Fake call - offering a promotion?

[Psarss]

Hello I was called by this number +1 (647) XXX-XXXX is this a real bell support number? 
they offered me a 40% discount on my bill. 

[The Maindoll]

I received the same phone call. It sounded odd to me because the gentleman on the phone was not aware that Bell mobility and Bell Internet are two separate bills. They then asked for my email address so they could send me a confirmation of their offer. Which was odd to me because I thought that as Bell promotion department they should have my email on file. I called Bell customer service and they advised me that by giving my email address, the scammers would access my bell account change my password and make purchases through my account without me receiving any notifications because they would also change my email address and change the billing address. The moral of the story is If something doesn’t sound right, or too good to be true,  hang up and call your service provider to confirm. If there is a promotion, they’ll be more than happy to connect you to their sales department.

[WelshTerrier]

Good Day & Welcome to the Bell Community,

Thank you for your sharing your experience & comments with the members of the Bell Community Forum.

If he was from Bell, why would he need your email address? As you suggested, he should know your email address as it would already be on file with Bell.

If you do answer the call, listen & say nothing. There is no reason for you to talk to fraudsters. They want to talk to you. They are persistent! There is no requirement for you to connect with them in any way, shape or form.  They want to sell you something, steal something from you or add you to their live contact list! 

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking for you to provide personal information. Hang up! Report the fraud! Delete!

If this happens again, call Bell to confirm the legitimacy of the caller & the promotion, etc., that is being offered. He should have an employee number that can be verified if he was from Bell.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in Emails or text messages!

Thank you once again.

Take care.

[T777]

I just had a similar call from 226*******.  Gentleman with thick Indian accent called to tell me that Bell was offering me a 30% discount for being such a loyal customer.  He asked me how much I spend per month on my cell phone bill, and I responded by questioning him as to why he doesn't have that information since he works for Bell.  He then asked for my email, and again I mentioned that he should have this since he has access to my account information. He told me that since he works in promotions he does not have access to this info.  I proceeded to ask him what Bell gets out of cold calling people to offer a 30% discount for no reason, then he hung up on me.  Anytime I get a call from someone like this, I try to get them to give me information about myself to help determine how valid the call is.  If they are able to confirm my information without me giving any information, I will tell the caller that I will call them back on their official number.  I will not give any information to anyone who calls me, ever.   

[WelshTerrier]

Good Day & Welcome to the Bell Community,

Thank you for your sharing your experience & comments with the members of the Bell Community Forum.

If he was from Bell, why would he need your email address? As you suggested, he should know your email address as it would already be on file with Bell.

If you do answer the call, listen & say nothing. There is no reason for you to talk to fraudsters. They want to talk to you. They are persistent! There is no requirement for you to connect with them in any way, shape or form.  They want to sell you something, steal something from you or add you to their live contact list! 

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking for you to provide personal information. Hang up! Report the fraud! Delete!

If this happens again, call Bell to confirm the legitimacy of the caller & the promotion, etc., that is being offered. He should have an employee number that can be verified if he was from Bell.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in Emails or text messages!

Thank you once again.

Take care.

[BellDRock]

See my post from Aug. 21st here.

Additionally, please take some time to review and familiarize yourself with the article Service provider impersonation scam. It details the known ins and outs of the ongoing scam that many have and continue to experience. It outlines how the fraudulent parties operate and what to do if you have been compromised.

[Not fooled in Montreal]

And I was just offered 50% for two years because I “am old”! So obviously a SCAM!! 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Treat it as a Scam! Fraudsters can impersonate anyone or any company that they wish to be in order to steal from you. Remember one thing, listen only, say nothing & share nothing! if in doubt call Bell directly.

1. Never give out any of your personal information to anyone you do not know or trust.
2. Do not reply to unknown emails, messages, callers, etc.
3. Do not open web links or attachments in suspicious messages.
4. Next time "Hang up!"

Please have a look at the following web link. It will explain just what I am saying with much more details.

Service provider impersonation scam - Bell

I am old as well.... when in doubt, call Bell Customer Service & verify any promotion. Age will not be a factor.

Take care.

[Bruce_L]

Today, I received a phone call from a lady with a very very thick Indian accent named Anna (caller's number: 647-26*-****). She said this call from the Bell promotion department.

She will offer 40% off on my current Bell internet service with 2 years contract, and offer the mobile phone plan: 100GB / $17 per monthly. 

I don't think the offer is reasonable, she said I can call back the promotion department at 672-22*-****, and her employee ID is 603***. 

I called back  672-22*-****, no one takes the call.

It is FRAUD call 100%. 

Never provide any information to kind of the call.

[Will I am]

Just now. Called my cell.

Gave out my postal code, hung up because on hold and I got suspicious, then found this thread!

As I write this they called me back! This time a local number.  Couldn’t keep his story straight on promotions, as I asked simple questions.  

The most concerning issue is he had billing details, not sure how he could get this.

[WelshTerrier]

Next time, just erase or hang up!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages! You gave out your Postal Code. He had your phone number. He knew your name.

To be safe, change your MyBell & your email passwords.

This was not Bell calling. It was a fraudster trying to scam you. He wanted access to your email & would continue the conversation requesting further personal information with a goal to steal from you.

There is no reason for you to talk to fraudsters. They want to talk to you. There is no requirement for you to connect with them in any way, shape or form.  They want to sell you something, steal something from you or add you to their live contact list! 

Service provider impersonation scam - Bell

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[JJC · Accepted solution]

Good move. The question as to saving on "your monthly bill" is so general as to be effective if you're not paying close attention. I would also block the number on your cell phone call list.

[Dberty]

Received a call from someone supposedly from Bell offering 50% reduction of bill and asked to confirm my email address. The call was from 1-***-***-****, 1-***-***-**** & 1-***-***-****. No information was provided to caller

[WelshTerrier]

Good Day.

Thank you for sharing this with the community.

This was not Bell calling. It was a fraudster trying to scam you. He wanted access to your email. He would continue the conversation requesting further personal information with a goal to steal from you.

Why would Bell request your email address when they already have your email address on file?

Bell Support – Security and Privacy

Never, ever share any personal information with anyone you do not know & trust!

Please check out this web link that I have provided below.

Service provider impersonation scam

Here are some additional links that will assist you in the identification of fraud:

• How to identify fraud
• What does fraud look like?
• Do you suspect fraud? What to do next?
• How to identify phishing or smishing
• Cell phone service provider scam

It is far better to be safe than sorry.!

Take care.

[Steve West Coast]

I also had two yesterday,  and I agree this is out of control!   They hang up now when told they are not Bell, but part of the well-known scam.   They used to argue.  Maybe that is progress?

[jamesepatterson]

Just got a similar call offering a 50% discount for two years. It appeared to be a 905 area code, so GTA. I was a bit surprised that they knew my address but not my email (which is on my account) but carried on.

After several callbacks they confirmed they had my email but needed me to confirm a security code sent to my Bell mobile phone. That seems like an account break-in attempt to me (using "forgot password" on the website). Didn't give it to them - I don't believe Bell would ever use that approach. The last caller gave me a name and employee ID (both fake I'm sure), and a callback number with a 512 area code. That's Austin, Texas - odd!

I'm still puzzled as to why they'd want access to my online account. They can pay my bill but how could they actually get anything of value from it?