Voice Remote "Oops, this remote is not paired with your receiver." Error code 2000

[RussellHarper]

Accessing Support | Remote Settings on the TV menu always brings up an error page. If you select "Try Again" it just goes back to the Support menu. I talked to technical support yesterday because for one TV, the Bell Fibe Voice remote was working okay, turning it on/off, volume, etc., but for the other it wasn't. The support person thought it might be an issue with the remote, and will send a new one, but when I tried the same with the TV where the remote works, the same error shows up. It briefly shows a message regarding Bluetooth, which I don't think the Bell Fibe Voice remote has, so maybe it's a problem with the interface itself?

[BellPatricia · Accepted solution]

Hi there @RussellHarper, thank you for your post.

Have you tried doing a hard reboot on your receiver (unplugging it from the power and plugging it back in) and then trying to access the settings again?

Looking forward to hearing back from you.

- Patricia

[RussellHarper · Accepted solution]

I did do hard reboots for other reasons, and the Support | Remote Settings screens are now working on both TVs. Thank you.

[PhilU]

I just had a new install done.  The latest Slim Voice Remote will not Pair with my LG Nano90 UNA TV.  I was sent another remote and it's the same issue.  When I run the Settings/Support/Remote Settings as told I get an error screen saying "Oops remote not paired with receiver".  But it is as the channels change, etc... I can't get to the setup screen per the instructions.  It's done the same with both remotes.  Limited info for troubleshooting this remote so hopefully someone can help soon.  Frustrating for 3 days now with my new Bell system.   

Please don't send me to a online sources - they don't work.   

[PhilU]

I'm having the same issue, mentioned in the thread below. I'm getting the blue screen error as shown by Rus. Trouble shooted this with Bell support, did a few hard boots but same thing.  Also got a new remote sent to me, same thing.  I have a newer Nano LG TV that it's not working on, but it works okay on my old Panasonic plasma.   

[BellNick]

Hi there @PhilU,
Is the remote currently controlling the volume and channels for your Fibe TV Box?
As for your Nano LG TV it is possible it is not compatible with the Voice Remote.
We'd also recommend checking out the thread Bell Fibe Voice Remote -- online tutorialas it may be of assistance.
Looking forward to hearing back. 

[PhilU]

Hi Bell Nick .  See my response to Russ.  My LG TV is not the issue.  And the Bell Remote was fine after all.    After many hours of trouble shooting I fixed this with Russell fix.   Just wish the Tech hear last Saturday could have prevented many nights working on this problem.  Pass this on for others.  Cheers  

[Alan]

I have a new Sony TV. My Fibe voice remote works but I want to pair it with my new TV. When I go to support and to remote settings it shows this. 

I have done a few hard reboots to the receiver and used the button on the receiver to unpair and then re pair the remote but nothing working. All I want to do is get the remote to turn the tv on and off and control the volume. Anyone with any suggestions would be helpful. Is there any other way of pairing the tv?

[AlexS]

Have you tried to turn off & on the WiFi on the dvr or unpair the remote under Bluetooth settings?

[Alan · Accepted solution]

Thanks Alex. I ended up doing a factory reset and everything works fine now.

[RussellHarper · Accepted solution]

So that people who have the same problem don't have to search around so much: On the Bell TV box is a button on the left side. Press that and it brings up a menu, one of the options is unpair/pair and that might work, but what worked for me, Alan, and PhilU is to do a factory reset (one of the options). After that, there should be instructions on the Bell modem on what to do next. Then it will run through the procedure to set up the remote. The root issue is that the installation technicians just skip over that setup step, and you're stuck with a partially functioning remote.

[Pj1]

Thank you Russell. Like many others I had a problem and Bell sent me a new remote that was of no assistance at all. Their technician on the phone told me to do a soft reset using the play and home buttons and that was of no use as well. Your suggestion to do a reboot of the receiver by using the left side button has corrected the issue completely. It's a shame that Bell does not train it's technical staff in a more thorough way that would allow them to do their job and not force the customer to do Bell's work.  Like you, I would recommend that anyone having problems with bell five Voice remote that they simply follow your instructions and not waste time waiting in line for a bell rep to Simply send you another remote. Thank you for your help.

[Cdnhcoach]

OMG!!!  OMG!!!  I wish that I had found this 4 days ago when FIBE TV was installed.  My remote kept locking up (remote would not do anything, regardless of button pushed). This was intermittent, but got severe on day 2.  Could be fixed for period by removing and reinstalling batteries (yes....I also used new batteries, in case the ones that came with the unit were poor). Hours of troubleshooting with BELL resulted with them sending new receiver (3 - 5 business days), new remotes (1 - 2 business days), which I did not expect to address the issue.  Fortunately I had 2 Bell receiver boxes installed and both behaved the same way.  So probability of this being a hardware issue was pretty low. I kept calling, even though new hardware was coming.  After call number six (I think), the person on the phone had me do a factory reset (button on the side of the receiver and follow the menu). I also pushed to get a repair tech on site. They showed up next day.   and they installed a new receiver.  I showed the tech this Error screen and he knew nothing about it.  I did a factory reset on the new box, this error went away.....and the service has been pretty good (a bit of pixilating, some funny colours). The remote has not locked up since.

I pushed hard on the troubleshooting and solution as I had 10 days (buyers remorse) to remove the service at no cost, and still had COGECO system available (all Cogeco hardware unplugged to avoid WiFi interference, but all still in place).  I had similar horrific experience with Cogeco for the first 8 months after installation, so I was better prepared to stay on Bell until they fixed or gave up.

[Stef007]

Worked for me as well 👍

[Stephil]

Add me to the list of users who are grateful for RussellHarper's troubleshooting steps. Same scenario as others reported: Bell sent new remote, same problem, endless frustration. This solution worked perfectly (why didn't tech support suggest it?) PS—first replacement remote was sent to wrong address and after a week of waiting had to call for another one to be sent, which took another week. Had Bell Fibe for 2 weeks before I could actually USE it 😐