VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[BellPatricia]

Good day @Capitals,

Thank you for reaching out to the Bell Community.

Can you please try out the steps that we linked to above, and let the Community know if that temporary work around helps?

Hope to hear from you,

- Patricia

[Ricglow]

On Sunday, November 5, 2023, I received the message "Unable to acquire license" for the two programs I had recorded.

However, when I accessed the Fibe TV app, I was able to view the recordings.

I am guessing that the message is a symptom, not the root problem. The question is, should I just place a request for a service technician to come to troubleshoot? 

[BellPatricia]

Good day @Ricglow,

Welcome to the Bell Community.

We posted a temporary solution for this in the thread above, and wanted to check in with you to see if you were able to test it out.

Please keep the Community posted,

- Patricia

[Ricglow]

I don't know if you noticed it in my post, but I found a temporary solution. I run the Bell Fibe app on my Smart TV and the recordings are there and accessible. As long as that works, I don't need to do any more troubleshooting, unless I'm getting paid for it 🙂 

[Gmarmy]

Did you ever get this resolved?  I just had Bell Fibe installed on Monday (Nov 20-23) and am having the same problem.  

[Ricglow]

Hi:

I did not receive a resolution from Bell, but I found a workaround. I loaded the Fibe app on my smart TV (via Apple TV's app). I reviewed my recordings in the app, and they were all there. I played a recording, and it worked correctly. 

I imagine there are many reasons why the problem occurs, and I didn't have the patience to troubleshoot!

[chgrbt]

I decided to try using a wireless bridge to connect the 7802 to the Bell 4000, b/c i can't hard wire between the TV and the Bell 4000. So with the bridge, the 7802 doesnt need to use its wireless radio, the bridge does the wireless work. Been in place for about 3 weeks and so far so good. So i assume the bridge does a much better job holding the wifi connection than the 7802. My household prefers not to use Amazon Firestick or the Bell Fibe TV app, old school. 👍

Holding out for the day Arris or Bell fixes the wifi related performance of the 7802.

[Gmarmy]

Don’t think I can do that unfortunately.  My tv is too old.  This forum seems to point to the tv set box (7802) being the issue.  I honestly wish I had just stayed with Roger’s.   This aggravation just isn’t worth it.  I watch a lot of shows on my PVR. 

[Gmarmy]

I have mine hardwired.  I honestly don’t know what a wireless bridge is.  Lol.    I just feel like I have been sold a bill of goods since Bell has known about this issue for over a year, continues to rent us defective hardware and also acts like they have never heard of this issue before when you call for support.  ☹️

[AdamEast]

Hmm, I have 3 Samsung televisions of various ages and they are experiencing these same problems about acquiring license, etc. and have tried the usual reboots and disconnecting, etc. Tell me what is the solution and it better be good one. I was Rogers client for about 40 years before moving to Bell and owning several pvrs over the years.

[AdamEast]

Seems like a good idea but Bell Fibe TV says the app is not available for my TV  (Samsung about one year old) - weird.

[Gmarmy]

This is more than just disappointing to me.  I have two tvs.  A new Sony and an old LG.  It is the LG that it doesn't work with.  I was hoping the problem was happening because the TV was older but  obviously this isn't the case as you have new a new one.  Bell obviously knows about this problem and has known about it for over a year but continues to rent them out to us...renting out equipment that they know is faulty and profiting from it.   Seems shady to me.  

[Gmarmy]

A. question for all of you experiencing this issue.  Are your recordings freezing as well?  When I finally do manage to watch them they tend to have freezing all the way through them.  I have already had one technician out and all he did was do a restart on the modem and we all know that doesn't really fix anything.   TIA

[Gmarmy]

I was told today that they have a fix for this issue.  Should be sent on the next update….hopefully within a week if the holidays doesn’t mess up the timeline.   I took a screen shot of my client version under system info and will be checking it.  Hope it works.  

[Gmarmy]

Mine is now fixed!   The latest update not only fixed my PVR issue but the freezing audio seems to be fixed as well.  Fingers crossed it remains like this.