No dial tone on Home phone

[Ladyb]

How do I get a dial tone?  We have it plugged into the modem at tel1

[BellPatricia]

Hey @Ladyb,
Welcome to the Bell Community, and thanks for your post.
The Community needs some more information in order to assist.
Do you have Fibe Home Phone service, or are you using copper home phone? Do you hear any noise on the line at all?
What type of phone set do you have, and have you tested a different phone?
Is it a newly installed service, or has the home phone been working well up until now?
If you are using Fibe Home Phone, is there an error message showing on the modem when you plug the home phone in?
We hope to hear from you soon.
- Patricia

[Zoey1]

Not sure if it is Fibe Home Service or copper home phone.  How can I tell?  OUr phone set is 4 portable phones from Panasonic.  The phone is not newly installed and has been working well up until now.  There is no error message on the phone.

[WelshTerrier]

Do you have a modem? Black or white in colour? Do you have Bell TV?  Fibe? Do you have Internet? If you answered yes to any of these or all of these & you have a MyBell account...... then I would say "Could be? Should be? & probably is on Bell fiber!

With Bell Home phone, it does not matter, it needs to work for you!. If it is on Fibre or copper so be it!

If you have these services, lets reboot all of the equipment from Bell that you have. Unplug your modem if you have one. Wait 20-30 seconds  until all of the lights stop flashing. Try you telephones, if it works, great, if not, try unplugging your telephones, check your cords, re-plug everything bank in. Listen for dial tone & failing all of the above, please call Bell Home phone tech support. They will graciously help you prove & test where the problem is.

 Their number: 310-BELL or 1= 866-310-BELL

[Ckass]

I just tried connecting a Panasonic cordless phone to my fibre modem that is white and do not have a dial tone. I have it plugged into the green port #1. I also have TV and internet, both those services are working. 

[WelshTerrier]

Is this a new Panasonic phone system? Is the battery fully charged?
Try rebooting your modem by unplugging it from the power source. Wait 30 seconds & plug it back in. This can take up up to 5 minutes for the modem to reconnect to Bell. Once you see OK, try your phone. If you still have no dial tone, then you will need to contact Bell Tech Support for Home phone. They will need to make a software update to activate your Home phone.

They can be reached by calling: 1-866-310-2355 or dial #611 from any Bell mobile device.

[Peanut3]

we have fibre service and we loose the dial tone frequently. Especially if we push talk to answer and then speaker before speaking

[BellPatricia]

Good day @Peanut3,

Welcome to the Bell Community.

Can you share what type of phone you are using?

We recommend that you reboot your modem and check the phone cord to ensure it is not damaged and that it is plugged in securely. 

Also, please test by using a different phone set to see if the issue persists.

Keep the Community posted.

- Patricia

[PG61]

Just had to replace old copper lines with fibe line . Modem installed now the land line phone doesn’t work it has no dial tone ! 

[WelshTerrier]

Have you checked for dial tone by plugging a telephone in to the back of modem in the telephone jack outlet? If not please do so using a different phone to see if the issue persists. Did you check the cord & jack for any damage? 

If there is no dial tone at the modem, try rebooting your the modem by unplugging the power cord at the power supply & then plug it back in after 30 seconds. Your modem will now reconnect to Bell. Once it is up and running, (5-7min.) with steady lights, then try your phone once again by plugging in to the back of the modem. If it works, take this phone once again & plug it in to it's original location. If you still do not have dial tone, at the original phone location, then your issue will be either in the jack, telephone or wiring from the modem.

If after rebooting the modem, & you still do not dial tone at the modem, then you will need to contact Bell Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will need to do further testing in order to activate your home phone.

Take care.

[Yuvi]

My home phone not working. Recently I upgraded from 3000 modem to gigs hub.

[BellPatricia]

Hi @Yuvi,

Welcome to the Bell Community.

Please provide us with a bit more information so the community can better assist you.

• Has the service worked at all since the upgrade, or is this a new issue?
• How many phones do you have plugged in, and is this affecting all of the phones in your home?
• Is the issue preventing both incoming and outgoing phone calls from being made? 
• Is there an error message on your modem?
• Do you hear anything on the line when you pick up your phone set?
• Does the person trying to call you hear a message on their end?

A great first step that you can try is a simple reboot of your modem. Please unplug the equipment for one minute, then plug it back in and test to see if your home phone is working.

Let us know if you still need any help afterwards,

- Patricia

[51050]

Home phone says no line. no dial tone.

[WelshTerrier]

Good Day.

Have you checked for dial tone by plugging a telephone in to the back of modem in the telephone jack outlet? If not please do so using a different phone to see if the issue persists. Did you check the cord & jack for any damage? 

If there is no dial tone at the modem, try rebooting your the modem by unplugging the power cord at the power supply & then plug it back in after 30 seconds. Your modem will now reconnect to Bell. Once it is up and running, (5-7min.) with steady lights, then try your phone once again by plugging in to the back of the modem. If it works, take this phone once again & plug it in to it's original location. If you still do not have dial tone, at the original phone location, then your issue will be either in the jack, telephone or wiring from the modem.

If after rebooting the modem, & you still do not dial tone at the modem, then you will need to contact Bell Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will need to do further testing in order to activate your home phone.

Keep us up to date on your progress.

Take care.

[Boohoo]

Not working.  I have checked all the connections