I have included in this link is only a reference point for you to use. It is intended to allow you sufficient time to pay your bill by the due date.

How long does it take for my Bell payment to be processed?

Hopefully this has been of assistance in answering your question.

Take care.

[CallMeG]

Hello,

I joined Bell on July 15th this year. I received my first Bill on the 17th, paid it via the MyBell app and received confirmation via email on the 20th. Today (August 18th) I made my second payment and received confirmation via email.

However, on the app from which I paid, it shows that my billing date is/was July 17th and the payment due date is July 31st. My billing history confirms that that payment was made. I called the Bell Mobile Support number and was fortunately assured that I have no outstanding payments, that my payments have all been received and that it may be an error with the app. Also worth noting is that my billing date was supposed to be due August 17th but all through the day the app showed I owed nothing. Only today did it provide my amount due. I logged in to the website though and it displays the same error. It is as though the app or at least my account is stuck in July, so to speak. Additionally, to hopefully avoid this kind of problem in the future, I decided after this to set up automatic payments. I recieved confirmation that this was set up via email. However, the app displays that this will begin on July 31, 2024. The app also shows "Your bill is paid" while simultaneously displaying, when I click on that, that my amount due, although now it is a negative digit.

TL;DR I am extremely confused with my billing time and the MyBell app and any possible explanations for this or remedies would be helpful. Thank you

[BellKris]

Hi there, @CallMeG. Welcome to the Bell Community, and thanks for your post.

Your confusion is understandable. Have you received your August bill as of yet? Most likely what you're experiencing is a common billing delay - bills are not issued to Bell users immediately on their billing date, in your case the 17th each month. In most cases, there's a delay of a few business days before the bill is finalized and and visible to you as the user in MyBell. We have a thread here with other users who haven't received their bill with more details.

As for the negative digit, this means you currently have a negative balance, or a credit. This will be automatically applied to your next bill. Check out this post for CR on bill for details. 🙂

Let us know if you had any further questions, or if were still in need of assistance.

[PromptPayingLifer]

At 16h42 today (September 12) I received notice that my September 4 Bell bill was available. I had been checking in my account during the past week and as of this morning neither the bill nor the bill amount was available.

The bill says the due date is September 19.

My question is this: If the due date for a bill is going to be 15 days after the date of the bill, should the bill not be available a little sooner than eight days after the bill date?

If this was a one-off, it would not be worth asking. But this seems to be the pattern of service from Bell's billing department recently.

[dks]

Thank you for your question. I have the same experience. What I have discovered is that if you have multiple Bell services under One Bill, the final bill is not sent out until the last bill date is received. This can vary for up to 14 days in my case. However, the deadline for payment is dated from the day of the first bill. I have found it very helpful to receive e-mail notification from Bell when my bill is ready, so I can pay it promptly. You can also switch to direct withdrawal from your bank account, if that is your wish. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Please check your bill once again. What is your billing date? When did you receive your Bell email notification? Your bill was finalized & posted on MyBell on the same date that you received your email notification. This is also dated.

On your Bell bill notification email, there is an Account Summary section. Within this section is a Payment date. This date is not your due date. It is a processing date based on method of payment.

Your billing date is when your bill is finalized. Charges and credits to your account for you upcoming bill are applied on this date. Your due date is always 30 days after your billing date.

If you log into MyBell and check your billing history, you will notice that the billing date is the same each & every month. Your bill is always due 30 days after this date! Bill preparation, method of payment & the payment processing time must be taken into consideration.

If you have requested a monthly email notification from Bell, it will be prepared & sent out well in advance of your due date. It is automatically forwarded when the bill is issued! It is sent to the email address that you have requested it to be sent to that is on file.

When you read your billing notification email, & how you pay your bill, are not within Bell's control. That is entirely within your circle of influence. 

Your billing date will never change. Your bill is always due for payment 30 days after the billing date. This a constant & will also never change.

The chart I have included in this link is only a reference point for you to use. It is intended to allow you sufficient time to pay your bill by the due date.

How long does it take for my Bell payment to be processed?

Hopefully this has been of assistance in answering your question.

Thank you contacting the Bell Community Forum.

Take care.

[PromptPayingLifer]

Seems to me the point of my question has not been understood -- or perhaps is being ignored:

If the date on a bill says September 4, should the bill not be delivered on or about the date of September 4? Or, if not delivered, at least be made available on or about the date of September 4?

Given that the means of delivery is electronic transmission, using the Bell network (presumably from the point of transmission as well as to the point of reception), an eight day difference between the date of the bill and the date of the bill's availability does not reflect well on a service provider I have been happy to do business with for the past four decades.

In my business, I was taught that when I could have my invoice ready, to send it to my customer. And to put the date when I had finished preparing the invoice on the invoice I sent to the customer. Not the date when I starting trying to figure it out. I accepted the suggestion that this is an honest way to present my bill.

If my question was naive, or is reflective of a standard of conduct that is outdated, I apologize.

[Not happy]

Omg THIS!!!!!

they are not understanding the question at all, I’m so tired of my bill being dated the 6 but not becoming available until the 16th-ish.

they keep coming back with this statement. “Please check your bill once again. What is your billing date? When did you receive your Bell email notification? Your bill was finalized & posted on MyBell on the same date that you received your email notification. This is also dated.“ 

this does not answer the question bill is dated the 6th and don’t get an email, text, or visible for 26 days after the bill date

[WelshTerrier]

Good Day.

This is a community peer-to-peer forum. As such we do not have access to your account or billing information. We are all members trying to help each other by asking and answering questions, sharing thoughts, ideas and solutions.

@Not happy @PromptPayingLifer  There is no need to apologize & I do understand your question. You may not like the answer I am providing but it is what it is.

Your billing date is when your bill is finalized. Charges and credits to your account for you upcoming bill are applied on this date. Your due date is always 30 days after your billing date. Depending on your method of payment, there will be a delay in processing & posting your bill online or in its delivery by Canada Post.

Your final monthly bill cannot be prepared until after the billing date. All of your credits & charges for the previous month are included & not finalized until the end of this day.

Every month & every day of the month is not the same in terms of the number of business days in a month. E.g. Holidays, weekends, etc. (Please taken a moment to reflect on how & what is being provided in the off hours when information is not readily available & provided by necessary support groups. E.g. banks, credit card companies, mail delivery, etc.)

Bill processing today is faster than it has ever been. It is never going to be fast enough in the eyes of the recipient. It will get better but will never achieve the magic of "Voila".

If you feel that there is a problem with your bill processing & monthly delivery, then by all means contact Bell Customer Service Accounts & billing. I have included their contact information: 1 866 310-BELL (2355) or dial  #611 from any Bell mobile device.

This is not something that any one of us can solve on the community forum.

Thank you for posting your question.

Take care.

[PromptPayingLifer]

Thank you for your comprehensive response: It is a clear demonstration of the valuable role filled by this forum.

I apologize for mis-directing my question and appreciate you taking the time to prepare such a courteous and thorough response. Once again: Thank you.