How to link account in MyBell / Consolidate into One Bill

[kimberleydawn61]

Can I add my new satellite service to my bell mobility account? If so how? Thanks 

[WelshTerrier]

All of the accounts must be listed under the same MyBell account in order for you to have them included in One Bill? Did you do this or did you set them up under a different MyBell? If all of your services are on the same MyBell, you are finished. If not, then you would need to unlink them from the MyBell that you added them to & add them to the same MyBell account that your Internet is connected to. When you log in the MyBell, you should be able to see all of your services listed on the first page.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : What is One Bill? (bell.ca)

Should you need any further assistance, please do not hesitate to reach out to the Bell Community Forum.

Take care.

[mungoflea]

Hi

Thanks for the quick reply. Yes they are all under the same MyBell account. I see the account number for internet with the bill amount and another account number for my new mobility lines with another account number (with the label that the first bill isn’t out yet for that account).

What got me worrying is that they’re not under the same account number and billing cycle event if they’re now linked on the same MyBell account. I tought « How will they be on the same bill if they’re not on the same billing cycle/account number » But by your answer, I guess they’ll just merge eventually or else when bills come out or after a couple of billing cycle.

Thanks again

[WelshTerrier]

A very good question. Each of your services has a unique account. Their billing is monthly. When you make changes whether it is in TV, Mobility, Internet, Home phone or whatever, billing is prorated for the service in the month that it is added, changed or deleted. Similarly billing is also prorated if the service or account is closed.

One Bill gives you one overall bill on the same date every month for all accounts / services that are connected in MyBell. These bills are linked to one account number which also has a billing date. Your billing date will be the same every month. If you view your bill on line in MyBell, you will see your unique account number as well as your billing date.

Your bills are now connected. They were on One Bill when you added that account to MyBell. Did you set up Pre-authorized payments on MyBell for One Bill? If not, then I can only suggest that you have a look at the web link I included in my previous reply. Your next 1-2 bills will vary due to the timing on when you set up your two new mobility lines.

Should you need any further assistance, please do not hesitate to reach out to the Bell Community Forum.

Take care.

[mungoflea]

Hi @WelshTerrier 

Thanks for the reply. Sorry if I'm slow to understand. As a follow-up question, today, I received the first bill for my new Mobility Lines. I received a distinct bill, with a distinct account number (not the same as my internet service). I don't seem to have OneBill activated ? They are since day one on MyBell, the same as my Internet service. They are all on the same MyBell.

Is it because it's like too new ? That it takes maybe a couple of billing cycles for them to get all on the same OneBill ? Is there something else that I need to do to get OneBill enabled for all my services ? I'm asking because I've linked them all on MyBell as suggested but I just got the first bill for my new mobility lines and it's a bill just for mobility. Again, everything is on the same MyBell.

Thanks again and have a great day

[WelshTerrier]

All of your services are on the same MyBell account? Correct?

If so, then, I suspect it is a timing issue only. If you have confirmed & verified my earlier instructions, then you should be fine. If you wish to check & and or double check to see that everything is copacetic, then, please by all means do so. I have included some further steps for you to take:

Are all of your services linked to OneBill?

Let's verify the following:

1. Login to MyBell with any web browser.
2. Select My Profile at the top of the page.
3. Select MyBell. Scroll down the list to Billing profile.
4. Select OneBill - account number.
5. On the right side of the page you will see a section called: Services on this bill
6. All of the services connected to One Bill will be listed.
7. If one of yours services that you wish to be on OneBill is not listed, then you can add this service by moving your mouse to the left side of the screen.
8. Below your OneBill account number, you will see an entry: Add a bill to MyBell.
9. Follow the on screen prompts, check, & save.

You have now added another service to MyBell  - OneBill.

Should you need any further assistance, please do not hesitate to reach out to me again on the Bell Community Forum.

Take care.

[mungoflea]

Hi @WelshTerrier 

Please disregard my previous message. I just contacted Bell's customer service and they told me that even if I have an Internet account (and OneBill should have been set up automatically) it wasn't for some reason. They had to do some things in their system to set up OneBill, to consolidate everything. It may take up to 1-2 billing cycles max to be effective on my end he told me.

Thanks again for all you help

[DPV]

How do I move my Mobility account to One Bill ?

