Bell Home Hub 4000 Error 1201

[Boonh]

Today my bell internet Fibre 50 FTTH stopped working. My device still showed connection to the Wifi but there was no internet. The modem showed “Error 1201 - Low fibre signal Check fibre connection”. Restarting modem couldn’t fix the problem.

 

[iMpatientBut]

Try disconnecting and then reconnecting the fiber connector. Make sure the tip of the connector is clean since even a tiny thread of lint can obstruct the signal.  

[ZaneP]

Hi @Boonh 

If you haven't called Bell, you should do so right away. 1-844-310-7873. Give tech support the error number.

The error will be corrected by a technician sent to your place. It's the fiber signal failing somewhere along the chain, and not necessarily at the physical connection point to the modem. It's Bell's equipment and their responsibility.

[BellDRock · Accepted solution]

@Boonh 

One thing always to remember to do when encountering an internet, Fibe TV or Fibe Home Phone issue is to run the Virtual Repair tool. If you can, run it from your smartphone as the The Virtual repair tool will:

• Look for service outages in your area
• Check the equipment outside your home
• Reboot all your hardware
• Optimize the settings for your service

If it can’t solve the problem, the tool will even help you book a technician appointment if the issue calls for it.

Check out our NEW How To's for internet and more info on Virtual Repair at  Internet not working? Try these quick fixes.

[spaceman1967]

I had this error yesterday and internet was out most of the day, the technician came last night and replaced the cable from the wall to the modem. by 12:30 pm today had the same code appear and internet is still out. Any ideas what the problem may be. Hoping this isn't a re-occuring problem Technician said it was the cable but I don't think that it was the  the case can it be the modem? 

[Crenshaw]

I have fibe direct to the home. I randomly came home to this error being thrown on the home hub 4000. Is this a modem issue or did a tech mess with something at the main box causing an issue with my signal?

[dks]

Could be either. In any case, this is enough of an issue for Bell to pay attention. If the admins here are around, they might help or call 310-BELL (2355). 

[BellPatricia]

Hi there @Crenshaw, thanks for your post and welcome to the Bell Community.

We wanted to check in with you to make sure your service is working. Were you able to reach our Technical support team as @dks suggested?

A great tool you can also use when you experience an issue is our Virtual repair tool

The Virtual repair tool will:

• Look for service outages in your area
• Check the equipment outside your home
• Reboot all your hardware
• Optimize the settings for your service

If it can’t solve the problem, the tool will even help you book a technician appointment.

Let the Community know how everything is going.

- Patricia

[saafir]

I had the same error today suddenly. Virtual reporting tool saying found an issue in the outage check but when I check outage check tool saying no outage in my area. So confusing... even tech doesn't know what to do. Waiting for a tech support tomorrow.

[BellNick]

Hi there @saafir,

Thank you for your post and welcome to the Community.

We just wanted to check in and see if your concern had ben resolved by the technician yesterday?

Looking forward to hearing back.