Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[Brother]

Hi Snowman

I’m Brother, I had this error 101 one year ago, it took a good month before the issue was resolved. I called them 2 or times a day.

Do you know if any of your neighbours that have Bell Five as this problem.? Once in a while I do get this issue but is remedied almost immediately without me doing anything. The last conversation I had with them it seemed to me that the person at Bell entered a code to repair the error if it should occur. Again I’m not sure that is the case.

Good luck, I know it is frustrating. After two months I probably would of switched companies.

[Snowman8]

Thanks. I ll give it another week with calling and see what happens.  I know if you leave it on channel you turned to it corrects itself.  But you miss a bit of the show. Plus sometimes when recording you miss first few minutes.    But I greatly appreciate your support. 

[Snowman8]

 watching football,  change channel.  Nice result.   Bell is a real well run company.  2 months many calls , a technician to my house.  Still getting same blue screen code 101. Not sure why they don't just replace everything thing . I've asked. But was told that's not the solution.  Well what ever bell doing isn't solution.  

[Mocat]

good for two days then went off around 1700 tonight ….always same message ,error code 101..tried doing virtual repair tool and it says internal server error…then click on retry and it runs but never finishes…..did the internet check and once completed it says you do not have the speed your suposed to have as per your profile….click on repair tool for that and get same thing,internal server message

[Mocat]

Still get internal server error when I select repair tool

[BellNick]

Hi there @Snowman8 
We would recommend relocating your equipment to allow better connection or running an ethernet connection as this error is due to loss of internet connection / not a strong enough signal.

[Snowman8]

I have moved it still made no difference.  Funny how it had worked for years , now all of a sudden this is happening.  Also funny I'm paying close to 300 a month yet I'm the one that seems to be having to fix.. curious why with my many calls I have only ever had one technician come. He couldn't fix it. Why can't bell send out a technician with new equipment.  Just a suggestion.  Also appears it's not just a me issue.  

[PhilU]

 

[FakeNameBoots]

Tonight while watching the hockey game it started flickering off on again. I rebooted system using the remote and it was worse tried again and it fixed the issue. As a new Bell customer I need to know are these pods a systemic problem, or should I somehow seek a replacement?

[PhilU]

Good question. Should we replace the recievers?  Are these the problem. I had another reboot today when turning on the TV.  Usually when mine happens 2 - 3 times per week.  Usually the blue screen error 101 but today was just locked up  : (  okay after reboot but I have to do this waaay too often!  

[Snowman8]

Can't see that it would hurt. Bell doesn't believe it will change anything.  Done calling until new year. They just play around in the background  so they say. Basically tell me to unplug.  Then plug it back in. During that time thay say they are doing something.  

In the New year if it continues I guess we have to leave bell

[Snowman8]

Well Nick from Bell.  Now on the 12 th  time today for Code 101.    I have moved all equipment around.  Phoned customer service explained problem,  told them of me phoning and getting tech out. Funny thing they have no record of my address phoning or tech coming. We would you do if this was happening to you.??????

[FakeNameBoots]

I’m on day 4 since changing the pod output to 1080 and so far so good. I’ve got a 4K TV but with this change I think/hope I’ve fixed my intermittent signal loss.

[Mocat]

Update….new modem fixed the problem.However,I was sent another model 3000….thought everyone now had the 4000?

[PatriceB]

Here is a translation of my post on the French support forums (glad that I am not alone but I don’t know what happens with Bell lately?)

https://forum.bell.ca/t5/Télé/Fibe-1g-VIP5662W-perte-de-signal-télé-régulièrement/td-p/40488

 «Fibe 1g + VIP5662W loss of TV signal regularly
PatriceB

Visitor
‎01-06-2024 09:41 PM - modified ‎01-06-2024 10:15 PM
Hello everyone,
Since several weeks:
- error 101 and/or;
- blue screen or complete loss of signal (blackout).
HomeHub 4000 and customer for about two years.
Today, constant reboot of the Arris receiver… followed by a strange screen with “gearboxes” like a booting computer! Then, no more recordings on the PVR!!
I removed the hard drive (Toshiba 1 TB) and tested it in an external USB enclosure on my computer: several bad sectors.
Fortunately, a few months ago, I found a HomeHub 4000 and a receiver identical to ours... in a neighbor's trash can (not sure if they understood that we must return the material!).

Good thing for me though because I was able to replace the hard drive in our receiver. Despite this, loss of signal… again… later!
Two calls to support: followed the procedure (reboot and all that, remote diagnosis, nothing to report. I was also told that I could not “activate” the receiver that I found - I would have liked to “deactivate” ours and then “activate” the spare but this is not possible, due to warranty).
I also used the virtual repair tool... which found nothing suspicious!
I will receive a call from a support person tomorrow to inquire if the problem is resolved.

So far, with the VIP5662W on wifi (rather than wired Ethernet as before), it seems ok but it is a little early for me to say beyond any doubt that my problem is solved!

Never a problem with the internet network (wifi or ethernet), only Fibe TV but it gets really annoying! Lost recordings, recordings that refuse to play in full, blue or black screens, 101 errors, recordings that simply won't start. This is a phenomenon that has emerged in the last 5-6 months and has reached its peak!»