[WelshTerrier]

Do you have more than one Bell Service? All of the services must be listed under the same MyBell account. E.g. TV, Internet, Mobility, etc. if you wish to use the MyBell app & One Bill.

Have you added your mobility service to the same MyBell as your other services? If all of your services are on the same MyBell, then you are almost finished. To verify this, log in to MyBell, you should be able to see all of your services listed on the first page. If you do not see your mobility service, then you would need to add it to the same MyBell.

Once you are finished the previous step, you can verify / link your mobility account to One Bill

How do I verify & link a a service in OneBill?

Let's verify the following:

1. Login to MyBell with any web browser.
2. Select My Profile at the top of the page.
3. Select MyBell. Scroll down the list to Billing profile.
4. Select OneBill - account number.
5. On the right side of the page you will see a section called: Services on this bill
6. All of the services connected to One Bill will be listed.
7. If one of yours services that you wish to be on OneBill is not listed, then you can add this service by moving your mouse to the left side of the screen.
8. Below your OneBill account number, you will see an entry: Add a bill to MyBell.
9. Follow the on screen prompts, check, & save.

You have now added another service to MyBell  - OneBill.

Should you need any further assistance, please do not hesitate to reach out to me again on the Bell Community Forum.

Take care.

[DPV]

I had already gone through that process before posting my question. The issue I have is that I look at my account under "My Bell" and under "Bills" I see two separate accounts. One Bill - which contains TV, Internet, and Home Phone. Underneath that is another account which is my Mobile Phone. I would like to have my Mobile phone account linked and billed through "One Bill"  

[DPV]

I thought I would add the picture to show what I was referring to...  

As you can see - the Mobility Bill is connected to My Bell, however it is NOT part of OneBill...

When looking at the services in OneBill is ee options to remove sevices, but no option to add services to the OneBill invoice.

[WelshTerrier]

You are half way there if all of your services are listed when you log in to MYBell  on the My services screen.

We now need to link your mobility to OneBill.

Please follow these steps exactly in the order shown.

1. Login to MyBell with any web browser.
2. Select My Profile at the top of the page. This will open another box with two choices MyBell  or Billing and services.
3. Select the MyBell. Scroll down the list on the left to Billing profile.
4. Select OneBill - account number.
5. On the right side of the page you will see a section called: Services on this bill
6. All of the services that are currently connected to One Bill will be listed.
7. If one of yours services that you wish to be on OneBill is not listed, then you can add this service by moving your mouse back to the left side of the screen. 
8. "Below your"  OneBill account number, you will see another entry: Add a bill to MyBell.
9. Follow the on screen prompts, check, & save.

How to add another account to MyBell

Take care.

[DPV]

It appears you may not actually understand my issue...  Or - I am completely daft.  I had already followed those steps on a couple of occasions. The first time it did indeed add the Mobility account to My Bell. When I do it again, the response is that I have already added the account to MyBell.  What I want is to add the Mobility account to ONEBILL so that all four of my services are under the one account. 

[BellKris · Accepted solution]

Hi there, @DPV. Thanks for your posts, and your discussion with @WelshTerrier.

Truly consolidating a Bell Mobility account into a One Bill is subject to multiple conditions. These include:

1. Consumer accounts only (Small Business Mobility cannot consolidate on One Bill)
2. Not in Collections
3. Not on a Credit limit / Security Deposit
4. If the two accounts have different names, a transfer of responsibility is required.

In addition, if you meet all eligibility conditions, it will take two billing cycles for the process to be completed.

Please bear in mind that as the Bell Community is a peer-to-peer support channel, neither moderators or fellow users will be able to comment on or assist with your consolidation. Combining into a single MyBell profile is advised as it is not subject to the same conditions and can be done without the assistance of a representative.

If you would like to confirm if you meet all conditions and go ahead with the consolidation process if you meet all the conditions, please don't hesitate to reach out via our Contact Us page.

Thanks again, and have a great day.

[DPV]

Thanks for that. I do indeed meet all the criteria you mentioned apart from having gone through a couple of billing periods. I will certainly reach out and call through the contact us page. I appreciate everyone who provided input and guidance. I realize that forums are not always able to do some things that require back office input.

Many thanks...

[Emry]

I would like to receive my residential and mobility bills in one bill