- Community Home
- Internet
- Re: Bell HomeHub 4000 Error 1201
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2022 06:20 PM - last edited on 01-17-2024 02:32 PM by BellPatricia
Today my bell internet Fibre 50 FTTH stopped working. My device still showed connection to the Wifi but there was no internet. The modem showed “Error 1201 - Low fibre signal Check fibre connection”. Restarting modem couldn’t fix the problem.
Solved! Go to Solution.
- Labels:
-
HH4000
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2022 08:14 AM
One thing always to remember to do when encountering an internet, Fibe TV or Fibe Home Phone issue is to run the Virtual Repair tool. If you can, run it from your smartphone as the The Virtual repair tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment if the issue calls for it.
Check out our NEW How To's for internet and more info on Virtual Repair at Internet not working? Try these quick fixes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-22-2023 03:30 PM
So it is now fixed but definitely 6 hours of my time I won’t get back lol! It was determined by an online tech that it was the modem and I made appt to replace it with his support. But during the next day a Bell service truck was across the street and my friend noticed it and went to ask and tell them what had happened to mine. He told her that he was there to replace the lines becuase someone had pulled them down off the pole across the road. He said everything should work fine now. I therefore did not change the modem and took it back home at the end of my work day and plugged it in and followed the steps on the Bell app and everything is great!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-02-2022 12:10 PM
Try disconnecting and then reconnecting the fiber connector. Make sure the tip of the connector is clean since even a tiny thread of lint can obstruct the signal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-02-2022 05:04 PM - edited 03-02-2022 05:09 PM
Hi @Boonh
If you haven't called Bell, you should do so right away. 1-844-310-7873. Give tech support the error number.
The error will be corrected by a technician sent to your place. It's the fiber signal failing somewhere along the chain, and not necessarily at the physical connection point to the modem. It's Bell's equipment and their responsibility.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2022 08:14 AM
One thing always to remember to do when encountering an internet, Fibe TV or Fibe Home Phone issue is to run the Virtual Repair tool. If you can, run it from your smartphone as the The Virtual repair tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment if the issue calls for it.
Check out our NEW How To's for internet and more info on Virtual Repair at Internet not working? Try these quick fixes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2022 08:34 PM
I had this error yesterday and internet was out most of the day, the technician came last night and replaced the cable from the wall to the modem. by 12:30 pm today had the same code appear and internet is still out. Any ideas what the problem may be. Hoping this isn't a re-occuring problem Technician said it was the cable but I don't think that it was the the case can it be the modem?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-25-2022 07:35 PM - edited 11-25-2022 07:36 PM
I have fibe direct to the home. I randomly came home to this error being thrown on the home hub 4000. Is this a modem issue or did a tech mess with something at the main box causing an issue with my signal?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-25-2022 07:52 PM
Could be either. In any case, this is enough of an issue for Bell to pay attention. If the admins here are around, they might help or call 310-BELL (2355).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-28-2022 10:49 AM
Hi there @Crenshaw, thanks for your post and welcome to the Bell Community.
We wanted to check in with you to make sure your service is working. Were you able to reach our Technical support team as @dks suggested?
A great tool you can also use when you experience an issue is our Virtual repair tool
The Virtual repair tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment.
Let the Community know how everything is going.
- Patricia
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-24-2022 04:40 PM
I had the same error today suddenly. Virtual reporting tool saying found an issue in the outage check but when I check outage check tool saying no outage in my area. So confusing... even tech doesn't know what to do. Waiting for a tech support tomorrow.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-26-2022 04:27 PM
Hi there @saafir,
Thank you for your post and welcome to the Community.
We just wanted to check in and see if your concern had ben resolved by the technician yesterday?
Looking forward to hearing back.
New to our forum? These guides will help you find your way around quickly.