I haven't received my bill

[Boyo]

Hi 

I just got my phone and sim card on the 31st of October. I am to get billed on the 2nd of November but I can't find any information in my mail or app

[BellKris · Accepted solution]

Hey there @Boyo, 

Welcome to the Community and thanks for your post.

This would be normal, if your billing date is the 2nd of the month, your bill can take around 5 to 7 business days to be posted. 

In some rare cases, higher delays can occur before the bill is posted. Periodically check MyBell to see when your bill becomes available.

To learn more about MyBell and how to manage your Bell services on the go; Check out Self-serve is easy with Bell

Let the Community know if you have more questions.

[rpingue]

I can't access my electronic bill when I receive and email from Bell that is is ready?

[WelshTerrier · Accepted solution]

Have you set up your account on MyBell? Are all of your services linked? Are you using Bell One bill on MyBell?

You will need to register all of your services on MyBell. To do so, you will need to add each account.

 Complete the following steps by linking your accounts in MyBell, there will be numerous other benefits to linking them, including One Bill.

If you wish to add an additional service such as TV, Internet, Home phone, Mobiliity, etc., to MyBell & set it up for One Bill you will need to link these services / accounts in your MyBell.

To do so, open any web browser & Login to your MyBell account. Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the service you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : Who can receive One Bill? (bell.ca)

Here is a link to assist you in setting up the Fibe TV App:

What is Fibe TV app and how do I use it? (bell.ca)

[Athena1234]

I wanted to know why I never got my bill yet it’s do today 

[WelshTerrier]

Is your Bell Mobility account attached to MyBell? If it is, have you set up One Bill ebilling?

If your account is attached to MyBell, you should be able to see your current bill & all of your previous bills?

You can also view your bill, receive notifications, & make payments, etc.

You can set up Pre-authorized payments from there & Make a payment using your bank or credit card.

[Percy]

I get my bill every 26th of the month but did not receive nov 26th bill . I’ve beeing not using my sim from past 3 months so I removed my sim as I’m in other country to avoid roaming. What might be the reason that it didn’t generate nov bill and what should i do to keep my sim active . 

[WelshTerrier]

Is this a Prepaid plan? If so, Prepaid accounts will be automatically deactivated after 90 days of inactivity. Prepaid accounts run on a pay in advance method. If and/or when you would no longer need the services for a period of time, all you have to do is to remove any automatic top-up payment method from your account. To make sure you don't loose your phone number, you just need to top-up your account before the 90 days are up.

Let the Community know if you have more questions.

[Percy]

I’m receiving text messages to my number and my phone plan is not prepaid. I chatted with one of the agents and she said that I will get my bill by the end of this week but I’m bothered because never it happened like this i get my bills every 26th of the month only. I’m still waiting for the bill .

[queen94]

My bill isn’t showing up on the app and my bill was due on the 1st. My bill credit didn’t change either, what do I do?

[DavidVille]

I recieved an email notice on my last billing for Bell Mobility. Login states No accounts available as I closed it. I can not verify what is on this bill and it is over $400.

[WelshTerrier]

If you closed your Mobility account, also deleting your MyBell account, & you did not  print your final bill when you received your email notification, then I can only suggest that you:

1. Log back in to & create another MyBell account & set up your mobility account once again on MyBell. You may need to set up a new user name
2. If unable to complete the above,  then you should contact  Bell Mobility.

After deactivation, a final bill will be generated on your regular billing date.

All charges will be billed within 90 days of your cancellation date. If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.
If you have any further questions regarding billing, i would suggest that you contact Bell Mobility at: 1 800 667-0123 or *611 from any Bell mobile device. They will be able to provide you further clarification with respect to your final billing.

[Naman]

Can’t able to see current bill?

[Love4Horses]

It is feb 1 and i still have not received my Jan invoice, last 2 months show issuance on the 27th of each month but nothing issued for Jan yet.  When do you typically received your invoices?  I need to submit for expenses and already missed Jan's deadline.

[GENTLEMANJIM12]

I have not received a bill for February they are usually sent out on the 20th of the month.  It does not show on the listing of my account.