2.4Ghz devices not connecting to Home hub 4000

[skyflakes]

Hi,

Is anyone having issues with devices that can only run on 2.4Ghz (such as IoT or cameras) not being able to stay connected to the 2.4ghz network? Looking at the log, I get the following error "A device failed to connect to SSID because it provided incorrect login information", even though I haven't changed any of the login information. This error seems to occur on all 2.4Ghz connected devices to the point I only have devices running on the 5Ghz. It only started when I logged in the hub (192.168.2.1). Now, nothing seems to be able to connect to the 2.4Ghz network including devices that can run on both networks. I tried splitting the network by their frequency but no dice. Any thoughts?

Thanks!

[BellPatricia]

Hi @skyflakes. Thanks for your post, and welcome to the Community. 🙂

Interesting question, the device you are using to split the 2.4Ghz & 5Ghz networks, is that device on 2.4Ghz or on 5Ghz?

If not, you will need to make sure that the device you are using to pair the IoT  device is connected to 2.4Ghz as well. 

Tagging in @JD & @ZaneP to see if they have anything to add. 

- Patricia

[JD]

@skyflakes

You can have 2 different passwords for your 2.4 network and your 5.0 network....If they have the same name but different passwords that can be the reason your devices are giving you that error.

Try accessing your modem setting by typing 192.168.2.1 in your browser and click on "Manage my Wi-Fi".  You will need to go into the advanced setting and the only way to do that is to turn off the "Whole Home Wi-fi" option (its an on/off toggle on top).....once you save that setting you should be able to see an advanced setting button appear.  From there you will see the 2.4 & 5.0 network names and passwords.

[skyflakes · Accepted solution]

Thank you both. @JD @BellPatricia . 

@JD : I tried splitting the network and using a different password for each network but it did not work.

I believe I may have found a solution; the password I was previously using included characters which may not have been supported by the modem or network. I reset the modem and used a password with more common characters and so far it appears to be working.

[GaGstr]

I have the same issue of trying to connect my Traeger Smoker that only connects using 2.4 GHz network.  A complication with turning off the "Whole Home Wi-fi" option is that any pods you may be using to boost wifi signal will disconnect. 

Once in advanced settings and see the 2.4 & 5.0 networks, and the necessary devices have connected thru the 2.4 network, can the "Whole Home WI-FI" button be turned back on and still maintain the 2.4 connections?

[BellPatricia · Accepted solution]

Hey there @GaGstr, thanks for your reaching out to the Bell Community.

Check out this How To Splitting SSID for IOT device configuration for steps that allow you to temporarily disable Whole Home Wi-Fi until you get your device set up on the 2.4GHz network.

Let the Community know if you have any other questions.

- Patricia

[Brad81]

Can someone tell me if I can hook up wireless items to 2.4ghz and still have 5ghz working 

[Vanadiel]

Yes you can, and you can also separate them into a 2.4 and a 5 Ghz SSID. 

[Brad81]

Can I run both at the same time? If so how can I access them cause I only see 5ghz.

[Vanadiel · Accepted solution]

There should be a single SSID for both. 

If you wish to split them up and have 2 different SSID's, see this article: Splitting-SSID-for-IOT-device-configuration