Fibe TV App - Not Available in this Country

[LauraSharpe]

Good day, 

I can get Bell Fibe Tv App on all my devices except Tv. Been on the phone twice w technical support.

I when I go and try to I stall it from Google Store it says that it is not available in this country…I am in Canada. I did originally setup a Samsung phone, I was in Belgium - I have created a new profile as suggested and address is in Canada. Current have an Amazon Stick, however do so need a Bell receiver. 

[Isitcake]

Hello, I live near the USA/Canada border. Recently I tried to watch TV using the bell app on my phone while on my home network (amherstburg, Ontario) and received a message saying that I "cannot access the stream playback outside of Canada." 

I unsuccessfully attempted to uninstall and reinstall the app hoping my location would reset. Any other suggestions?

Thank you

[WelshTerrier]

I am familiar with your home location. I use to live in the vicinity across from Detroit.

I can offer up the following suggestions:

1. Verify your location setting device. E.g. Apple > > Settings > Privacy & Security > Location Services > Fibe TV > Select While Using the App & Precise location.
2. Go to settings on the Fibe TV app. Log out. Log back in & select > Easiest. This will automatically connect you to Fibe TV when your Wi-Fi connection at home is available. If you are away from home, Best would be your choice for accessing Fibe TV on another Wi-Fi network.

Please note, the settings I have provided in suggestion 1 above are for all Apple devices only  You will find similar settings in most other manufacturers devices in their settings / configurations. E.g. Samsung, Google Pixel, etc.

Thank you for contacting the Bell Community Forum.

Take care.

[Romur]

The app works fine on my ipad and my google telephone. The two windows units indicate that my IP location is in the state of Washington USA  where actually I am on the south shore of Montreal Quebec

[WelshTerrier]

Good day.

How are you connecting to your network? Wi-Fi or Ethernet? Are you using a VPN? Is this problem related to when you are at home or when you are away from home? Are these personal home computers with Windows 10 or 11?  or are they managed & connected to a small or large business network?

When at home, your IP address for all of your devices should be the same. This information is readily available in your Bell modem.

Are you logging in to Fibe TV with Microsoft Edge as your browser? Log in - Fibe TV (bell.ca)

Which method of Log in are you using?

• Easiest - Automatically log on when this Wi-Fi connection is available.
• Always stay logged on using your MyBell or My Account credentials

How to log in to the Fibe TV app on a computer

How to log in to the Fibe TV app on a computer (bell.ca)

Please verify your location services in your two Windows 10 or 11 computers. I will assume that your OS is up to date with the most recent version.

I have included a Microsoft support link that will explain Windows location services & privacy.

Windows location service and privacy - Microsoft Support

Take care.

[Sarah4]

I have technically been paying for the Bell Fibe TV app, but every time I try to actually download the app it says "app not available in your country." I'm assuming this is because I'm from the US and the app store still thinks I'm in the US or something. Would really appreciate support on how to download the app. Thanks

[BellNick]

Hi there @Sarah4 
Thank you for your post and welcome to the Community.
We would recommend going into your app store personal information and update your location to ensure it is a Canadian address. Please also ensure that you are not using any VPN when trying to download the app.
If you have any further questions, please do not hesitate to contact the Community.

[WelshTerrier]

Good Day.

In order to download apps specific to a country your device country code must match the app store country.

You mentioned that you are from the U.S. I will assume you purchased your device in the U.S. If you wish to download the Fibe TV app you will need to change your country / region code on your device. Once completed you will be able to access the Canadian app store. All of your future apps & updates would be associated with this store.

There are not many other work arounds for doing this, changing your country, but I can only caution you that there are also a number of issues to think about if you plan on changing your Apple ID or Google settings. You need to decide on one or the other, but you cannot have both countries.

I have included instructions on how to change your device country for the Apple App store & the Google Play Store.

Before you make any change, please review the complete details that are included in the document.

Apple 

The Apple site in the USA & Canada may have many common apps but they also carry many that are not available in either one country or the other. A customer's Apple ID country or region setting determines the App Store storefront where they can purchase & download apps, etc.

Here is the Apple web link that will assist you to make this change:

Change your Apple ID country or region - Apple Support (CA)

Google Play Store.

How to change your Google Play country - Google Play Help

Take care.

[JanKozel]

 Same issue. Only with MyBell.

I can't get the app. it tells me that it is not accessible in my country even though I am in Canada (android)

[WelshTerrier]

In order to download apps specific to a country your device country code must match the app store country. 

 If you wish to download any Bell apps, e.g.  MyBell, Fibe TV, Wi-Fi, you will need to change your country / region code on your device. Once completed you will be able to access the Canadian app store. All of your future apps & updates would be associated with this store.

I have included instructions on how to change your device country for the Apple App store & the Google Play Store.

Before you make any change, please review the complete details that are included in the document. There are also a number of issues to think about that are included in the document.

Google Play Store.

How to change your Google Play country - Google Play Help

Take care.

[jandl]

I often use my Bell Fibe app at my daughters house when babysitting. I'm now having issues and it's saying "Content playback is not available in Canada but I'm definitely in Canada. My daughter changed internet providers and that's when these issues started. Is there anything I can do to be able to watch my Bell fibe again? We have tried all the modem restart/factory reset options we can from here.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

How are you connecting to the Bell Fibe app? Make & model of the device or computer? Have you tried removing the app & reinstalling it on the device that you are using? Have you reconfirmed your Fibe app login information?

Are you experiencing this problem at home & at your daughters? Have you changed your login from easiest to best when using the Fibe app & you are not at home? MyBell login credentials?

For example, only. Go to your Settings on the device or computer that you are using, Network & Internet. Select > Wi-Fi. Select > Manage known networks. Select the network you are trying to connect to & click Forget. Turn your Wi-Fi off / on. Setup your Wi-Fi connection once again.

Let us know how you make out.

Take care.

[canada1]

Hello! 

I am having the same issue when I login into my account at my nieces house. We both live in Canada but when I sign in there it says “Content playback is not available in Canada”. 

This is on her Apple TV. She hasn’t gotten a new one, hasn’t changed her wifi or anything. It just stopped working after working fine for months. Any suggestions? 

Apple TV ‘s location is still in Canada.

[BellPatricia]

Hi @canada1 

Thanks for reaching out to the Bell community.

We would like to get a bit more information.

Do you subscribe to Fibe TV or Satellite, and which model of Apple TV are you using?

Can you share a photo of the message you see? Does it pop up on every show/channel you try to watch or just one in particular?

Can you also test a different device at your nieces to see if the same error shows up? 

Hope to hear from you soon,

@BellPatricia 

[Maddie]

Why does my Fibe TV App keep giving me error message 1011, content can't be played outside Canada when I'm in Canada 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

It is somewhat difficult to solve a problem with little to no information provided. In order to assist you further, please provide us with some further information.

1. Which Bell TV plan do you subscribe to?
2. Please provide us with the make & model of the device you are using.
3. How are you trying to access the Fibe TV App?
4. Where are you trying to access the Fiber TV App from? Home or away from home?
5. Is your device region set to Canada?
6. Is your device and app up to date?
7. Are you using a VPN to access Fibe TV?
8. Are you logged in to your MyBell web account?

Take care.