Error 101 "something went wrong"

[NewUser]

A few nights ago, watching any channel would result in a blue screen coming up saying that "Oops something went wrong", with an Error 101.

After rebooting things a few times, and trying both WiFi and Ethernet, the issue was still not resolved. I called the number on the screen, and the tech I reached had me reboot things again. She hinted she was doing something at her end, but was quite vague. After the third sequence of rebooting the modem, and the PVR, it started working. She couldn't give me a good explanation just "maybe there was an update or a power outage recently". (We also had a 7 second delay on the phone line, which she acknowledged was her end, and made communication very difficult).

I don't know if there's been a software update on the PVR, but there certainly has not been a power outage. My Internet is 1Gb/s, and it runs very well, testing at a consistent 936Mb/s down, and about 700Mb/s up, on a wired connection. I should also note that watching Fibe on my other devices, including Fire TV on the same TV works just fine. It's just the PVR.

The tech didn't really understand what it meant to be hard-wired with Ethernet. She had me try with WiFi also (same issue). She had to put me on hold to ask someone about how to deal with me being hard-wired, so I'm not confident she fully understood, and maybe didn't actually do anything at her end.

The real issue now is that it wasn't a one-time issue. It just it did it again today. Any channel would work for about 5 seconds before the blue screen would come up. Rebooting the PVR did not solve it. Although the Internet was running just fine, (as was Fibe on my other devices), I rebooted the modem, then the PVR again. It's working again now - it's been 15 minutes without failing, but I'm not sure for how long it will last before it happens again.

Again, my Internet connectivity is rock solid and fast. Fibe works well on apps, and on Fire TV. It's just when using the PVR. 

Is anyone else experiencing this issue? Was there a recent update that may be buggy?

[AlexS]

Wow I never know Bell forum has a dedicated French section. Thanks for reminding.🙏

[BellNick]

Hi there @PatriceB 
Thank you for your post. 
We wanted to check in to see if the support person you were referencing got back to you and how it went?
Looking forward to hearing back.

[PatriceB]

Hello @BellNick ,

She called me back twice:

Once Sunday and all was still fine. Second call was Monday around 3 PM but we hadn't had the time to check. She is supposed to call back another time at super time (5-6 PM) to inquire again. 

So far, no other 101 black-out but only a couple of "glitches" (image and sound briefly freezing/skipping 1-2 seconds. Happened maybe twice yesterday). Fingers crossed!

[Zee1]

I am having the same issue. I am only connected with WiFi. I would strongly suggest the Android box is faulty and it should be changed. Similar issue with both tv. Screen would just go pink. It was the box. Bell sent a new one and all worked out fine. These Android boxes are finicky. If they act up they are defective. 

[PatriceB]

So far, for us, since January 7th: no more error 101 or broken PVR recordings... but once in a while (direct TV or PVR recordings), a few frames skipped for about 1 second. Happens maybe once a day...

Connected via WIFI now so maybe I should retry Ethernet instead.

[Snowman8]

Yes, internet never affected, been 4 or 5 months now,  have had tech out 4 times now still no answers.  They did issue a credit on last bill. If not fixed by next bill , I guess we look elsewhere. 

Has anyone found a solution to the 101 code ?

[Jimm]

Ours does that all the time. So far today 5 reboots full and partial. Still can't watch a recording. Our firesticks work perfect. The internet is solid. It is the fibe receiver.  I can hardly wait for our contract to be done. 

[Dee_Dee]

I have the exact error. Tech came to the house and provided us with a remote wireless transmitter and all worked while the tech was here. Once the tech left started getting the error 101 message. Very frustrating that we can't watch tv without a blue screen interruption. Also messes with my recordings where the start of shows are not recorded due the blue screen error.

My conspiracy theory is they want everyone to switch to the new streaming PVR system.

[Snowman8]

Don't know, but wouldn't rule anything out.   Yes very frustrated.   Nothing worse than thinking you recorded a show, to only realize you have only 40 min of a 60 min show.

[BigRed]

Dee Dee, based on my more than a year dealing with the problem, I switched over to the new system. The old boxes were just not compatible with the new gigahub modem. Bell won't admit it. Negotiate with customer retention to NOT pay any increase in cost, installation fees or cloud costs. Escalate until you get want you want.

[Dee_Dee]

I tend to watch the streaming platforms I have more than Live TV and luckily some of the shows I PVR are available On Demand and I can watch the shows there. It's usually the first 5-10 mins that don't get recorded. More frustrating for my parents who are not that tech-savvy and always forget how to switch to streaming platforms.

[Bluestarz]

Until yesterday May 11, 2024 I haven't had any issue recording or playback on any channel. This problem now happens only on 1221 ABC -E from Burlington, VT. ABC 22. I get Oops, something went wrong when trying to playback a scheduled recording or playback after I hit the record button. I can still watch the channel and even the pause works. I have never had this problem before and record this channel daily. This problem does not happen on any other channel I've tried. I've rebooted the modem (gigahub) and receivers (I have 3) nothing fixes it.

[BellPatricia]

Good afternoon @Bluestarz

Welcome to the Bell Community 🙂

We invite you to share a bit more information with the Community so we can better assist.

• What type of TV receivers are you using?
• Does that happen to all of the shows that you've recorded on channel # 1221?
• Are your receivers connected via Wi-Fi or Ethernet? *Can you please test both connection types to check and see if it persists?*

We also recommend reviewing our helpful reply where you will find a link to Virtual repair. Try using Virtual repair at the same time you experience any issues so it can help detect and fix trouble with your network. 

Keep the Community posted on how things are going, and let us know if you need any more help.

- Patricia

[Kat68]

Yes, same here…we reboot multiple times a day.  Everything else works fine-it’s just the pvr….its getting pretty annoying.

[BellPatricia]

Hey there @Kat68,
Thanks for reaching out to the Bell Community 🙂

Which type of TV receiver are you using, and is the equipment connected to the internet via Wi-Fi or Ethernet?

Can you please clarify if this happens while you are watching a recording, or does it happen during live TV as well?

We also invite you to check out this Helpful reply for some additional troubleshooting suggestions.

Let the community know how things are going,

- Patricia