Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[BellPatricia]

Hey @gk850,

Welcome to the Bell Community.

Which TV receiver and modem do you have?

Please check out our reply here where we provide more information on why that could happen, and how to resolve.

Let the Community know if you still need any help.

- Patricia

[gk850]

Arris Model VIP5662W

[BellPatricia]

Hey there @gk850,

Thanks for confirming which receiver you have.

Did you follow the tips that we posted above to help resolve this? Please ensure your receiver is on so that the recordings properly sync in the Bell Fibe TV app.

If the receiver is on and working as expected we recommend that you reboot the receiver and modem by unplugging both from the power source for around one minute.

Let the Community know if you need any more help.

- Patricia

[gk850 · Accepted solution]

I unplugged & replugged the receiver.  It appears this helped & the recordings are again being deleted permanently when I do it on my iPad app.

Thanks for the help!

[Carlalexandra]

It's a frustrating mystery - I've had this issue on and off over the last 12 months. I really wanted to watch the shows I know I just recorded.... No luck so far trouble shooting.

[AlexS]

Sound like your box is broken. It's best to request a replacement.

[Gramma]

Bell Fibe recording of a live TV programme disappears. Where do I find it?

[WelshTerrier]

Good Day.

Can you please share some further information? Please describe the problem. What is it you are doing & what are you wanting to do? Can you tell me which receiver & device you are using. Live TV recordings are stored & can be accessed by selecting the PVR button on your remote.

I have included four links to web pages that will assist you. Please select the Change button & choose the remote control that you are using to access Bell Fibe TV. Now select > Step-by-step tutorials. This will open up another screen that will display Support sub-category tutorials. Simple choose a topic & you will be guided through the steps.

Bluetooth® Slim: User guide and Support from Bell Fibe TV

Slim: User guide and Support from Bell Fibe TV

Using your Fibe TV Voice Remote : Using the Voice Remote (bell.ca)

Fibe TV Voice Remote (bell.ca)

Take care.

[Sonic Engineer]

For about a year now my Bell Fibe randomly loses recordings. Last night I watched 5 minutes of Top Chef from the previous night. When I came back to finish watching this morning it was mysteriously gone.  This happens over and over with no rhyme or reason.  The other problem is that I can delete shows that I've watched. Come back the next day and they are no longer deleted.  I've contacted Bell multiple times. They've replaced my PVR had me reboot the PVR and the modem numerous times and nothing seems to work.  We mainly watch TV using Google TV or the Amazon Firestick so almost all our interaction is in the Bell App.  PVR has 90% of it's space available and shows are set to not delete ever.. yet they do.  I've literally spent hours and hours with Bell tech support getting the same excuses and platitudes about how sorry they are for wasting my time.

Pretty much at my wits end here.

[BellKris]

Hi there, @Sonic Engineer. Welcome to the Bell Community, and thanks for your post.

We wanted to check in to see if you've had some time to review the thread to see if anything is of assistance? Additionally we have another ongoing thread titled Unable to permanently delete recordings via Fibe TV App or Browser that may be of assistance.

Looking forward to hearing back from you.

[dbuckle]

Well, I had the same issues. I read many of the threads on different sites but saw no resolution. Very frustrating. I finally had a great phone tech from Bell who figured it out. The problem had only been existing for a few months and the tech kept asking me about my PVR box, I stated that I was using the app and had never touched the box since it was installed. They sent a new one but this did not fix the problem. Then after talking with her longer it occurred to me that I did have a problem with the Bell Internet Hub and that this was replaced. Solution, I had to hook the Bell Fibe PVR to the new wireless internet then that solved the issue right away. Hope this helps.

[EConnor]

I have started having similar problems while using Fibe app on iOS while travelling.  All while using Fibe app:

1. When I try to delete a longer term recording app goes through the motions, reports recording deleted, but when I return to list of recordings it is still there taking up space.  When I delete a recent recording, i.e., from yesterday, it is actually deleted.

2. some recent recordings are deleted by themselves (no action on my part). Even if I download them when I subsequently try to play them Fibe app reports that they can’t be playedas they recording has been deleted from PVR - again after no action on my part.

3. Does my FibeTV box need to be restarted? This has been an ongoing issue when at home since installing Samsung Frame TV that regularly when I turn on the TV connected to Fibe receiver the receiver is not working and requires rebooting (5 - 10 minute process) in order to be able to use Fibe receiver to watch TV. Is this Fibe receiver issue now affecting Fibe app?

Appreciate any help or guidance that can be provided.

[EConnor]

Also, storage space permanently reports 15% remaining no matter what I delete or record.

[BellPatricia]

Hi there @EConnor 
Thank you for your post and welcome to the Bell Community.
Can you clarify which receiver you have?
What you have described is often related to the Fibe TV receiver not being powered ON. Or, a full reboot of the receiver and your modem is required in order to resynch the receiver and the Fibe TV app. 
Please try that out, and let the Community know if you have any more trouble.

@BellPatricia 

[EConnor]

My receiver is VIP5662 - 4K Whole Home PVR.  Power to receiver ON.

Ever since installing Samsung Frame TV and connecting Bell receiver to its offboard TV receiver I have regularly found that VIP5662 has “lost” its connection to Bell.  Even after troubleshooting calls, a number of replacement VIP5662s and rebooting Home Hub no permanent solution.  Short term “solution” has been to unplug VIP5662, wait 30 seconds and reconnect power so it reboots (soft restart not available since nothing on screen).

As you can see, your suggestions have been tried many times. Only new info I am thinking is if inability to delete recordings through Fibe app and auto delete is a function of VIP5662 being in its “lost connection” state. Unfortunately I am not in a position to test that theory, but that would just be a curiosity and not provide a solution.

Note that auto deleted recordings seem to only occur on some channels, latest was Sunday evening WPBS recordings auto deleted by Monday evening.

Cheers,