Suspended Number, but received bill for payment

[Olena]

Hello, 

I have suspended my number, as i am out of Canada for a couple of months, but still received bill to pay. Need an advice, as i have suspended it and not using any services.

Thank you 

[BellKris · Accepted solution]

Hi there @Olena. Welcome to the Community.

A suspension of your services does not equate to a stoppage in billing. There's a few things to keep in mind:

• In the case of a suspension, you are still paying for your number to be held in your name, as well as your account to be held in good standing.
• Seasonal suspension plans have eligibility conditions tied to them, such as but not limited to your account being at least three months old. Seasonal suspension plans are also not free of charge.

We also recommend you check out this great How To for more information on suspending your service: What to expect when suspending your services

If you're unsure as to how to make a payment while abroad, you can do so via MyBell

[12341]

I'm studying abroad for 4 months and I was wondering if it was possible to suspend my mobility service? The only info I saw was that I could, but I would still have to pay, which doesn't really make sense. 

Thank you!

[WelshTerrier · Accepted solution]

If you are on a Prepaid plan, you cannot temporarily suspend mobility services. If you are not on a Prepaid plan, there will be a one time suspension charge of $49.00 on you next bill.

To suspend your monthly Bell Mobility service, please call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device. (This does not apply to prepaid service.)

You will not be able to make or receive calls (except 9-1-1 calls), or send or receive text messages. You will also not be able to use mobile services on linked devices, such as NumberShare wearable devices.

[saraalex]

Will I be charged again if I cancel my temporary suspension sooner than the suspension period? I was proceeding with suspension cancelation but it was noted that fee might apply! I already paid 50$ for getting on suspension mode, do not wanna pay any more fee!

[BellPatricia]

Hi there @saraalex 
Thank you for your post and welcome to the Bell Community.
There is no fee to cancel a temporary suspension.
If you have any further questions, please let us know.

- Patricia

[Insane]

Why do i still have to pay my monthly amount when i have no phone and suspended my services

[dks · Accepted solution]

There is a one time charge to suspend any Bell services. Some other fees such as device payments may continue, however. If you have account questions, please contact Bell Mobility Accounts and Billing directly 

For postpaid, call
1 800 667-0123

Or dial
*611 from any Bell mobile device

Monday to Friday:

8 a.m - 9 p.m.

Weekends:

9 a.m - 6 p.m.

[WelshTerrier]

Which mobility plan do you subscribe to? Is this a Monthly plan or a Prepaid plan? Are you on SmartPay 2 yr. rate plan?

You mentioned that you do not have a phone? I trust this is the reason you suspended your service. Has it been reported lost or stolen to Bell Mobility? Have you reported this to the police? It your device was lost or stolen, you are still responsible for the device & any outstanding charges.

A suspension of your services does not equate to a stoppage in billing. There's a few things to keep in mind:

• In the case of a suspension, you are still paying for your number to be held in your name, as well as your account to be held in good standing.
• Seasonal suspension plans have eligibility conditions tied to them, such as but not limited to your account being at least three months old. Seasonal suspension plans are also not free of charge.

We do not have access to your account or billing records on the the Bell community Forum.

I can only suggest that you review your mobility agreement & contact Bell Mobility service for an explanation of your monthly charge.

Please call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device.

Thank you for contacting the Bell Community Forum. If you phone was lost or stolen, I sure hope it can be recovered & returned to you.

Take care.

[Md Azim]

I suspended my bell mobility account on early June as I was travelling outside Canada until mid August. I was informed by the operator on the call that there wouldn’t be any charges while my account is suspended and everything should be fine as I have informed bell and paused my account before travelling. Yet I have received bills for my account, and also received emails saying to make payments or face late fee charges. I don’t understand why this is happening while my account is suspended, and I’m not using any services and I have taken the right steps as well. It’s not even on a commitment basis neither am I on a contract. It’s a month to month service and I paused it at will.

On top of that, I filed a complaint with bell and someone keeps emailing me saying they tried to reach me, twice already and asks me to reply back with a number to contact on instead, even though I informed them that my account is suspended and I’m outside the country so I wouldn’t receive the calls anyway and asked them to help me through email, but I guess they don’t read the replies anymore.

It’s really frustrating when you have done everything right, got the confirmation from the operator on call that I wouldn’t be charged, and now, it turns out I’m getting charged as usual, while there’s no way to ask for help on this. Hence, posting it here. Someone please help. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We do not have access to your account or billing records on the Bell Community Forum.

Bell may allow you to temporarily suspend your mobility service for seasonal periods up to a maximum of 6 month in a 12-month period. This is dependent on your existing plan & your mobility agreement.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

A suspension of your services does not equate to a stoppage in billing. There are a few things to keep in mind:

• In the case of a suspension, you are still paying for your number to be held in your name, as well as your account to be held in good standing.
• Seasonal suspension plans have eligibility conditions tied to them, such as but not limited to your account being at least three months old. Seasonal suspension plans are also not free of charge.

Please check out the following link that I have provided: Temporary suspensions

I can only suggest that you review your mobility agreement & contact Bell Mobility service for an explanation of your monthly charge.

Please call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device.

Thank you for contacting the Bell Community Forum.

Take care.

[Md Azim]

Hello WelshTerrier,

Thanks for your reply. I’m not on any contract with Bell, I’m on a normal month to month basis with Bell instead. Like you mentioned, Bell allows to suspend services temporarily which is what I did for a couple months, and the operator on the other end mentioned and reassured that I will not be charged until I reactivate my account, I’m sure Bell records these calls so if they refer to mine they’d find the same as I asked the operator thrice to which all three times he said “Yes sir, there won’t be any more bills until you reactivate your account mid August.”

You mentioned there would be a 49 dollar charge instead of the normal billing, which also didn’t happen, I’m being charged normally as I would be for 3 months + late fees. Hence, if I was misinformed by the operator, then I do not think I’m liable for the payments as the error was on Bell’s end. 

Please clarify what to do in this situation. Thank you.

sincerely,

mdazim

[WelshTerrier]

Good Day.

Thank you for your gracious reply. We do not have access to your account or billing records on the Bell Community Forum.

I can only suggest that you review your mobility agreement & contact Bell Mobility service for an explanation of your monthly charge.

Please call Bell Mobility at: 1 800 667-0123 or  *611 from any Bell mobile device.

Thank you for contacting the Bell Community Forum.

Take care.

[Md Azim]

Okay thank you. I hope they resolve the issue

[Travis1]

Seasonal Suspending service. Anyone else get billed for a month even though you suspended service?