Unable to view my bill on the My Bell App

[Tamara]

For the last several months I have been unable to access my bill on the app. It says Your first bill is not yet available. I have had Bell for a lifetime and I can view on the website with no issue. I have ensure the app is up to date with no resolve. Super annoying having an app and not being able to view my bill. Any suggestions to be able to view my bill on the app.

[BellAntgio · Accepted solution]

Hey there @Tamara , 

Welcome to the community and thanks for your post. 

That is pretty strange for the MyBell app to malfunction that way and we will be happy to help wherever we can. 

To get started, can you share a few more details;

• Have you tried to clear the apps cache and try again?
• Have you tried to simply log out of the app and log back in?
• Have you tried to delete and re-download the app and try again?
• What other troubleshooting steps have you taken so far? 
• What type of device are you using?
• Are you able to view your invoice when you access MyBell through a browser?

Looking forward to hearing back from you.

[Tamara]

Thank you for your reply. It was not working on my for a about a month or so on my old phone either Samsung S21. I recently upgraded to the S23 and have the same issue. I have Uninstalled the app ( although it still keeps it ) I have disabled the app and reenabled it I have updated it and constantly check for new I have also signed out and back in with same issue when I try to view my bill. I am not sure what I am missing. 

 

[BellAntgio]

We appreciate all of the details @Tamara and would like to have a closer look into it. 

To get started, we will need a few details from you and have sent you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[weitang]

Going to one bill , check the detail bill , not work at all . 

[Pancakie]

Are you using the app? Go to One Bill and click download. Sometimes if you are using Safari internet it won’t work and you should switch to Google or vice versa. Try a different browser if you aren’t using the app. Maybe that will help? 

[Customer12]

I cannot view my June Bill. I received an email from Bell stating my bill is available however I cannot view the bill via the MyBell app nor the website mybell.ca. I have tried the same from two iOS devices and still no luck. Bell - please help.

[BellKris]

Hi there, @Customer12. Welcome to the Bell Community.

Just to confirm: is this only your most recent bill, or are you unable to view all bills when using an iOS device?

If it's the former, there can be a delay of a few business days between your billing date and your bill being ready and visible on MyBell.

Looking forward to hearing back from you.

[titanic-fanatic]

I have found a workaround. Go to the play store and find the My Bell app, from there you can uninstall the latest version reverting back to an older version of the app which was originally installed on the device. Now you can login with the older version and for myself i see 2 different accounts and i think the new version is showing the wrong account while in the old version i am able to select the account to look at.

Hope this helps someone else as I too have not received any meaningful support from Bell on this issue.

For the support staff:

I'm using app version 8.12.0 (253) and in this version of the app I'm able to see both accounts I have had with Bell. One account is no longer active and remains unused. The other account if I select it shows my bills as expected and if I choose the inactive account, as expected, I see the no bills message. I suspect that the new app has chosen to show me my inactive account probably because it was the first entry in a database query. I'm unable to switch between the 2 accounts in the new app. I suspect that others having this similar issue also have an inactive account which is being shown in the new version of the app.

[Tamara]

Thank you so much! I did this and I am now able to see my "one bill" account and view my bill!  As you mentioned mine shows 2 accounts as well. The other named "Mobility Bill" which obviously was a very old account number. Since I have had this one bill account for at least 10 years!  Thanks again for your suggestion.

[Me]

Hi, thanks for some reason I was able to get it reinstalled after looking up the version you provided.  

[McRaven · Accepted solution]

I found the solution to be able to read and download my Bell bill.

Restart your router and then restart your computer. Then try again to download pdf and print

[Joseph-McClure]

Is there a problem with the MyBell app?

I can’t see my bill in the MyBell app.  It says my first bill will be available soon but I’ve been with bell for five years.  Where’d my bill go?

[BellKris]

Hi there @Joseph-McClure. Welcome to the Bell community.

Are you able to view your most recent bill in the MyBell app now? If you are still having trouble can you test further by logging into MyBell via a web browser?

Keep us posted.

[Joseph-McClure]

I am still unable to view my bill in the MyBell app.  The app still says that my first bill will be available soon.

i can login to the MyBell website and see my current bill if i click on “View Bill” but the MyBell website says that my balance is $0.00.   There is also a “Payment Options” button but it shows a balance of $0.00.

The balance on my bill is not $0.00.  I have a balance that I would like to pay but I’m having difficulty with your system.

If it’s of any consequence, I did receive an email from Bell recently saying that there was some kind of system update or something and that my billing date has changed to the 28th of the month from the previous billing date.   It said something to the effect that I would not be billed for the days between my old billing date and the new billing date.  

I believe my old billing date was the 17th and apparently my new billing date is the 28th.   Am I understanding correctly that I am not going to be billed for those 10 or so intervening days?

Any idea when I’ll be able to pay my bill online?  Why am I unable to find any information about this system update anywhere on Bell’s website?