Mobile usage not tracking in MyBell

[MobileApp]

My MyBell app stopped showing any data usage for my phone. I know I’ve used data. It registers on MyBell. The App says I haven’t used any or my plan doesn’t allow for it. Any ideas?

[gordon1111]

I am having same issues, made a report to tech support. It should work on MyBell website but the app since 8.7.0 version been having the issues. I am on iOS 15.3.1 and latest ipad app. Hope someone from Bell can fix this soon.

[MobileApp]

Ok I’m glad I’m not the only one. Did you have to call tech support? Keep me updated if you can please.

[gordon1111]

Me too, I am glad I am not only one as well. The interesting thing I noticed is this only seems to have issue with Winback plans. I manage my dads account who is in market plan and no issues. That is just my observation. The other thing is I have called tech support 3 times for updates and they seem to be investigating but the front line tech support wouldn’t likely be able to help as this is a mobile app issue. 

[MobileApp]

Ah ok thanks for the info!

[gordon1111]

The issue appears to be fixed with the app update this morning. They need to make it easier to report app bugs as the tech support reps are usually just to solve issues with service it’s self but it was challenging to get the reps to understand what was happening. I am happy it’s fixed though. 

[MobileApp]

Mine doesn’t appear to be fixed. But yes, having to solve our own problems this way is something else.

[BellDRock · Accepted solution]

Hi @MobileApp,

Make sure to check for any updates, and that you're running the most up-to-date version. If you are still having issues delete the app, clear the cache and reinstall.

If after that you're still not showing any phone data usage, please share:

• device in use
• OS version
• app version

If you're logging in via a web browser, make sure your browser is up to date and supported. We suggest using the latest versions of Chrome, Edge, Safari and Firefox. If these still aren't working, we suggest logging out, clearing your cookies & cache, and logging back in.

If in this case it's still not working, please share:

• OS version
• Browse used and version

[florianna]

Hi there,

I know there's another post with this subject but I tried what was in it and it didn't work.  Mybell app or website won't show my updated data usage for my cell phone since may 4th.

What can I do?

[florianna]

Alright, so I'm using a Samsung s22 with the latest mybell app version at 8.22.1 and the website isn't updating either.  It's Firefox 112.2.0. 

[BellKris]

Hi there, @florianna. Welcome to the Community.

Have you attempted to use any other browsers, and/or tried with a different phone? 

When was the last time you checked your data usage, either in a web browser or in the MyBell app?

Looking forward to hearing back from you.

[BP9]

My Bell app stopped showing internet data usage from my phone ?

[BellKris]

Hi there, @BP9. Welcome to the Bell Community, and thank you for your post.

We wanted to check in and see if you were still having issues reviewing your usage from the MyBell app. If so, could you please provide some further details?

• When you said you couldn't view your usage, did your billing cycle just reset? Sometimes there can be a small delay for it to catch up and reset.
• Did you change your monthly plan? In the same vein, there can be a small delay for the information to update fully.
• Is this only happening in the app? When you log into MyBell from a web browser, are you still unable to see your usage?
• If only in the app, have you tried uninstalling and redownloading the app? This will make sure you have the most recent version downloaded to your phone.

Let us know if you were still in need of assistance.

[Lefty]

My data usage diagram has disappeared 

I received notification when data usage was at 95%, but now I don’t see how much data is still available on this current cycle 

[DATA USAGE]

Bell App quit showing data usage. Everything was good for past 4 years and this weekend both phone lines are not updating.