New install - Fibe TV app says ‘no account detected’

[Ryan1]

I had Fibe internet installed yesterday and ordered Fibe TV at the same time. The internet was set up fine and the modem was authenticated but I cannot access Fibe TV. It says ‘no account detected’ under the ‘Easiest’ login option, and my credentials don’t work under the ‘Best’ login option. Any idea why?

[BellPatricia]

Hi @Ryan1,

Thanks for reaching out to the Bell Community. 🙂

Which credentials are you using when you try to log in?

To access the Fibe TV app you simply need use the same login information that you use for your MyBell account.
Let us know how everything works out.

@BellPatricia 

[LJP]

I am having this issue connecting with Fibe app through Apple TV - “Easiest - account not detected” and cannot watch live TV signing in through “Best”. Restarted modem, Apple TV, and deleted / reinstalled Fibe app. Still not working…

[Username11]

All of my bell fibe tv apps are giving me a 'no account detected' even though I am on my home bell network. I haven't had any issues with it automatically logging in and now it won't work. Logging in with my username and password works fine just not with the 'easiest' method. 

I've tried clearing data and cache of the app, Un-installing and re-installing the app, restarting my modem and none of those have fixed the problem.

[JeffB]

Looks like there is a system issue.  I am trying on my Nvidia shield and having the same issues and looks like someone else posted after you with the same issue as well.  I hope Bell sorts this out soon.  Has anyone tried to contact tech support.  I will give it until tomorrow night and try to start a ticket if they haven't fixed it by then.  I came across these 2 posts via Google search.

[BellPatricia]

Hey everyone. Thanks very much for reaching out to the Bell Community.

Just wanted to confirm, are you still having this issue?

Please let us know.

- Patricia

[LJP]

Appears fixed now.

[2Crazyladies]

Short summary of the issues

• We can't get into the Bell Fibe TV app using the "easiest" method.
• We can get into the Bell Fibe TV app using the "best" method, but do not have full service.

Details

We're not sure if this is relevant to the issue but we use an amazon firestick with our tv. We are having trouble with my bell fibe tv account at home. It's not working when we try logging in using the "easiest" method. It show the message "no account detected".  This wouldn't be an issue as we are able to login with the "best" method using our MyBell account username and password but when we login this way we don't have access to all the channels we are subscribed to. They show up in the guide but if you try to open the channel from the guide you get a screen that has a greyed out "play" button with the message "This content is only available to watch while at home and connected to your Bell Wi-fi". If you choose another channel from the guide the channel opens. When you are able to watch a channel and you move up or down through them the channel doesn't show up and is skipped over. We are currently having trouble with CNN, which is an à la cartè channel but other à la cartè channels are not having this issue.

Clicking on the channel from the guide

[BellPatricia]

Hey everyone, thanks for reaching out and letting us know about this.

@MT16, can you try using the Best login method to see if you can access the Fibe TV app?

@2Crazyladies, great to hear you are able to log in using the Best log in option.  Out of curiosity, are you running a VPN when using the Bell Fibe TV app? If you are, try disconnecting the VPN and let us know if you are still having any issues.

Keep the Community posted.

- Patricia

[Kwela123]

We had Fibe 50 Internet and TV installed today. Have one box on main TV.

I logged into the new Bell SSID on my phone, downloaded the Fibe TV app and got as far the choice between Easiest and Best. With Easiest, it says no account was detected. When I tried Best, it did not recognize the log-in credentials I use to access MyBell. I need to install the app on two TV Firesticks, bu presume I will have same problem there and on other devices like phones or laptops.

Were do I go from here?

[AlexS]

Probably a profile mismatch. You need to contact a live agent either online or on phone.

[Kwela123]

I did chat with an agent. He said to wait 24 hrs and see if that solves the problem. I tried on my phone and on one Firestick and received the same message - Not network detected. This despite we have Fibe Internet working on all devices.

I tried both options - Easy and Best. Agent said to use Easy when at home on Bell wifi. What about when we are travelling and on another wifi network? Do we then use the Bell log-in?

[Kwela123]

Next day now. Still get same message when trying to access Fibe TV app on phone and on Firestick using Easy method. Same if I enter the username and password I used to set up a MyBell account. That account does not show that we even have Fibe. Say it will be deleted if we don't have any charges in 6 months! So some sort of mismatch, but how do I resolve this? Getting a live person on phone? How?

[BellPatricia]

Hey there @Kwela123,

Thanks for your post, and welcome to the Bell Community 🙂

Based on your statement 'That account does not show that we even have Fibe'  I believe you will need to link your services in MyBell first. Then you should be able to use your MyBell login information to access the Fibe TV app.

For more information on how proceed please check out this thread How to link account in MyBell

Let the Community know how everything is going.

- Patricia

[Xaangh]

Just had a technician come and install Fibre internet and Bell tv dongle this morning, and have been trying to log into the Fibe TV app but it says my account doesn't have any services connected to it when I try to connect automatically using wifi.

I registered online with MyBell, and earlier in the day it showed my order number with PHONE SERVICES (which I did NOT order), and saying it was "still in progress". That order number my my internet and tv package, but it has since been deleted from my profile and now it shows:

"You no longer have any bills or services linked to your profile.
If an account is not linked within 6 months, your Bell profile will be deleted."

The technician said it may take a few hours for everything to register properly, but it has now been well over 6 hours. How much longer should I be waiting for everything to register so that I can look up my services and make any necessary changes?