Crave saying "subscription required"

[Maxima92]

I use to have Crave. But when I tried to log on it said get a subscription. As far as I know that I am stilling paying for crave. Everytime I contact Crave or Bell they explain to me how to log on like I am a idiot. Maybe the simple thing to do is just to cancel Bell altogether I don't know.

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❗AI Summary:

Customers who subscribe to Crave through Bell Fibe TV, an alternate TV provided or receive Crave from Bell through their Mobility service can encounter a "subscription required" message despite having an active subscription. This message appears most when accessing Crave via the app on various devices (Phones, Tablets and Smart TVs).

The "subscription required" message originates in the account linking process between Crave (Bell Media) and your Bell Canada/MyBell profile.

Solutions and Troubleshooting:

Firstly, confirm you have created a Bell Media account, this will ensure that your credentials are available to sign into Crave directly or through your alternate TV provider with ease, while additionally providing a consistent experience across your Bell Media subscriptions in order to reconnect/disconnect your accounts without negatively impacting your Profile and viewing experience for Crave, CTV and Noovo.

Note: Customers have shared that it is easiest to use the same email address registered with MyBell or your alternate TV provider.

Create and link your Bell Media/Crave account

1) From the Crave home page, select Sign In.
2) From the Sign In page, select Sign In Through TV Provider.
3) Next, you will be given a choice to sign in using a QR code or through web crave.ca/providername
4) After choosing QR code or web Sign In, select your TV provider from the list and enter the provider's credentials.

Note: If you already have an existing Bell Media Account already linked to your Bell Fibe TV account, it will be recognized at this step and you can enter the activation code and begin enjoying your favourite Crave content.

5) If you have not already created a Bell Media Account, you will be prompted to do so now as a one time requirement. Simply, provide an email address and telephone number, then choose your password. A verification email will be sent to the provided email address; complete your verification and you'll be ready to stream the best that Crave has to offer.

[poonasor]

I got a text saying bell was giving crave basic, i have activated it but now crave says i need a subscription.

i have 2 numbers 1 number works fine but the other doesn't work. 

It says the offer expires oct 26th but I have activated it before this date

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

It is somewhat difficult to answer your question with the limited information you have provided. We would like to assist you. In order to do so, we will need for you to tell us more.

Keep in mind, this is a community forum, a peer-to-peer website. As such, we do not have access to your account & billing records.

Please elaborate on your statement: "i have 2 numbers 1 number works fine but the other doesn't work. It says the offer expires oct 26th but I have activated it before this date"

1. Was Crave included a as part of a 24-month promotion for eligible Ultimate plans?
2. Did you change plans recently?
3. Was Crave included as part of TV and Internet bundle? E.g. "Get 2 months on us when you subscribe to Crave with select TV and Internet bundles."
4. Have you verified that Crave is still activated on your MyBell account?
5. How are you accessing Crave? Mobile device, tablet, streamer, Firestick, etc.
6. Are you logged in with your MyBell username and password?

Have you contacted Bell Customer Service to verify the details associated with your Crave subscription? If not, then you should call Internet & TV account support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Crave Mobile Offer | Promotions | Bell Mobility

Bundles | TV, Internet & Home phone | Bell Canada 

Let us know.

Take care.

[poonasor]

1. i believe it was a promotion for 24 months for crave basic 
2. i did not change any mobility plans
3. no, not an internet bundle
4. yes and no, i have 2 numbers on 1 bell account and both received that crave promotion, I've activated on 2 accounts, 1 number has crave subscription and 1 doesn't even though i have accepted and activated on both numbers
5. Browser on an laptop and mobile
6. yes , im logged in on crave with the crave account and logged in on the bell account 

i guess i should just call to see what happened because it was working but now its gone

[Telephone maze]

I have spent almost 2 hours on two different occasions  tying to determine why I can't access Crave  Despite the fact I have emails from Bell stating it was completed November 17th. I got passed around so often I had  vertigo. The last agent transferred  me to Crave despite my request not to  do so  as the problem was not with Crave but Bell . To no one's surprise the Crave CS representative  said this is not our problem contact Bell.

insanity and if you searched Incompetent in Google, BELL would be in the definition.

Who can I contact to get this apparently very difficult issue resolved.

50 years with  BELL a new low in service

[BellNick]

Hi @Telephone maze 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues with accessing Crave?
If so, have you checked through your MyBell profile to see if it shows you have the Crave subscription?
Looking forward to hearing back.