Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[BellNick]

Hi there @Minskore 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Tom71]

Yes Contributor III, have this issue since September 2024; every 3 days blue screen, error 101. only remedy so far is rebooting the modem to get it working again for 3 days. Have a dozen calls with Bell on file, changed modem and PVR 2x each - nothing makes a difference. Bell obviously has no idea how to resolve. Not sure how much longer I will stay with Bell

[BellPatricia]

Hey @Tom71 

Welcome to the Bell community 🙂

We want to help and need to get a bit more information. To start, please clarify what type of TV receiver you have.

Also:

• Which modem and internet package do you have?
• Are your receivers connected via Wi-Fi or Ethernet?
• Does this impact multiple receivers at the same time?
• Do you see the error pop up on a certain station/show or is it sporadic?
• Has this occurred during live TV and recordings too? 

If you experience error 101 again try and change the channel to see if that helps restore your TV service, or if the error pops back up again after several seconds.

We also recommend using Virtual repair. Be sure to run virtual repair at the same time you experience any trouble as it can help detect and resolve issues with your Fibe TV service. 

Let us know if you need any more help.

@BellPatricia 

[Stephenfw · Accepted solution]

I was having this problem for a while and the sequence of events and actions you’ve taken were almost identical. I think I figured it out and have not had this problem in a long time: Pull up on your router a list of all items connected to your network. Locate your specific box on the listing (Fibe TV with a MAC and IP address) - delete it. Reboot your box by unplugging it and a new IP address will be assigned. Hope this works for you.  

[Snowman8]

Reaching out, have had the error 101 blue screen come up.  Lasts between 1 min to 10 min before tv comes back.  Bell has been out many times can't seem to solve it.

If I was to upgrade from the hub 3000 to hub 4000 would that solve the problem.  

[BellPatricia]

Hi there @Snowman8 

Thanks for keeping in touch with the community 🙂

We will reach out to you via PM soon so that we can look into this together. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Frustrated101]

Is anyone else out there continually frustrated with receiving 101 error codes on their Fibe tv. Since Bell changed from the old wiring to fibre optic wiring, I have been plagued with constant dropping and 101 error codes, sometimes 10 x per hour. The boxes have been changed twice and the last time the serviceman replaced the cables. I still continue to have this problem. 
It does not always affect both televisions, usually it’s the main television. It also has been known to bump off the internet service as well which affects my ability to work. 
if you have this problem, what have you done to resolve it? Bell won’t even tell me if it is just my service or if this occurs with other Bell customers in the building. 

[BellPatricia]

Hi there @Frustrated101 

Thank you for reaching out to the Bell community 🙂

We would like to dig into this a bit further so I have sent you a Private Message to get more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia