Path parameter error on Bell Streamer

[Rick-678]

Hi There,

New Bell customer and we have 2 streamers. One keeps giving an error code frequently and wondering if anyone has seen it. I cannot find anything on line about it. 

While watching TV it comes up and you have to back out of it.

Yes the unit software is fully updated as well as the Sony TV. 

error reads:

Path parameter "id" value must not be null. (parameter #1) for method ContentApi.getitem

It has and Ok box below that takes you back to what you’re watching. Somewhat annoying as it comes up frequently.

[BellPatricia]

Hi there @Rick-678,

Welcome to the Bell Community, and thanks for reaching out.

That is an interesting error message, and we would like to review this a bit closer. We have sent you a private message to gather more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Charlotte27]

I have the exact same problem, what was the solution? Thanks !

[BellKris]

Hi there @Charlotte27. Welcome to the Bell Community, and thanks for your post.

Do you have any third party equipment in between the Streamer and your TV Set or is it connected directly from the Streamer to your television with an HDMI cord? Have you tried rebooting the Bell Streamer?

If a reboot does not help and there's no third party equipment, we would recommend trying a factory reset. 

1. Go to settings
2. Go to device settings
3. Go to device performance
4. Select about
5. Select Factory Reset

Give that a try, and keep the Community up to date as to the results. 🙂

[TOell]

Same issue, usually when accessing Crave    Any solutions?

[Charlotte27]

They send me a new box a fews months ago, but the problem seems to be back this week .... so not permanent solution

[BellNick]

Hi there @TOell & @Charlotte27 
Thank you for your post and welcome to the Community.
Please reference the post by @BellKris above and let the Community know how it goes.

[TOell · Accepted solution]

My solution might be specific to my situation, but through the use of Bell's Wifi app, I realized that the wifi signal strength to my TV streamer (which sits against a concrete wall) was very weak.  I ordered and plugged in a Bell Wifi Pod into an available electrical outlet in the same room, and the streamer picked up the signal from that pod.  I have never experienced this issue since. 

[Charlotte27]

Thanks for the solution, its seems like a good one to try !