No dial tone on Home phone

[Ladyb]

How do I get a dial tone?  We have it plugged into the modem at tel1

[WelshTerrier]

Welcome to the Bell Community.

Please provide us with a bit more information & detail? Are you on copper or are you on fibre?

Based on the information you have provided in your post, if you are on copper, & you checked all of your connections, cords, jacks & phones, then you should contact Bell Repair Service. Their number is: 611 from any landline telephone.

If you are on fibre, have you checked for dial tone by plugging a telephone in to the back of your modem in the telephone jack outlet? If not please do & if possible using a different phone to see if the issue persists.

If there is no dial tone at the modem, try rebooting your modem by unplugging the power cord at the power supply & then plug it back in after 30 seconds. Your modem will now reconnect to Bell. Once it is up and running, (5-7min.) with steady lights, then try your phone once again by plugging in to the back of the modem. If you still do not have dial tone at the modem, then you will need to call Bell Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will need to do further testing in order to to determine the cause of your home phone issue.

Keep us up to date on your progress.

Take care.

[DrBobC]

I have the same problem. I have the Fibre service, Internet, TV and two home phone lines. Line 1 is working fine. The second line was working well until suddenly it did not work - no dial tone, and if I try and call the number I get "we are sorry, your call cannot be completed at this time ...."

[Bet24]

My landline phone has no dial tone. Callers can here it ringing on their end but I can't hear it on my end. It plugs into a jack on the wall. It is imperative that it is fixed so it will work by being only plugged into the jack. I turn the modem off at night so I do not want a voIP phone under any circumstances. I have been a bell customer for a very long time so I would very much appreciate if you could fix my phone or the line so I can continue using it as regular landline phone like I always have. Thank you.

[Bet24]

Sorry I forgot to mention I'm on copper. I love my copper landline phone. How can I get it fixed so it still works as a copper landline phone please? I can't call 611 from my landline phone because it's not working. Is there another way to contact Bell Repair Service?

[BellPatricia · Accepted solution]

Hi there @DrBobC & @Bet24,

Welcome to the Bell Community 🙂

If you are still having trouble we recommend reviewing the suggestions on our website: My Bell Home phone is not working

@DrBobC, since you have Fibe, start with the section called 'Before you begin' and run the Virtual repair tool.

@Bet24 check out the 'No dial tone' section for some troubleshooting steps you can try on your copper service.

Let the Community know if you need further assistance.

- Patricia

[Terry1138]

When we were on the Modem 3000, we had no issues with Home Phone. We added Fibe TV about a month ago and had to go to the Giga modem. We have had 3 times the Home Phone service has dropped, no dial tone. Called Bell tech. They could not find a solution other than rebooting the Giga modem. I was told other are having this issue. 

[DrBobC]

I sympathize! In my case, the technician foud that the phone line cables had not been dealt with very professionally in the initial installation, leaving bare wires exposed. These eventually touched, shorting out my 2nd phone line. All is well now!

[BellPatricia]

Good evening @Terry1138,

Welcome to the Bell Community 🙂

Are you still having trouble with your home phone service? When the phone service drops do you lose your internet connection as well?

If this happens again we recommend running the Virtual Repair tool that can be found in the support article we linked to above. Virtual repair will reboot your equipment, and also check for issues and help optimize your service. 

Feel free to reach out if you need any more help,

- Patricia

[phynie]

this start around 7 PM  today.  However i can receive  calls. But could not call out.

[BellPatricia]

Hey there @phynie,

Welcome to the Bell Community 🙂

Are you still having any trouble making calls on your Home Phone line?

If you are, we invite you to review this helpful reply where we posted a few links which include some troubleshooting suggestions, depending on which type of service you have (Copper/Fibe).

Please take a look, and let me know if you need any more help.

- Patricia

[Terry1138]

Just an update on my situation.
After having this issue repeatedly, where the Home Phone service would drop, I got one Bell tech who made a configuration change and I lost the Bell service all together. He then told me to exchange my Gigahub for a new one, which I did. I still had no Bell home phone service. I got another Bell tech that said the configuration was wrong and made a change and bang, my Home phone service was back. I have not had the issue where the service drops however, I have a more concerning issue. We have had a few times where the Home Phone service is up but you can not call out or call into the number. The only solution is to reboot the Gigahub. And there is no way of seeing if there is a problem or not unless you call the number. At least with the other issue, our phone display you let you know the phone couldn't connect. 
I have talked to tech support twice and they can't find a solution other than rebooting the modem.
I am not happy.

[BellNick]

Hi there @Terry1138 
Thank you for the update.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Paul Lindsay]

I have no dial tone on my landline.

[Julien]

The Tech support line can probably fix it on your their end. Like they have for me 5+ times since May 2024.

According to the Tech I had a conversation with today, this happens when there is an internet outage. Which apparently is happening at an accelerating rate. When I asked the agent to find me a solution for the next time this happens, all they could tell me repeatedly that they fixed it this time and its fine and to not worry. And that next time I will have to deal with the next agent. The agent could not explain to me what the next spolution is and chalked it up to "nobody is perfect". Like this is a common problem. I asked, does my system need a battery? No no, its fixed now. I kept reiterating that I have already had this fixed. What is the next step? Well according to the agent, there is none. Trying to tell me that this happens with outages. Well it never happened until two months ago after multiple years on the service. And now this agent is basically parapharingly telling me there is no solution to this problem.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Please provide us with a bit more information & detail? Are you on copper or are you on fibre?

Have a look at these suggestions: My Bell Home phone is not working : Before you begin

Based on the information you have provided in your post, if you are on copper, & you have checked all of your connections, cords, jacks & phones, then you should contact Bell Repair Service. Their number is: 611 from any landline telephone.

If you are on fibre, have you checked for dial tone by plugging a telephone in to the back of your modem in the telephone jack outlet? If not please do so & if possible use a different phone to see if the issue persists.

If there is no dial tone at the modem, have you tried running the Virtual repair tool in the section called 'Before you begin' ?

If you still do not have dial tone at the modem, then you will need to call Bell Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will need to do further testing in order to to determine the cause of your home phone issue.

Keep us up to date on your progress.

Take care.